TECHNICIAN’S HANDBOOKLIGHTWARE 19, RELEASE 3.1
Technician’s HandbookxTable 46: SX-200 Digital Tip and Ring Assignments for Universal Card Modules ...214Ta
Technician’s Handbook904. Verify that the telephone’s message waiting lamp is lit.! If the lamp is not lit, check the PMS-related logs in Maintenance.
Troubleshooting and Repair91TroubleshootingDisk Drive MaintenanceSX-200 LIGHT/DIGITAL Floppy Disk Subsystem Troubleshooting ProceduresTable 13 outline
Technician’s Handbook92NOTE: 1. Be aware of the difference between the code “E” and the code “E.”. “E” indi-cates MCC error and “E.” indicates disk dr
Troubleshooting and Repair93TroubleshootingDisk Drive StrappingWhen replacing a floppy disk drive on an SX-200 LIGHT PBX, verify that the switch setti
Technician’s Handbook94SX-200 IP Node TroubleshootingTable 15: SX-200 IP Node Troubleshooting Table Indication Possible Causes ActionWARNING: SX200 M
Troubleshooting and Repair95TroubleshootingWARNING: Startup incomplete after 1800The DHCP server is not functioning properly.1. If you're not usi
Technician’s Handbook96"External Busy" on Sx200 Set calling 3300IP network unreachableUse "PING" or "TRACEROUTE" to chec
Troubleshooting and Repair97Troubleshooting"External Busy" on Sx200 Set calling 3300(con’t)Incorrect COS options Enable Options 801,802,811
Technician’s Handbook98"External Busy" on Sx200 Set calling another Sx200Or "Xnet Busy" on 3300 Set calling a Sx200 (con’t)Incorr
Troubleshooting and Repair99TroubleshootingSilence after Dial all digits, (No Busy, Reorder or Ringback).Recent IP network failure (within the last 90
Chapter 1Introduction
Technician’s Handbook100Test LineThe test line is on the ONS line card at Bay 1, Slot 1, Circuit 1 for the SX-200 EL/ML or Bay 2, Slot 1, Circuit 1 fo
Troubleshooting and Repair101TroubleshootingTable 16: Test Line Command CodesNumeric Alpha Command Codes Description22 BC Busy Out Channel (Remove C
Technician’s Handbook102Test Line Indicator LEDsAfter the maintenance person enters a command sequence, the MCC LEDs display the results as explained
Troubleshooting and Repair103TroubleshootingTest Line TonesApproximately ten seconds after the maintenance person enters the test line access code on
Technician’s Handbook104
Chapter 4Programming
Programming107ProgrammingProgramming an Attendant Console1. Form 01, System Configuration ! Program a Digital Line Card (assigned as a high-power card
Technician’s Handbook108Programming a Printer PortSystem Printer Port1. Form 34, Directed I/O! Program the printer port in Form 34. ! Define Printout
Programming109ProgrammingProgramming Stations/Sets AutomaticallyThe AUTO PROGRAM function in CDE Form 09, Desktop Device Assignments, checks for unpro
Technician’s Handbook1101. To automatically program all connected stations, DNIC sets and DMPs2. Install all ONS cards, OPS cards, and DNIC cards. Do
Programming111ProgrammingDeleting a range of devices and all dependent resourcesThe RANGE DELETE softkey in CDE Form 09, Desktop Device Assignments, a
Technician’s Handbook112Programming a Single Line Voice Station1. Form 01, System Configuration ! Program an ONS or OPS line card! Program a Digital L
Programming113ProgrammingProgramming an Analog Deviceto a SIM2The analog interface in the SIM2 supports devices such as analog telephones, fax machine
Technician’s Handbook1143. Form 30, Device Interconnection Table (optional)! Set the required interconnect restrictions (for example, to restrict conn
Programming115ProgrammingProgramming a Subattendant Set1. Form 01, System Configuration ! Program a Digital Line Card or DNIC module.2. Form 09, Deskt
Technician’s Handbook116Programming a PRI cardThe PRI card supports the following purchasable MOSS options: Q.SIG (option 86), NFAS (option 91), D-Cha
Programming117Programming! Enable COS option 246 (SMDR - Extended Record) to allow the calling name to appear in SMDR reports for Inciming calls.! Ena
Technician’s Handbook1186. Form 13, Options Subform! Set the “DTMF” option to “No”! If you are connecting the ISDN trunk to a Toll Office, set the Tol
Programming119Programming10.Form 43, T1 Link Assignment ! Assign the ISDN trunk T1 Link Descriptor to slot 6 and/or slot 8 on the PRI card bay.11.For
Introduction3 IntroductionAbout This HandbookPurpose of This HandbookThis handbook provides! Quick reference to maintenance commands! Abbreviated inst
Technician’s Handbook120The following table shows how Analog Networking and Call-by-Call informationl co-exist in the Modified Digit Table.In the “Dig
Programming121Programming4. Form 14, Non-Dial-in Trunks! Assign COS and Tenant.! Assign the directory number or an abbreviated dial number which incom
