Mitel 5550 User Manual Page 1

USER GUIDE

Getting Started ♦ 3Getting Started ContentsIntroduction...

4 ♦ Getting StartedIntroductionThe Mitel Networks 5550 IP Console is an attendant console andadministration application for the Mitel Networks 3300

Getting Started ♦ 5Console ScreenThe 5550 IP Console screen is divided into five areas:• The Console Status area shows you at a glance whatstate the

6 ♦ Getting StartedQuestions about Resilient Talk StateWhat is Resilient Talk State?Resiliency gives your network the ability to handle calls andprovi

Getting Started ♦ 7Console KeypadThe console keypad is used for dialing, call processing and accessing3300 ICP features. You can adjust the slope of t

8 ♦ Getting StartedSoftkeys (F1 – F12)The softkeys are the F1 to F12 keys on your computer keyboard.You use them to enter commands shown in the softke

Getting Started ♦ 9Starting and Closing the MitelNetworks 5550 IP ConsoleThe 5550 IP Console starts with the operator status set to“Operator Absent.”

10 ♦ Getting StartedAdjusting the ConsoleThe console is designed with your comfort in mind. You canmake adjustments to the ringer, the language of tex

Getting Started ♦ 11Handset/HeadsetThe console keypad provides jacks for connecting a handset anda headset. One jack is labeled for headset use only,

3300 ICP - 4.0

Call Handling Basics

Call Handling Basics ♦ 15Call Handling Basics ContentsAnswering Calls...

16 ♦ Call Handling BasicsAnswering CallsWhen a new call arrives at the console the bell rings (if it is turnedon) and a call waiting icon () appears a

Call Handling Basics ♦ 17In the example above, note that one internal [Dial 0] call iswaiting and two external calls are waiting. If you:• press Answ

18 ♦ Call Handling BasicsDialing Telephone NumbersYou can dial an internal extension number or the number of atelephone outside the system. Either the

Call Handling Basics ♦ 19Other ways of dialingYou can use the following alternate ways of dialing a telephonenumber:Last Number Redial – instead of re

20 ♦ Call Handling BasicsExtending (Transferring) CallsYou can transfer a call to an extension or an outside number.To transfer a call1. Dial the des

Call Handling Basics ♦ 21Transferring a call to an outside numberYou can request a meter pulse count for the call from thetelephone company operator.

Notice to Canadian CustomersThis Class B digital apparatus complies with Canadian standardICES-003.Notice to U.S. CustomersThis equipment has been tes

22 ♦ Call Handling BasicsHolding and Retrieving CallsYou can place up to six callers on hold while you check forinformation or page the person that th

Call Handling Basics ♦ 23Conference CallsUp to eight parties (including yourself) may be connected to forma conference call.To set up a conference cal

24 ♦ Call Handling BasicsAnswering RecallsIf an external call transferred from the console to an extension isnot answered within a certain time, the c

Advanced Features

Advanced Features ♦ 27Advanced Features ContentsAccount Codes ...

28 ♦ Advanced FeaturesAccount CodesAn Account Code is a type of password for the system. You mayneed to enter an account code to access certain featur

Advanced Features ♦ 29Call Answering PriorityThe console is usually set up to answer incoming calls on a ‘first-come, first-served’ basis. When you pr

30 ♦ Advanced FeaturesCall ParkProvided the appropriate access code is programmed into thesystem, this feature allows an extension user to retrieve a

Advanced Features ♦ 31Call Waiting ThresholdTo reduce call-waiting times, your system may be programmed topresent incoming calls to other consoles or

NoticesThese notices appear on the product and in the technicaldocumentation:WARNING Warning indicates a potentially hazardous situationwhich, if not

32 ♦ Advanced FeaturesData CallsYou may be asked to connect an outside caller to a dataconnection for data communications.To connect a caller to a mod

Advanced Features ♦ 33Day and Night ServiceOffice telephone systems are typically placed in Night Serviceafter regular hours, or whenever the last ava

