Mitel Symbol User's Guide

5320/5330/5340MITEL IP Phone User Guide

ContentsMitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Resetting the Phone to the Default Settings. . . . . . . . . . .

ContentsMitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page ixForwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . .

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for

Getting StartedPage 2 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 20095320/5330 IP Phone FeaturesThe 5320 and 5330 IP Phones are sh

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 3Getting Started5340 IP Phone FeaturesThe 5340 IP Phone is shown here.2 See “

Getting StartedPage 4 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009DisplayThe display provides a 160 x 320 (pixels) high-resolut

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to common

Getting StartedPage 6 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Programmable ButtonsThe IP Phones have self-labeling, program

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 7Getting StartedPhone SignalsThe IP Phones have several audio and visual sign

Getting StartedPage 8 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Headset InstructionsWhen using a headset, press (Speaker) t

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 9Personalizing Your PhonePersonalizing Your PhoneThis chapter describes featu

Personalizing Your PhonePage 10 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Changing Volume LevelsYou can change the following

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 11Personalizing Your PhoneUsing the Screen SaverThe 5320, 5330, and 5340 IP P

Personalizing Your PhonePage 12 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Screen saver options include the following:• Screen

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 13Personalizing Your Phoneb. If desired, enable the Display Image option:o If

Personalizing Your PhonePage 14 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Changing the Text Size on a DisplayYou can control

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 15Personalizing Your PhoneListening to Background MusicIf your system is equi

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 20095320/5330/5340 IP Phone Quick Reference GuideThis guide provides information for f

Personalizing Your PhonePage 16 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Default Access CodesThe following are default syste

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 17Personalizing Your PhoneAutomatic IC Access – On/Off 21 361Automatic Trunk

Personalizing Your PhonePage 18 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Page Receive – On/Off 47 325Personal Call Routing O

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 19Personalizing Your PhoneViewing Button AssignmentsYou can view programmable

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 21Answering and Placing CallsAnswering and Placing CallsThe following instru

Answering and Placing CallsPage 22 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Redirecting CallsYou can redirect calls to anot

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 23Answering and Placing CallsPlacing Internal CallsInternal calls are calls

Answering and Placing CallsPage 24 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Placing External CallsThe following sections de

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 25Answering and Placing CallsUsing Station Speed DialYou can use Station Spe

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Answering CallsLift the handset, or press (Speaker) to answer a call while using

Answering and Placing CallsPage 26 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009To use the dialpad to enter characters:Press th

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 27Answering and Placing CallsDeleting Speed-Dial EntriesTo delete a Station

Answering and Placing CallsPage 28 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Using the DirectoryYou can use the Directory to

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 29Answering and Placing CallsTo search for a directory name or feature:1. Di

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 31Call FeaturesCall FeaturesThe following sections describe call-related fea

Call FeaturesPage 32 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Placing Calls On HoldYou can place calls on either Individual

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 33Call FeaturesTransferring Calls to External NumbersTo transfer a call to a

Call FeaturesPage 34 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Forwarding CallsYou can use Manual Call Forwarding (see page

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 35Call FeaturesUsing Personal Call RoutingWhen you enable Personal Call Rout

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page iNoticeThis guide is released by Mitel Networks Corporation and provides inf

Call FeaturesPage 36 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009When you enable Personal Call Routing, your incoming calls ar

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 37Call FeaturesPlacing Conference CallsYou can place a conference call with

Call FeaturesPage 38 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Ending a Conference and Placing all Parties on HoldYou can en

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 39Call FeaturesUsing Call LoggingYour call logs are records of your most rec

Call FeaturesPage 40 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Using Secondary Extension ButtonsSecondary Extension buttons

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 41Call FeaturesUsing Remote Programming to Change the PasswordYou can use Re

Call FeaturesPage 42 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Using Remote Programming to Forward CallsSee “Manual Call For

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 43MessagesMessagesThis section describes the following system messaging featu

MessagesPage 44 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Viewing and Responding to MessagesWhen you have waiting messages, t

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 45MessagesUsing Do-Not-Disturb (DND)You can use DND to stop calls and pages t

Page ii Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Important Safety Instructions and PrecautionsRemember the following safety

MessagesPage 46 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Using Reminder MessagesYou can use Reminder Messages to alert you a

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 47MessagesPaging Other System UsersYou can place page announcements through p

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 49Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents)

Hunt GroupsPage 50 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Logging out of ACD Hunt GroupsYou can log out of all ACD hunt g

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 51Hunt GroupsTo use Agent Help:1. While you are on a hunt group call, press

Hunt GroupsPage 52 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Monitoring CallsYou can use Station Monitor to connect to a hun

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 53Cordless Devices (5330/5340 IP Phones Only)Cordless Devices (5330/5340 IP P

Cordless Devices (5330/5340 IP Phones Only)Page 54 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Cordless ModuleThe cordless modu

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 55Cordless Devices (5330/5340 IP Phones Only)Pairing the Cordless Module and

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page iiiPower RequirementsThe phone requires any one of the following power suppl

Cordless Devices (5330/5340 IP Phones Only)Page 56 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Using a Cordless Device as a Rem

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 57Cordless Devices (5330/5340 IP Phones Only)Cordless HandsetThe cordless han

Cordless Devices (5330/5340 IP Phones Only)Page 58 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Answering CallsTo answer a call:

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 59Cordless Devices (5330/5340 IP Phones Only)Cordless HeadsetThe cordless hea

Cordless Devices (5330/5340 IP Phones Only)Page 60 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Cordless Headset LEDsThere are t

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 61TroubleshootingTroubleshootingThe following sections can help you solve pr

TroubleshootingPage 62 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Troubleshooting TipsThe following table includes troublesho

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 63TroubleshootingWhen I try to use the Personal Call Routing – Handoff featu

IndexMitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 65Symbols5320/5330 IP Phone Features 25340 IP Phone Features 3AAbout

Page iv Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Phone UsageThis equipment is not for connection to the telephone network o

IndexPage 66 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Cordless Handset 57features 57LEDs 58Cordless Headset 59features

IndexPage 67 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009KKeymapschanging 19switching 19LLanguage, changing 14Logs, call 3

IndexPage 68 Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009Remote Programming 40change DND settings , using 41change the passw

Part No. 550.8123Issue 3, September 2009A661/9234A

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Can