Technician’s Handbook122within that range, those trunks are skipped. The trunk number sequence is incremented each time a trunk is skipped. If the tru
Programming123ProgrammingProgramming a Dial-In Trunk1. Form 01, System Configuration! Program a trunk card that meets the trunk type requirements.2. F
Technician’s Handbook1245. Form 16, Trunk Groups! Assign to a trunk group if outgoing.Programming a range of Dial-in TrunksThe RANGE PRGRM softkey all
Programming125Programming3. Enter valid Bay, Slot and Circuit numbers for the first trunk and press the ENTER softkey. The system displays: TO BAY: SL
Technician’s Handbook126Form 33: Enter appropriate DISA access codes.Programming ANI/DNIS on anIncoming TrunkANI (Automatic Number Identification) - t
Programming127Programming2. In the Trunk Circuit Descriptor parameters set! Incoming Start Type to Wink ! Wink Timer to 100-350 for MCI and 140-290 fo
Technician’s Handbook128Table 19: ANI/DNIS Digits on Phone Display(COS Option 502 Enabled and COS Option 613 Disabled)COS Option 502- Display ANI/DNI
Programming129ProgrammingThe following table describes the set display for logged in ACD Agents with the delivery of ANI/DNIS digits on the incoming t
Technician’s Handbook4Important Safety InstructionsWARNING: Failure to follow all instructions may result in improper equipment operation and/or risk
Technician’s Handbook130Programming a CLASS Trunk1. Form 01, System Configuration! Program the LS/CLASS Trunk module or the LS/CLASS Trunk card.2. For
Programming131Programming! Program the option “CLASS Trunk” in the circuit descriptor options subform for the appropriate 4 or 8-circuit CLASS trunk.5
Technician’s Handbook13210.Press Enter until the [VxWorks Boot] prompt appears.11.Type ‘@’ and press Enter.12.After the Critical Alarm LED turns off,
Programming133Programming! For each remote IP Node, specify an IP Node number, IP Address and maximum number of calls.! If you plan to route calls to
Technician’s Handbook134! Enter the DHCP Server Subnet mask.! Enter the DHCP Assignable IP Address Start. Enter the start range of the IP phones.! Ent
Programming135ProgrammingRegistering IP Phones (Optional)! Ensure you have the access code--if you programmed one--for set registration in CDE Form 02
Technician’s Handbook1363. Form 11 - Data Circuit Descriptor! Select a Circuit Descriptor (CDN). You will use this CDN in Form 12 in the next step.Mat
Programming137ProgrammingProgramming the PMS Interface1. Determine the customer’s PMS communications protocol require-ments: baud rate, parity, charac
Technician’s Handbook1383. Form 12, Dataset Assignment! Assign the Circuit Descriptor COS, COR, and Tenant.! Ensure that the DTE profile is blank.4. F
Programming139Programming5. Form 03, Class of Service Define: program the following table:6. Form 19, Call Rerouting: program “Station Dial 0" ro
Introduction5 IntroductionConfigurationsSX-200 EL SystemThe SX-200 EL system contains one control cabinet with the following components:! A Main Contr
Technician’s Handbook1409. Connect the customer’s PMS computer to the Dataset’s RS-232 connector.10.Verify that the customer’s PMS computer communicat
Programming141ProgrammingProgramming Call Forwarding - ExternalCall Forwarding - External forwards all calls received to a personal speed call key, sy
Technician’s Handbook142Toll Control does not apply when forwarding to system abbreviated dial external numbers.Toll Control does not apply to CO trun
Programming143Programming13 Paging Access To Specific Zones14 TAFAS - Any15 TAFAS - Local Tenant16 Hold Pickup Access (Attendant Hold Slots)17 Console
Technician’s Handbook14441 Send Message42 Call Message Sender of Oldest Message43 Callback - No Answer44 ACD Login / Logout45 ACD Silent Monitoring46
Programming145ProgrammingClass of Service Options(CDE Form 03)Table 23: Class of Service OptionsOption # Class of Service Option / Name100 Attendant
Technician’s Handbook146150 Sub-Attendant Station Setup Advisory Messages151 RESERVED152 RESERVED153 RESERVED200 Account Code, Forced Entry - External
Programming147Programming228 Manual Line (Dial 0 Hotline)229 COV/DNIC Voice Mail Port230 Message Register Overflow Alarm231 Message Waiting Setup - Be
Technician’s Handbook148260 Internal / External Split Call Forwarding261 ONS Voice Mail Port262 Ignore Forward Busy with Free Appearance263 Delay Ring
Programming149Programming317 TIE Trunk to DID Trunk Connect318 DID Trunk to DID Trunk Connect319 Extension Non-CO Trunk to Trunk Connect320 Transparen
Technician’s Handbook6A seven cabinet system with a MCC IIIEL card and two CFCIII cards provides a system for low traffic configurations such as a hot
Technician’s Handbook150509 Display Caller ID for Non-Prime Lines600 SUPERSET Tel. - Auto-Answer601 SUPERSET Tel. - Auto-Hold Disable602 SUPERSET Tel.
