Mitel ACD 2000 manuals

Mitel ACD 2000 User Manual (27 pages)

Brand: Mitel | Category: Headphones | Size: 0.16 MB |

English

Table of contents

Integrated

1

Communications Platform

1

Contents

3

About Your 5010 IP Phone

6

Line Status Indicators

7

Feature Keys

7

Main Display

7

The SuperKey

8

Function Keys

8

Feature Access Codes

9

Features Not Available

9

ACD 2000 AGENT FEATURES

11

AND CAPABILITIES

11

What are Agent Groups?

12

Logging In

14

Logging Out

16

Answering Calls

17

Using the Auto Answer Feature

18

Using a Headset

19

Taking a Break from Calls

23

(Make Busy Feature)

23

Queue Threshold Alert

24

Displaying Queue Status

25

Personal Directory

26

Mitel devices