Mitel ACD 2000 User Manual download pdf (Page 5)

About Your Phone

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones

that provide voice communication over an IP network. Each features a back-lit liquid

crystal display (LCD) screen, display-assisted access to features, on-hook dialing and

off-hook voice announce with handsfree answerback, and a large ring/message

indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone

offers 24 programmable keys for one-touch feature access. Both phones provide ten

fixed feature keys for convenient access to features such as Conferencing, Redial, and

many customizable user settings. The 5212 and 5224 IP Phones support Mitel Call

Control (MiNet) protocols and session initiated protocols (SIP). The 5224 IP Phone also

supports modules such as the Line Interface Module, 5310 IP Conference Unit, and the

12 and 48 Button Programmable Key Modules. The 5224 IP Phone can be used as an

ACD Agent Phone or a Teleworker phone.

The personal key on the bottom right (5224) or bottom left (5212) is always your Prime

Line; the remaining personal keys can be programmed as:

• Feature keys (for example, Swap). You can program feature keys from your phone,

or using the Desktop Tool. Your administrator can also program feature keys.

• Speed Call keys. You can program speed call keys from your phone, or using the

Desktop Tool.

• Line Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system administrator.

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Mitel ACD 2000 User Manual Page 5