Programming151Programming684 Can Make All Set Page685 Can Receive All Set Page686 Group Page Includes Overhead Paging687 All Set Page Includes Overhea
Technician’s Handbook152900 Data Station Queuing901 DTRX Herald902 DTRX Message Code903 DTRX Message Code Text904 DTRX Complete Message Text905 DTRX H
Programming153ProgrammingSystem Options and Timers(CDE Form 04)The following table lists system options and timers for LIGHTWARE 19 Release 2.0 softwa
Technician’s Handbook15423 Message Register Count Additional Supervisions24 Message Register Audit25 Message Register Zero After Audit26 No Overlap Ou
Programming155Programming51 Final Ring Time-out (1 - 30 Minutes)52 Minimum Flash Timer (20 - 50 ms; in 10 ms increments)53 Maximum Flash Timer (20 - 1
Technician’s Handbook15680 MyAdministrator Access84 Multiple Guest Suite Phones85 Speak@Ease Integration86 PRI Card: Q.SIG87 Record a Call88 Max TAPI
Programming157Programming110 Maximum BNIC Cards (0 - 40)111 Maximum BONS Cards (0 - 40)112 SS4000 Series Sets113 Centralized Attendant / VoicemailTabl
Technician’s Handbook158CDE Cross Reference GuideLegend:A Forms must have specific programming completed to perform the task.B Forms have direct impac
Programming159ProgramminglllDEVICE24 - ARS: Route Lists25 - ARS: Route Plans26 - ARS: Digit Strings27 - ARS: Maximum Dialed Digits28 - Form Access Res
Introduction7 IntroductionConnectivity from the Main Control CabinetThe following cards with an interface module connect the main control cabinet to t
Technician’s Handbook160SX-200 EL/ML Feature LimitationsThe SX-200 EL/ML system offers a wide range of features through software packages. A full desc
Programming161ProgrammingMaximum number of paths in ACD 99Maximum number of ACD agents that may be defined 999Maximum number of active agents in ACD p
Technician’s Handbook162Maximum number of trunk buffers for SMDR 200Maximum number of DATA SMDR buffers 128Maximum number of stations for SUPERSET 4
Programming163ProgrammingMaximum Number of Physical PortsSX-200 ELSX-200 ML672192Maximum number of ISDN bays 6Maximum number of T1 links including ana
Technician’s Handbook164
Chapter 5Installation
Installation167InstallationCabinet Card AssignmentsSX-200 EL Control Cabinet Card AssignmentsFigure 19: SX-200 EL Control Cabinet Card Assignments
Technician’s Handbook168SX-200 EL Peripheral Cabinet Card AssignmentsNOTE: On the BCC III faceplate, a CIM uses only one of the connections; the FIM I
Installation169InstallationSX-200 ML (RM) Cabinet Card Assignments NOTE: On the BCC III faceplate, a CIM uses only one of the connections; the FIM II
Technician’s Handbook8If you provide three links to each bay! Maximum channel blocking ratio is 0.94.Connectivity from the Peripheral BaysPeripheral b
Technician’s Handbook170Figure 22: SX-200 ML (RM) Cabinets with BCC II Cards Figure 23: SX-200 ML (RM) Cabinet with a PRI Card
Installation171InstallationSX-200 ML (FD) Cabinet Card AssignmentFigure 24: SX-200 ML (FD) Cabinet Card Assignment
Technician’s Handbook172SX-200 LIGHT Cabinet Card AssignmentFigure 25: SX-200 LIGHT Cabinet Card Assignment
Installation173InstallationSX-200 SPINE Peripheral Bay Module AssignmentFigure 26: SX-200 SPINE Peripheral Bay Module AssignmentSX-200 SPINE Configur
Technician’s Handbook174SX-200 Digital 672-Port Cabinet Card AssignmentFigure 27: SX-200 Digital 672-Port Cabinet Card Assignment
Installation175InstallationSX-200 Digital 336-Port Control CabinetCard AssignmentFigure 28: SX-200 Digital 336-Port Control Cabinet Card Assignment
Technician’s Handbook176SX-200 Digital 456-Port Cabinet Card AssignmentFigure 29: SX-200 Digital 456-Port Cabinet Card Assignment
Installation177InstallationSX-200 Digital 480-Port Cabinet Card AssignmentFigure 30: SX-200 Digital 480-Port Cabinet Card Assignment
Technician’s Handbook178SX-200 DIGITAL Cable RoutingTable 27 identifies the cable routing for SX-200 DIGITAL PBX configurations.Table 27: Cable Assig
Installation179InstallationSX-200 EL/ML Configuration RulesCabinet Configuration Rules! SX-200 EL Control Cabinet with MCC IIIEL or MCC IIIELx plus a
Introduction9 IntroductionCabinet Configuration! The SX-200 EL system can have a maximum of seven bays.! The BCC III and the BRI card require LIGHTWAR
Technician’s Handbook180FIM Carrier Assignments for Each Cabinet Type! Control Triple CIM card (FIM II optional) with the SX-200 ELx control cabinet!
