Mitel 5604 User's Guide

MITELCOMMUNICATIONS DIRECTOR AND 5000 COMMUNICATIONS PLATFORMSIP-DECT SYSTEM (GLOBAL)MITEL 5604 WIRELESS HANDSET USER GUIDE

Mitel 5604 Wireless Handset User Guide2Elements of the Handset1 Top/Alarm button This button can be used as a short cut to functions; long or double p

Mitel 5604 Wireless Handset User Guide92LED Indications during Easy ReplacementThe following table shows the LED indications that are used for the 560

Maintenance93Attach the Hinge-type ClipAttach the hinge-type belt clip as described in the illustration below. Figure 16: Screw the Hinge-type Clip in

Mitel 5604 Wireless Handset User Guide94Attach Cover for No ClipAttach the enclosed cover as described in the illustration below when no clip is to be

Index95IndexNUMERICS3rd party 9AAntenna 3BBattery 3, 89low battery 7, 89CC (Clear) button 10Call info 9, 27, 33, 47call priority 39Call service 9Calli

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About Your Phone3Features and FunctionsIMPORTANT: The handset may retain small magnetic objects around the mouth cap or ear cap region.CaseThe plastic

Mitel 5604 Wireless Handset User Guide4ChargersDesktop ChargerFigure 2: Desktop ChargersThere are two desktop chargers available: a basic one that wil

About Your Phone5Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep

Mitel 5604 Wireless Handset User Guide6Environmental RequirementsDECT Handset• Only use the handset in temperatures between 0o C to +40o C (32o F to 1

About Your Phone7Icons and Text in the DisplayAll functions and settings available to the user are shown as icons and text in the display. The icons a

Mitel 5604 Wireless Handset User Guide8“Sound off” icon appears when the Sound off key or Mute button is pressedThe Silent ("Volume 0") icon

About Your Phone9* System dependent.“Headset” icon indicates that a corded headset is connected to the handset“Outgoing call” icon is added to all out

Mitel 5604 Wireless Handset User Guide10Keys and ButtonsOff-hook KeyOn-hook and On/Off KeysNavigation/Confirmation Key Sound Off Key Mute and PTT Butt

About Your Phone11Hot KeysAny key "0", "2" - "9" can be set to a Hot Key. A long press on any of these numbers in stand

iiNOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MIT

Mitel 5604 Wireless Handset User Guide12Alphanumeric KeysFigure 5: Available CharactersIn Standby Mode, and Number Input Mode• A short press on a key

About Your Phone13HeadsetIf you will use your handset frequently, we recommended you use a headset so you have both hands free. The headset comes in t

Mitel 5604 Wireless Handset User Guide14Customizing Your PhoneSwitch the Handset On/OffWhen the handset is switched off:1. Press and hold the On-hook

Customizing Your Phone15You are logged in and will you will see your extension number in the idle display.Log off a Handset1. Press and hold .2. When

Mitel 5604 Wireless Handset User Guide16Lock the Keypad1. Press .2. Press "Lock".Unlock the Keypad1. Press 2. Press "Yes".Lock/Un

Making and Answering Calls17Making and Answering CallsCall List1. Press "Menu",2. Select "Calls" . 3. Select "Call list"

Mitel 5604 Wireless Handset User Guide18Dial the Sender of a MessageYou can call the sender of a message stored in the message list, from the Messagin

Making and Answering Calls19Answer a CallThe flashing LED, accompanied by a ring signal and/or a vibrating handset, give you notice of a call. Ring si

Mitel 5604 Wireless Handset User Guide20Open Contacts during a Call1. Press the "More" soft key.2. Select "Contacts".3. Press &quo

Making and Answering Calls21Lock/Unlock the Keypad during a CallTo prevent accidentally pressing keys, you can lock the keys during a call. This can b

Table of ContentsiiiAbout Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5604 Wireless Handset User Guide22Call Handling for MCD (3300 ICP)During a call you may need to use features, such as Hold, Transfer, Conference

Call Handling for MCD (3300 ICP)23You can also use these features by pressing the "R" key on the handset during a call. The following table

Mitel 5604 Wireless Handset User Guide24ConferenceTo conference in another party while on a call:1. Press "More"2. Select "New Call&quo

Call Handling for MCD (3300 ICP)25CallbackCallback lets you request that the system notify you when a busy extension becomes available.To request a ca

Mitel 5604 Wireless Handset User Guide26Advanced Features for MCD (3300 ICP)Calls Figure 7: Calls Menu* Visible if defined in the PDMThe following fe

