Mitel 8622 User's Guide download pdf (Page 9)

Personal Call Routing

Mitel

5000 CP Phone User Guide Supplement for v3.2, September 2009 Page 9

Personal Call Routing

When you enable Personal Call Routing on your phone, your incoming calls are automatically

routed to one or more preprogrammed associated destinations according to the routing steps

programmed for you.

Typically, your desk phone is configured as your main extension. You may be programmed for

up to five associated destinations including:

• softphone

• home IP phone

• voice mail

• mobile phone

• home phone

Your desk phone, softphone, home IP phone and voice mail extensions are already

programmed in the system, so your system administrator can easily include them in your routing

steps. To include your mobile and home phone numbers in your routing steps, you will need to

provide these numbers to your system administrator.

Personal Call Routing also includes the Handoff feature, which includes the following functions:

• The Handoff “push” function allows you to move an active call from your main extension to

all of your associated destinations (except voice mail). You can then determine which

device to use to answer the call. The push function is useful if you are leaving your work

area, but want to remain connected to a call. For example, you can push a call from your

desk phone to your mobile phone. While the push is in progress, you can still hear and talk

to the other party from your desk phone. When you answer the call at your mobile phone,

there may be a brief break in the audio, which may be noticeable to the other parties on

the call.

• The Handoff “pull” function allows you to move a call that was previously routed to your

mobile or home phone back to your main extension. The pull function is useful if you

answered a call on your mobile phone, but have since returned to your desk. After you pull

a call back to your desk phone it is connected immediately and you can access system

features such as conference, hold, and transfer.

The following call types do not follow Personal Call Routing:

• Hunt group calls

• Hunt group announcement/overflow calls

• Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls

Personal Call Routing Feature Codes

Personal Call Routing includes the following feature codes:

• Personal Call Routing On: 363

• Personal Call Routing Off: 362

• Personal Call Routing On/Off: 364

• Personal Call Routing – Handoff (push and pull): 388

NOTE

The Handoff feature is only supported on your main extension, typically your desk

phone. However, if you share a desk phone with one or more coworkers and your

main extension is a phantom extension, you cannot use the Handoff feature.

NOTE

A recall occurs when a feature cannot be completed or the feature times out, and

the call returns to the originating extension. For example, a holding call will recall

the extension where it was placed on hold when the hold timer expires.

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Mitel 8622 User's Guide Page 9

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