Installation181InstallationConfiguration Rules for the Control Triple FIM Carrier Card The Control Triple FIM Carrier Card can only be installed in a
Technician’s Handbook182! Slot 11 embedded CIM #2 interfaces to Bay 5.! Slot 11 embedded CIM #3 interfaces to Bay 7.Configuration Rules for the PRI Ca
Installation183InstallationDigital Line Card Rules for SX-200 RM CabinetsSystems with BCC II cards have performance limits: ! In high traffic configur
Technician’s Handbook184! The PRI card in slot 10 of the main control cabinet will appear to the system as Bay 2. The PRI card in slot 11 of the main
Installation185InstallationInitial Power-up Procedure(SX-200 EL/ML)When the system is first installed, use the following procedure to enter the databa
Technician’s Handbook1867. Select the Customer Data Entry application by entering “2”. The display returns:ENTER USERNAME : 8. Enter the INSTALLER lev
Installation187InstallationSystem Initialization SequenceSX-200 EL/ML InitializationTable 28: Main Control Card Codes CodesSystem FunctionActionTop L
Technician’s Handbook188SX-200 LIGHT/DIGITAL Initialization* Power Supply Power Fail Sense can cause this test to fail. ** Upon test failure, test err
Installation189InstallationSX-200 LIGHT/DIGITAL Main Control Card Power-Up Error CodesTable 30 shows the Main Control Card numeric display error codes
MITEL, SX-200, SUPERSET, SUPERCONSOLE 1000, MILINK, and LIGHTWARE are trademarks of Mitel Networks Corporation.All other product names specified in th
Technician’s Handbook10! LIGHTWARE 17 supports one digital bay with two T1 trunk cards and the other digital bays with one T1 trunk card to total a ma
Technician’s Handbook190NOTE: 1. The SX-200 LIGHT system must be equipped with the Switch Matrix Module instead of the DX Module used in the 336, 456
Installation191InstallationAdding a Peripheral Cabinet1. Install the peripheral cabinet (including Bay Power Supply, Bay Control Card, and required Fi
Technician’s Handbook192Peripheral Interface Cards and ModulesTable 31: Peripheral Interface Cards and ModulesPeripheral interface cardDevices suppor
Installation193InstallationBRI cardlow powerVideo conferencing Group 4 faxInternet AccessXpress OfficeTeleworker24 Loop length of up to 18,000 feet (5
Technician’s Handbook194T1 Trunk Cardhigh power to CO or other PBX 24 maximum 655 shielded cable to Channel Service UnitUniversal cardhigh powerFour m
Installation195InstallationControl and Digital Services Cards and ModulesTable 32: Digital Control and Digital Services Cards and ModulesCard or Modu
Technician’s Handbook196FIM II Installs on the Control Triple CIM Card in the main control cabinet, on the BCC III in a peripheral cabi-net , on the
Installation197InstallationE&M Trunk Card SettingsSet switches S-1 to S-8 on the E&M trunk module (1 = closed = on, 0 = open = off, x = don’t
Technician’s Handbook198The S1 Switch Settings for the T1 Trunk Cable Length (not loop length)0 - 45.8 m (0 - 150 ft.)1 only closed (see figure below)
Installation199InstallationAdding an SX-200 IP Node1. Install the SX-200 EL Cabinet.2. Install the SX-200 MCC IIIELx Card.3. Install the Control Tripl
Introduction11 IntroductionSX-200 ML (RM) SystemThe SX-200 ML (RM) system contains one control cabinet with the following components:! A Main Control
Technician’s Handbook2007. Using an Ethernet crossover cable with RJ45 Connectors, connect the SX-200 IP Node to an Ethernet Switch.Figure 34: Connec
Installation201InstallationControl Triple CIM Card Switch SettingsThe S1 switch (switch 4) on the Control Triple CIM card determines whether the card
Technician’s Handbook202Peripheral Interface CablingUse the tables in this section to connect backplane connectors to the main distribution frame. USO
Installation203InstallationNOTE: 1. The number 1 BRI module is installed in the upper left corner of the BRI card. The number 2 BRI module is installe
Technician’s Handbook204Table 36: SFT Port (J7)Pin Signal1nc2 -48 V SFT3-48 R SFT4SFT0R5SFT06ncTable 37: Music-on-Hold/Pager Unit PinoutsWire Signal
Installation205InstallationNOTE: The CIM ports are the same whether the card has a control end connection or a peripheral end connection. Connections
Technician’s Handbook206NOTE: Pins with a * and a ** are connected together.Table 40: Maintenance Module PortPin Signal1RTS *2CTS *3TXD4GND5RXD6DSR *
Installation207InstallationTable 42: T/R Cable Assembly Pinouts for SX-200 SPINEMDF26, 0127, 0228, 0329, 0430, 0531, 0632, 0733, 0834, 0935, 1036, 11