Advanced Features for MCD (3300 ICP)27• Call Forward Cancel• Do Not Disturb• Do Not Disturb Cancel• Call Pickup• Call Park Retrieve• Direct/Group Page

Mitel 5604 Wireless Handset User Guide28To deactivate Do Not Disturb:1. Press "More".2. Select "Do Not Dist. Cancel".3. When you h

Call Handling for the Mitel 5000 CP29Call Handling for the Mitel 5000 CPDuring a call you may need to use features, such as Hold, Transfer, Conference

Mitel 5604 Wireless Handset User Guide30You can also use these features by pressing the "R" key on the handset during a call. The following

Call Handling for the Mitel 5000 CP31ConferenceTo conference in another party while on a call:1. Press "More"2. Select "New Call"

5604 Wireless Handset User GuideivDial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Mitel 5604 Wireless Handset User Guide32Advanced Features for the 5000 CPCalls Figure 9: Calls Menu* Visible if the 5000 CP menu template has been in

Advanced Features for the 5000 CP33• Reverse TransferTo access the Call Services menu:• Press "More".Call OperatorTo call your switchboard o

Mitel 5604 Wireless Handset User Guide34MessagingMessage ListThe thirty last received messages are stored in a list. The message list is located in th

Messaging35Reply to a Message1. Press “Reply”.2. Enter message.3. Press "Send".4. if required, edit the number.5. Press "Send".Del

Mitel 5604 Wireless Handset User Guide36Call a Number Included in a MessageIf the sender has written a number in the message you can call the number w

Messaging37Open a Sent Message1. In the “Messaging” menu, select “Sent”.2. Select a message.3. Select message.4. Press "View" to read the me

Mitel 5604 Wireless Handset User Guide38Message Queuing and Message PriorityThe default settings is that each message will be displayed without being

Messaging39Message Priority and Call PriorityNote: This feature requires settings in the PDM/Device Manager. See the Mitel 5604 Wireless Handset Confi

Mitel 5604 Wireless Handset User Guide40Figure 9 illustrates a basic interactive message. The options depend on the configuration of the client applic

Messaging41Colored MessagingYou can send colored messages to handsets. The application sending the message determines the color of the message. Colore

Table of ContentsvConfig Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5604 Wireless Handset User Guide42Mobile DataSend Mobile DataYou can send user entered data from the handset by pressing a pre-programmed hot ke

Messaging43Procedure CallWhen configuring the functions Call services, In Call menu, Contacts, or a shortcut/service to the Phone call function, the d

Mitel 5604 Wireless Handset User Guide44Voice MailReceive a Voice MailWhen receiving a voice mail, the content of the voice mail notification appears

Alarm Operation45Alarm OperationPush-button AlarmYou press the red alarm button twice within two seconds to activate the alarm. By default the text “P

Mitel 5604 Wireless Handset User Guide46• A precise location given by the DECT location devices (see the Mitel 5604 Wireless Handset Configuration Gui

Menu Tree47Menu TreeCustomizing the Menu TreeYou can customize the menu tree, hiding any functions that you do not use. The functions to be hidden are

Mitel 5604 Wireless Handset User Guide48Contacts * System dependent

Menu Tree49Profile This profile does not contain all of the applicable settings.

Mitel 5604 Wireless Handset User Guide50Messaging * Visible if the number consists of a minimum of 3 digitsServices

Menu Tree51Short cuts * Visible if defined in the PDM

5604 Wireless Handset User GuideviAutomatic Call after Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5604 Wireless Handset User Guide52Connections You cannot unsubscribe a protected system using the System menu: use the Admin menu or the DECT sy

Menu Tree53Settings

Mitel 5604 Wireless Handset User Guide54In CallYou access the In Call menu during a call by pressing the "More" soft key.If the handset is c

Menu Tree55Additional In Call FunctionsIn addition to the default In Call functions, you can define 10 system specific codes for general purposes. See

Mitel 5604 Wireless Handset User Guide56Navigate the Menu Figure 13: Main MenuConnections Menu1. Enter the menu by pressing the “Menu” soft key, or th

Navigate the Menu57Subscribe to IP-DECT System (Release 4.x or higher)A handset can subscribe to an IP-DECT system automatically if the following are

Mitel 5604 Wireless Handset User Guide58The IPDI code is a unique code which has been assigned to the handset. See “Admin Menu” on page 83.1. Enter th

Navigate the Menu593. Enter new name.4. Select "Save".PriorityThe default order of priority is the order of entered subscriptions. This mean

Mitel 5604 Wireless Handset User Guide60Mute Handset While ChargingWhen you place the handset in the charger it can be muted while it is charging. Whe

