Mitel 5304 User Manual

5304MITEL IP Phone User Guide

ContentsMitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsMitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page ixUsing Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Troubleshooting 59Contact Information. . . . . . . . . . . . . . . . . . . . . . .

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using the Mite

Getting StartedPage 2 Mitel® 5304 IP Phone User Guide – Issue 2, June 20105304 FeaturesThe 5304 is shown here. See “Phone Feature Descriptions” on pa

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 3Getting StartedPhone Feature DescriptionsThe following sections describe default configura

Getting StartedPage 4 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Programmable ButtonsThe 5304 has nine programmable buttons. When you first

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 5Getting StartedVolume ButtonsDirectly below the programmable buttons, the 5304 has two vol

Getting StartedPage 6 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Headset InstructionsAlthough the 5304 does not have a dedicated headset jac

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 7Personalizing Your PhonePersonalizing Your PhoneThis chapter describes features you can use

Personalizing Your PhonePage 8 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Changing the Ring ToneYou can select one of nine different ring ton

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 9Personalizing Your PhoneAdjusting the Display ContrastYou can adjust the display contrast s

Personalizing Your PhonePage 10 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using the Dialpad Buttons to Enter CharactersYou can use the dialp

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 11Personalizing Your PhoneThe following tables show the dialpad characters for the Canadian

Personalizing Your PhonePage 12 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using Programmable ButtonsFor quick access, you can assign feature

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 13Personalizing Your PhoneDefault Access CodesThe following are default system access codes.

Personalizing Your PhonePage 14 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Agent Help – Request 55 375Answer Ringing Call 19 351Automatic Cal

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 15Personalizing Your PhoneMessage – Delete Message 48 368Message – Leave Station Message 47

Mitel® 5304 IP Phone User Guide – Issue 2, June 20105304 IP Phone Quick Reference GuideThis guide provides information for frequently used features. F

Personalizing Your PhonePage 16 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Viewing Button AssignmentsYou can view programmable button (key) f

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 17Personalizing Your PhoneActivating Door RelayIf the Activate Door Relay feature is enabled

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 19Answering and Placing CallsAnswering and Placing CallsThe following instructions describe

Answering and Placing CallsPage 20 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using Automatic Trunk Answer You can use Automatic Trunk Answe

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 21Answering and Placing CallsPlacing CallsThe following instructions describe how to place

Answering and Placing CallsPage 22 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Placing External CallsThe following sections describe how to p

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 23Answering and Placing CallsUsing Speed DialYou can use speed dial to quickly dial stored

Answering and Placing CallsPage 24 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Dialing Station Speed-Dial NumbersIf you have assigned a speed

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 25Answering and Placing CallsAssigning Speed-Dial Numbers to Programmable ButtonsYou can as

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Answering CallsLift the handset to answer a call. Placing Emergency CallsDial the emergency number

Answering and Placing CallsPage 26 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using the DirectoryYou can use the Directory to find internal

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 27Answering and Placing CallsUsing Account CodesAccount codes record information for phone

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 29Call FeaturesCall FeaturesThe following sections describe call-related features.Using Rin

Call FeaturesPage 30 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Placing Calls On HoldYou can place calls on Individual Hold or System Hold:

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 31Call FeaturesTransferring CallsYou can transfer calls to other extensions or external num

Call FeaturesPage 32 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Viewing Your System InformationIf you are on a call, you can temporarily vie

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 33Call FeaturesForwarding CallsYou can use Manual Call Forwarding or System Forwarding to f

Call FeaturesPage 34 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using Dynamic Extension ExpressWhen you enable Dynamic Extension Express on

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 35Call FeaturesWhen you enable Dynamic Extension Express, your incoming calls are routed as

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information necessa

Call FeaturesPage 36 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Placing Conference CallsYou can place a conference call with up to three int

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 37Call FeaturesEnding a Conference and Placing all Parties on HoldYou can end a conference

Call FeaturesPage 38 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using Group ListenYou can use Group Listen to activate the speaker while you

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 39Call FeaturesUsing Secondary Extension ButtonsSecondary Extension buttons must be program

Call FeaturesPage 40 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using Configuration AssistantIf Configuration Assistant is enabled for your

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 41Call FeaturesChanging the Dynamic Extension Express SettingsTo change the DDE settings us

Call FeaturesPage 42 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Changing the Manual Call Forwarding SettingsSee “Manual Call Forwarding” on

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 43Call FeaturesUsing Remote ProgrammingIf the Configuration Assistant feature is enabled fo

Call FeaturesPage 44 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 49 for mo

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 45Call FeaturesChanging Your Station PasswordYou can use Remote Programming to change the S

Page ii Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Important Safety Instructions and PrecautionsRemember the following safety guidelines when

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 47MessagesMessagesThis section describes the following system messaging features: • Inter-s

MessagesPage 48 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Viewing and Responding to MessagesWhen you have waiting messages, the Message/Rin

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 49MessagesUsing Do-Not-Disturb (DND)You can use DND to stop calls and pages to your extensi

MessagesPage 50 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Using Reminder MessagesYou can use Reminder messages to alert you at a selected t

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 51MessagesPaging Other System UsersYou can place page announcements through phone speakers

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 53Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) who share a com

Hunt GroupsPage 54 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once o

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 55Hunt GroupsOther Hunt Group FeaturesThe following features can be used by ACD or UCD hunt

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page iiiPower RequirementsThe IP phone requires any one of the following power supplies: • Mitel

Hunt GroupsPage 56 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Hunt Group Supervisor FeaturesThe following features can be used by hunt group

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 57Hunt GroupsUsing Barge-InWhile monitoring a hunt group call, you can use Barge-In to join

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 59TroubleshootingTroubleshootingThe following sections can help you solve problems that you

TroubleshootingPage 60 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Troubleshooting TipsThe following table includes troubleshooting tips for

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 61TroubleshootingWhen I try to use the Dynamic Extension Express – Handoff feature (388), t

IndexPage 63 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Symbols5304 Features 2AAbout Your IP Phone 1Account Codes, using 27ACD Hunt Group

IndexPage 64 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Conference Callsadding a party to 36dropping out of 36ending 37placing 36transfe

IndexMitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 65Hunt Groupsaccepting or rejecting Agent Help 56Agent Help, requesting 55agent IDs

Page iv Mitel® 5304 IP Phone User Guide – Issue 2, June 2010IP Phone UsageThis equipment is not for connection to the telephone network or public coin

IndexPage 66 Mitel® 5304 IP Phone User Guide – Issue 2, June 2010Phone Signals 5Phone, queuing 21Programmable Buttons 2, 4resetting 16resetting

IndexMitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page 67VViewing and Responding to Messages 48Voice Mail User Guides 47Voice messagesdelet

Part No. 550.8034Issue 2, June 2010A661/9145A

Mitel® 5304 IP Phone User Guide – Issue 2, June 2010 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-003.N