Technician’s Handbook208Table 43: SX-200 EL or SX-200 ML (RM)Tip and Ring AssignmentsJ1, J2, J3, and J4 Lead DesignationSlot / PlugPin Pair CctONS or
Installation209Installation 13 G-BK SPARE 39 BK-BR 1 T1 1 T1 1 T1 1 T1 1 T1 14 BR-BK R1 R1 R1 R1 R1 40 BK-S 2 T2 MM1 2 T2 2 T21-J1 15 S-BK R2 M1
Technician’s Handbook12.tWhen a SX-200 ML (FD) PBX has a second bay, the Control FIM Carrier is installed in slot 4 of the control cabinet and therefo
Technician’s Handbook210Table 44: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring AssignmentsJ1, J2, J3, and J4 Lead DesignationSlot / PlugPi
Installation211Installation 13 G-BKSPARE 39 BK-BR 1 MIA1 1 1 T1 14 BR-BK MIB1 R1 40 BK-S POA1 K5A1 TR1 1-J1 15 S-BK POB1 K5B1 RR1 or 41 Y-BL PKA
Technician’s Handbook212Table 45: SX-200 DIGITAL Peripheral BayTip and Ring Assignments (High-power Slots)J5 and J9Bay 2 slots 5 to 8Lead Designation
Installation213Installation 13 G-BK SPARE 39 BK-BR 1 T1 1 T1 1 T1 1 T1 1 T1 14 BR-BK R1 R1 R1 R1 R1 40 BK-S 2 T2 MM1 2 T2 2 T215 S-BK R2 M1 R2 R2
Technician’s Handbook214Table 46: SX-200 Digital Tip and Ring Assignments for Universal Card ModulesJ5 and J9Bay 2 slots 5 to 8Lead DesignationSlot /
Installation215Installation 13 G-BKSPARE 39 BK-BR 1 MIA1 T1 T1 14 BR-BK MIB1 R1 R1 40 BK-S POA1 K5A1 TR1 T2 15 S-BK POB1 K5B1 RR1 R2 41 Y-BL
Technician’s Handbook216Table 47: SX-200 DIGITAL Tip and Ring Assignents (Low-power Slots)J7 and J11Bay 2 slots 1 to 4Lead DesignationSlot / PlugPin
Installation217Installation 13 G-BK SPARE 39 BK-BR 1 T1 1 T1 1 T1 14 BR-BK R1 R1 R1 40 BK-S 2 T2 MM1 2 T2 5 S-BK R2 M1 R2 41 Y-BL 3 T3 2 T2 3 T3
Technician’s Handbook218Table 48: USOC Connector Pin DesignationsPin Color RJ21X RJ2EX RJ2GX26 W-BL T T T1BL-W R R R27 W-O T E T12O-W R MR128 W-G T T
Installation219InstallationNOTE: RJ21X is a standard trunk.RJ2EX is a two-wire E&M trunk.RJ2GX is a four-wire E&M trunk.14BR-BK R M R140 BK-S
Introduction13 IntroductionSX-200 LIGHT PBXThe SX-200 LIGHT PBX consists of a Control cabinet with an MCC, a Control Resource card, two disk drives, a
Technician’s Handbook220Table 49: Analog Bay P1 and P7 Tip and Ring AssignmentsP1 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P7 for Bay 5 (480-
Installation221InstallationNOTE: For 2-wire E&M Trunk operation DO NOT connect RR and TR leads.1 42 Y-O T1 T1 T1 T117 O-Y R1 R1 R1 R12 43 Y-G T2 X
Technician’s Handbook222Table 50: Analog Bay P2 and P8 Tip and Ring AssignmentsP2 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P8 for Bay 5 (480-
Installation223InstallationNOTE: For 2-wire E&M Trunk operation DO NOT connect RR and TR leads. 5 42 Y-O T5 T3 T2 T217 O-Y R5 R3 R2 R26 43 Y-G T6
Technician’s Handbook224Table 51: Analog Bay P3 and P9 Tip and Ring AssignmentsP3 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P9 for Bay 5 (480-
Installation225InstallationNOTE: For 2-wire E&M Trunk operation DO NOT connect RR and TR leads. 1 42 Y-O T1 T1 T1 T117 O-Y R1 R1 R1 R12 43 Y-G T2
Technician’s Handbook226Table 52: Analog Bay P4 and P10 Tip and Ring AssignmentsP4 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P10 for Bay 5 (480
Installation227InstallationNOTE: For 2-wire E&M Trunk operation DO NOT connect RR and TR leads. 5 42 Y-O T5 T3 T2 T217 O-Y R5 R3 R2 R26 43 Y-G T6
Technician’s Handbook228Table 53: Interconnect Card P19 Tip and Ring AssignmentsP19 for Bay 3 or 4 (480-- or 456-port) Slot Cct Pin Color Lines CO DI
Installation229InstallationNOTE: For 2-wire E&M Trunk operation DO NOT connect RR and TR leads. 4 43 Y-G T418 G-Y R43 44 Y-BR T3 T2 E114 19 BR-Y R
Technician’s Handbook14SX-200 IP NodeYou can connect up to two SX-200 IP Nodes to the SX-200 EL. The system requires one Control Triple CIM card (thre
Technician’s Handbook230Adding a PKMA Programmable Key Module (PKM) provide the user with additional personal keys for their telephone set. Two types
Installation231InstallationThe SUPERSET 4025 telephone requires a power adapter for the SUPERSET Interface Module connection. The unpowered power adap
Technician’s Handbook232PKM to an Attendant Console The PKM 48 provides an attendant console user with 48 DSS/BLF keys. Up to two PKM 48 devices can b
Installation233InstallationThe following diagram shows the connection of two PKM 48 devices with the DSS/BLF Interface Unit. The maximum cable length
Technician’s Handbook234
Chapter 6MaintenanceCommands
Maintenance Commands237MaintenanceCommands Basic CommandsMaintenance port characteristics are: 8 bits/1 start/1 stop/no parity. Baud rates are: 300, 6