Navigate the Menu611. Select “In charger”.2. Select “Message Absence”.Deactivate the Charging Mode1. Select “In charger”.2. Select “No action”.3. Pres

Table of ContentsviiContacts Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5604 Wireless Handset User Guide62Save a Number1. Press the "More" soft key.2. Select "Save number".Send a Message1. Press t

Navigate the Menu63Push to TalkThe Push-to-Talk (PTT) function enables a pre-defined group of mobile staff to participate in a call whereby they all l

Mitel 5604 Wireless Handset User Guide64Reject a PTT Invitation - Voice Style Press to reject the PTT invitation. The handset will return to the pre

Navigate the Menu65Call a PTT Group When calling a PTT group, the members in the defined PTT group will receive a PTT invitation as an incoming call (

Mitel 5604 Wireless Handset User Guide6615. Press "Back".16. Press "Save".Define a Hot Key1. Select "Hot keys".2. Select

Navigate the Menu67Define the Multifunction or Alarm1 ButtonThe Multi-function button can be defined with two different functions: a long press activa

Mitel 5604 Wireless Handset User Guide68Edit a Service1. Select a service by using the and on the navigation key.2. Press "More"3. Selec

Navigate the Menu69Forward a Message1. Select "More".2. Select "Forward".3. Enter additional text if required.4. Select "Send

Mitel 5604 Wireless Handset User Guide70Unsent Messages1. Select "Unsent" to view the list.2. Select message to edit/send.3. Select "Ed

Navigate the Menu71Profiles MenuYou can set up your own profiles for incoming calls, message alerts, vibrating alerts and key sounds. This can be usef

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Mitel 5604 Wireless Handset User Guide72Delete a Profile1. Select a profile from list.2. Press "More".3. Select "Delete" from the

Navigate the Menu73Contacts MenuThe handset has a local phonebook with 250 entries: you can add, delete, or edit names and numbers. The phonebook list

Mitel 5604 Wireless Handset User Guide7410. Press "Back".Different ring signals can be set to distinguish between contacts.Add from the Call

Navigate the Menu75Central PhonebookIn the Central Phonebook it is possible to search by name or number.When the search result is ready you can view c

Mitel 5604 Wireless Handset User Guide76Settings Menu1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation k

Navigate the Menu77Turn the Vibrator On/OffIf the vibrator is activated, it will vibrate at incoming call and message. In addition, it is possible to

Mitel 5604 Wireless Handset User Guide78Phone Lock SettingsActivate the Automatic Key Lock1. Select “Locks”.2. Select "Automatic key lock".3

Navigate the Menu79Display SettingsScreen Saver1. Select “Display”.2. Select “Screen saver”.3. Select “Information”, or “Black”.Selecting "Inform

Mitel 5604 Wireless Handset User Guide80Time and Date SettingsThe time and date displayed in the handset cannot be changed by the user. The IP-DECT sy

Navigate the Menu81AnsweringBy default the handset uses the Off-hook key when answering calls. You can configure the handset to answer calls automatic

About Your Phone1About Your PhoneThis guide contains feature descriptions for both the Mitel 5000 CP and the Mitel 3300 ICP.• “Call Handling for MCD (

Mitel 5604 Wireless Handset User Guide82Change the Menu Language1. Select “Language”.2. Select the laungague to be used: Brazilian Português (Brazilia

Advanced Functions83Advanced FunctionsAdmin MenuThe handset has a hidden menu for system administrators. See the Mitel 5604 Wireless Handset Configura

Mitel 5604 Wireless Handset User Guide84System HandlingSoftware Upgrade and Additional FeaturesYou can upgrade the software and features of the 5604 h

Troubleshooting85TroubleshootingThis section contains information on how to solve common operational problems and warnings you may receive. If you can

Mitel 5604 Wireless Handset User Guide86Error or Warning MessagesDisplay shows Probable cause Action or commentNo access The network is in range but t

Troubleshooting87LED Error IndicationsSee also “LED Indications during Easy Replacement” on page 92.LED is flashing red, quick flash, (100 ms on, 800

Mitel 5604 Wireless Handset User Guide88Operation NoticeAccessibility and Voice QualityThe base network is not always available. If you do not get in

Maintenance89MaintenanceMaintenance of BatteriesBattery WarningsDuring a call, only the corresponding battery warning signal will notify the user. The

Mitel 5604 Wireless Handset User Guide90Figure 14: Easy Replaceable Battery - Unlock the Lid and Remove the Battery Easy Replacement of HandsetEasy re

Maintenance91Easy Replacement ProcedureDuring the Easy Replacement procedure, the LEDs of the handset and the charger follow the same LED indications.