Technician’s Handbook238Logging Out1. Press QUIT (softkey 6).2. Press key 6 (or wait for logout timer to time out).Displaying the Card ConfigurationFr
Maintenance Commands239MaintenanceCommands Log Commands* TRACE_INFO is a diagnostic tool used only by MITEL personnel.Table 54: Log Level FunctionsCO
Introduction15 IntroductionFigure 4: SX-200 IP Node ConfigurationThe configuration rules that apply to connecting standard peripheral bays to the con
Technician’s Handbook240System CommandsTable 55: System Level Functions COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER1-SET 1-DATE [dd/mm/yy]
Maintenance Commands241MaintenanceCommands 7-LN_APP_COUNT 8-RESET-TIME 9-IDENTITY 3-DATABASE 1-BACKUP 2-RESTORE 3-SW_RESTORE4-SHOW_PA
Technician’s Handbook2422-SET_TYPE 1-SS41502-SS40253-SS40903-EXT_NUM4-ALL2-DOWNLOAD 1-BAY/SLOT/CCT2-SET_TYPE 1-SS41502-SS40253-SS40903-EXT_NUM4-ALL3 A
Maintenance Commands243MaintenanceCommands Report CommandsTable 56: Report Level Functions COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER2-SHOW 1-CO
Technician’s Handbook244NOTE: The following softkeys are presented when a SWID selection is made: 1-CP_DWA, 2-CP_DWA_MEM, 3-LINK_STATUS, 6-MT_DWA, 7-M
Maintenance Commands245MaintenanceCommands Diagnostic CommandsTable 57: Diagnostic Level Functions COMMAND SUBCOMMAND PARAMETER QUALIFIER QUALIFIER1-
Technician’s Handbook246 7-CONSOLE 9-EM 0-MORE_KEYS 1-COV 2-LINK/CHANNEL 3-DID 4-OPS 6-DNIC
Maintenance Commands247MaintenanceCommands 9-EM 0-MORE_KEYS 1-COV 2-LINK/CHANNEL 3-DID 4-OPS 6-DNIC 9-T1_TRUNK
Technician’s Handbook248Traffic Measurement CommandsTable 58: Traffic Measurement Level FunctionsCOMMAND PARAMETER QUALIFIER1-SET 1-UNITS 1-CCS 2-E
Index249AAlarmcheck 26flowchart 50ANI/DNIS incoming 126Attendant console 107BBackupdatabase 27log entries 56Basic maintenance commands 237Boot code 33
Technician’s Handbook16SX-200 SPINE Peripheral BayThe SX-200 SPINE Peripheral Bay can be used with the SX-200 EL, SX-200 ML, and SX-200 LIGHT Control
Technician’s Handbook250EE&M Trunkcard settings 197Type I 77Type V 79E.8 error 35EL 5ELx cabinet 6Enabling options 35Entering command sequences 23
Index251NNon-dial-in trunk 120OOptions and timers, system 153Options password 35Options, changing or enabling 35PPBX - PMS interface 137PBX and PMS ca
Technician’s Handbook252EL/ML configuration rules 179ELx cabinet 6LIGHT 13ML (FD) and (RM) 12SPINE Bay 16SX-200 IP NodeConfiguration 14IP Trunks 132Pr
Index253TrunksANI/DNIS 126CLASS 130Dial-In 123DISA 125IP 132Non-Dial-In 120UUpgrading set firmware 33USOC connector pin designations 218VVoice station
®,™ Trademark of Mitel Networks Corporation© Copyright 2003, CorporationAll rights reservedMitel Networks
Introduction17 IntroductionSX-200 DIGITAL 672-Port PBXThe SX-200 DIGITAL 672-port PBX consists of a Control cabinet with control bay 0, and digital pe
Technician’s Handbook18SX-200 DIGITAL 336-Port PBXThe SX-200 DIGITAL 336-port PBX consists of a Control cabinet with COMBO bays 1 and 2 (144 ports), a
Introduction19 IntroductionSX-200 DIGITAL 456-Port PBXThe SX-200 DIGITAL 456-port PBX consists of a Control cabinet with COMBO bays 1 and 2 (144 ports
Table of ContentsiiiChapter 1 IntroductionAbout This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Purpose of T
Technician’s Handbook20SX-200 DIGITAL 480-Port PBXThe SX-200 DIGITAL 480-port PBX consists of a Control cabinet with COMBO bays 1 and 2 (144 ports) an
Introduction21 IntroductionLIGHTWARE 19 SoftwareThe following types of SX-200 systems support the LIGHTWARE 19 software! SX-200 EL! SX-200 ML (RM)! SX
Technician’s Handbook22
Chapter 2Routine Maintenance
Routine Maintenance25RoutineMaintenanceIs the System Healthy?System checklist" No alarms present" No database errors" Backed-up databas
Technician’s Handbook26Checking a System for Alarms1. Log onto the maintenance terminal and select Maintenance mode.The Maintenance screen displays th
Routine Maintenance27RoutineMaintenanceBacking Up a Customer DatabaseKeeping three backups allows you to go further back in time to find an error-free
Technician’s Handbook28SX-200 LIGHT/ DIGITALTo back up the customer database, from the Maintenance screen, do the following:1. Select the following co
Routine Maintenance29RoutineMaintenanceSX-200 EL/ML Remote Software DownloadRequirements:! A 4 MB Flash card. Make sure the toggle switch on the edge
Technician’s HandbookivEnabling Options On a SX-200 LIGHT/DIGITAL System . . . . . .35Upgrading an SX-200 IP Node . . . . . . . . . . . . . . . . . .
Technician’s Handbook30To change the block check type1. Select SYSTEM from the Maintenance screen:2. Select the following softkeys:DATABASESET_PARAMBL
Routine Maintenance31RoutineMaintenance4. When the message “Exit to your local KERMIT session now” appears, return to your KERMIT session. 5. Follow t
Technician’s Handbook32SX-200 EL/ML Flash Memory Card Replacement1. Back up the database.2. Power down the Control cabinet.3. Remove the flash memory
Routine Maintenance33RoutineMaintenanceUpgrading Set Firmware Upgrade the firmware for SUPERSET™ 4025, SUPERSET 4090, SUPERSET 4125, and SUPERSET 4150
Technician’s Handbook34System Log MessagesIf a firmware download fails, the reason for the failure will be reported in the system logs. If a failure o
Routine Maintenance35RoutineMaintenanceEnabling Options or Changing OptionsOptions Are Password ProtectedCall the MITEL Order Desk to purchase a new s
Technician’s Handbook36Upgrading an SX-200 IP NodeUpgrading from CD-ROM.Installer's PC requirements! Windows NT 4.0 or Windows 2000 operating sys
Routine Maintenance37RoutineMaintenance6. Select New Installation.7. Choose a location for the installSetup program to install files (normally this is
Technician’s Handbook38Upgrading by Replacing Flash MemoryYou can upgrade SX-200 IP Node software by replacing the flash memory card in the SX-200 IP
Routine Maintenance39RoutineMaintenance4. Gently flip the panel open. Do not remove the panel. If you remove the panel, you might disconnect wires.5.
Table of ContentsvChecking the Receiver Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . 65Checking the FIM/CIM Carrier Cards . . . .
Technician’s Handbook40Figure 12: Inserting the flash memory card7. Gently lower the panel.8. Replace the six screws.9. Reconnect the cables to the S
Routine Maintenance41RoutineMaintenanceTrunk SMDR Records Field SummaryTable 2: Summary of Fields in Trunk SMDR RecordsNAME COLUMN FORMAT DEFINITION
Technician’s Handbook42Atten-dant29 f * = Attendant-- = Attendant not involved Attendant answered or initiated the call, then transferred it to an ext
Routine Maintenance43RoutineMaintenanceSpeed Call or Call Forward Flags61 C,F, or R C = Number was Speed called (ARS implied)F = Forwarded through Ext
Technician’s Handbook44OptionalSpacer 85Optional System Identifier 86-88 iii Programmed at System leveli = 0-9iii = 000-999000 = no code enteredOption
Chapter 3Troubleshootingand Repair
Troubleshooting and Repair47TroubleshootingIdentifying FaultsFlowchart 1: Getting StartedYesNoFlowchart 1:Power subsystem is faulty.Check Power Subsys
Technician’s Handbook48Flowchart 1: continuedIs a minor, major or critical alarm LED on?NoYesYesNoWait until the system finishes booting. If a minor,
Troubleshooting and Repair49TroubleshootingFlowchart 2: System Is Not Booting Is the Main Control Card in a cycle showing an Eb error code?YesNoNoIs t
Technician’s HandbookviProgramming a DISA Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125Programming ANI/DNIS on an Incoming Tru
Technician’s Handbook50Flowchart 3: An Alarm Is PresentDetermine cause & location of the alarm by usingREPORTS-SHOW-ALARMS-ALL.=> Will show wha
Troubleshooting and Repair51TroubleshootingFlowchart 4: Correcting Set / Dataset ProblemsSwap the set/dataset with a known working set/dataset (note t
Technician’s Handbook52Flowchart 4: continuedDSee the troubleshooting procedure given for the set/dataset in Troubleshoot Sets of the SX-200 EL/ML Tec
Troubleshooting and Repair53TroubleshootingFlowchart 5: Maintenance Terminal ProblemsRefer to the Maintenance Terminal Troubleshooting Procedures in t
Technician’s Handbook54Interpreting the Main Control Card Power-Up Error CodesThe error codes listed in Table 3 may appear on the Main Control Card nu
Troubleshooting and Repair55TroubleshootingRestoring the Database Restoring the SX-200 EL/ML Database To restore a customer database, your communicati
Technician’s Handbook56Backing Up Log EntriesTo back up log entries, your communication package must support the Kermit protocol.This log back-up proc
Troubleshooting and Repair57TroubleshootingCorrecting System ID ErrorsIf the System Reports a System ID MismatchIf the system reports a System ID mism
Technician’s Handbook58Powering Down the SX-200 LIGHT Control Node1. End any customer data entry sessions. 2. If you don’t have an up-to-date database
Troubleshooting and Repair59TroubleshootingPowering Up the NodesPowering Up the SX-200 EL/ML Control Node1. Connect the external AC power cord(s) at t
Table of ContentsviiControl Triple CIM Card Switch Settings . . . . . . . . . . . . . . . . . . . . 201Peripheral Interface Cabling . . . . . . . . .
Technician’s Handbook60Replacing Circuit CardsWear an anti-static wrist strap whenever you handlecircuit cards.Replacing Peripheral Interface CardsYou
Troubleshooting and Repair61Troubleshooting4. To return the circuits to service, select: DIAGNOSTICSMORE_KEYSRET-TO-SVC <plid>.Replacing a Main
Technician’s Handbook62Correcting Ground Path ProblemsSafety ground absorbs the dangerous voltages that come in contact with the PBX cabinet. The safe
Troubleshooting and Repair63TroubleshootingGround Path AC Voltage TestThis test measures the presence of AC voltage in the metallic loop.1. With your
Technician’s Handbook646. The resistance between the two grounds should be less than five OHMS. If not, try alternate ground point(s) and repeat the t
Troubleshooting and Repair65Troubleshooting4. Measure the Ring current:! Set the meter to Milliamperes = DC and Range = 200 Milliamperes.! Connect the
Technician’s Handbook66BCC III (DSP Module)Sixteen DTMF receivers are provided by a DSP module on a BCC III.DTMF Receivers (DSP on MCC IIIEL, MCC IIIE
Troubleshooting and Repair67TroubleshootingChecking the FIM/CIM Carrier Cards1. Verify that the cards with the interface module are installed in the c
Technician’s Handbook68Checking the T1 Card, T1/E1 Module, and the PRI Card! In the SX-200 EL system, LIGHTWARE 17 supports one digital bay with two T
Troubleshooting and Repair69TroubleshootingChecking the Number of T1 Trunk CardsWith LIGHTWARE 18 Release 2.0 or greater software, any peripheral bay
Technician’s HandbookviiiFigure 17: E&M Trunk - Type V (4-wire) ...79Figure 18: T1 Trunk Synchronization ...
Technician’s Handbook70Trunk Signaling and SupervisionGeneral Signaling & Supervision ConceptsAll trunks share similar basic handshaking functions
Troubleshooting and Repair71TroubleshootingLoop Start Line/TrunkThe Loop Start Line/Trunk serves the standard domestic applications and small business
Technician’s Handbook72Test/Verify (Loop Start)Verify far-end (CO) circuits by using a standard telephone set in place of the Loop Start trunk circuit
Troubleshooting and Repair73TroubleshootingGround Start TrunkThe Ground Start Trunk serves most PBX-CO connections in an analog environment.Figure 14:
Technician’s Handbook74Test/Verify (Ground Start)Verify the far-end (CO) circuits by using a standard telephone for incoming calls. Verify outgoing ca
Troubleshooting and Repair75TroubleshootingDirect Inward Dial (DID)/Loop Trunk You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID
Technician’s Handbook76Table 8: Direct Inward Dial/Loop Trunk SummarySignalDID/Loop Trunk PBX OutgoingDID/Loop Trunk PBX IncomingSeize Tip-Ring leads
Troubleshooting and Repair77TroubleshootingTest/Verify (DID)Verify the far-end circuits by the use of a standard telephone for outgoing calls.Verify t
Technician’s Handbook78Figure 16: E&M Trunk - Type I (2-wire)
Troubleshooting and Repair79TroubleshootingType VType V is used in applications where short distance direct back-to-back operation is desired. The M-l
Table of ContentsixTable 14: Floppy Disk Drive Error Code Summary ... 92Table 15: SX-200 IP Node Troubleshooting Table ...
Technician’s Handbook80Test/Verify (E&M)Loop back to self whenever more than 1 E&M type V circuit is available.Verify far-end circuits by acti
Troubleshooting and Repair81TroubleshootingT1 Trunk (D4 DS-1)A T1 Trunk is a digital trunking standard that supports multiple users. Unlike analog tru
Technician’s Handbook8244, T1 Network Sync (always choose a connection as close as possible to the defined master source clock).Signaling TypesChannel
Troubleshooting and Repair83TroubleshootingLoopbackLoopback is used to verify and locate the source of either a cable or a synchronization problem thr
Technician’s Handbook84Table 10: A-B Signalling States (Tie/E&M)PBX Port TypeCSU TypePBX port condition to channelTransmit Receive CSU condition
Troubleshooting and Repair85TroubleshootingTable 11: A-B Bit Signalling Example (T1/CO)StateTransmit ReceiveA B A BOutgoing call - Basic OperationIdl
Technician’s Handbook86PBX Property ManagementSystem InterfaceThe PBX’s Property Management System (PMS) interface collects and sends the following Ho
Troubleshooting and Repair87TroubleshootingThe following is a PMS message format that enables a telephone’s message waiting lamp.Message Formats from
Technician’s Handbook88Table 12: PMS Keyboard CommandsCommandsPMS Keyboard KeysCommentsEnquire (ENQ) ^E ^ = CTRL keyAcknowledged (ACK)^FNot Acknow-le
Troubleshooting and Repair89TroubleshootingPBX and PMS Cannot CommunicateIf the PBX’s PMS interface and the customer’s PMS computer cannot communicate
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