34 ♦ Advanced FeaturesDo Not Disturb (Extensions)Extension users usually set and cancel Do Not Disturb (DND) ontheir own phones but you may be asked t

Advanced Features ♦ 35Emergency CallsThis feature raises an alarm at the console when an extensionuser places an emergency call and identifies the ext

36 ♦ Advanced FeaturesFeature Access CodesTo use the Recover and Voicemail keys on the console keypad,your console must be programmed with the correct

Advanced Features ♦ 37Message WaitingYou can set (activate) a message waiting indicator on anextension, to notify the user that you have a message for

38 ♦ Advanced FeaturesOperator Absent/Present StatusYou can change the Operator status to Absent when you plan tobe away from your desk and do not wan

Advanced Features ♦ 39PagingIf your system has paging equipment, you can use it to makeannouncements to one or more areas or “zones.”Use the Paging Zo

40 ♦ Advanced FeaturesPhone BookUse the Phone Book to search your system’s telephone directoryfor people and extensions. You can search by entering a

Advanced Features ♦ 41Scratch PadThe Scratch Pad is your own personal phone directory and SpeedDial list. Use it to save telephone numbers for faster

Contents ♦ iContentsGetting Started ... 3Introduction ...

42 ♦ Advanced FeaturesTrunk Group Status DisplayTrunk Group Status Display is an optional feature that lets youmonitor traffic on the system. During p

Advanced Features ♦ 43System Speed CallFrequently dialed telephone numbers may be saved for you andother extension users for speed dialing. Use the ta

Hotel/Motel Features

Hotel/Motel Features ♦ 47Hotel/Motel Features ContentsDisplaying and Changing Room Information ...

48 ♦ Hotel/Motel FeaturesDisplaying and Changing RoomInformationRoom information includes guest name, room occupancy andcondition status (Vacant, Clea

Hotel/Motel Features ♦ 49After displaying the room information, you can...• Enter or change the name of the guest and the company orgroup he or she i

50 ♦ Hotel/Motel Features4. To view information for a room in the list, click to select itand then press [Select]. Use the arrow keys or the Page Upa

Hotel/Motel Features ♦ 51To set, change, or cancel a wake-up time while viewing theguestroom’s information1. For each wake-up call that you want to s

ii ♦ ContentsClear All Features... 31Data Calls...

52 ♦ Hotel/Motel FeaturesBlocking Room-to-Room CallsCall Blocking stops guests from placing calls to other rooms. Youcan control when Clock Blocking t

Hotel/Motel Features ♦ 53Clearing the Message RegisterThe message register is a record of the number and cost of allexternal calls placed from a guest

Reference

Reference ♦ 57Reference ContentsAlarms ...

58 ♦ ReferenceAlarmsYour telephone system uses automatic monitoring and faultdiagnosis to check the system for faults.An alarm status appearing in the

Reference ♦ 59Rerouted CallsSome users may decide to reroute their calls to your console, orthe system may be programmed to reroute certain types of c

60 ♦ ReferenceClass of RestrictionEach extension and trunk in the system is assigned a Class ofRestriction. As its name implies, a Class of Restrictio

Reference ♦ 61Feature Access CodesFEATURE CODEAccount Code Access- Verifiable ____________________________- Non-Verifiable ___________________________

Contents ♦ iiiReference... 57Alarms...

62 ♦ ReferenceGlossaryAccount CodeA code you dial to access certain system features; to apply yourClass of Service (COS) at a different extension; or

Reference ♦ 63LineA telephone communications channel between switching centersor the Central Office and the 3300 ICP.Night Answer Point(s)An extension

64 ♦ ReferenceHunt GroupsDialing a Hunt Group Pilot Number either from the keypad orthrough the Phone Book feature, connects you to the firstavailable

Reference ♦ 65System Speed Call ListName Number

66 ♦ ReferenceSystem MessagesThese messages appear in the various areas of your screen.Absent Feature Disallowed for Last Attendant.Select Night Servi

Reference ♦ 67Canceling Do Not Disturb for All StationsYour request is in progress.Canceling Forwarding for All StationsYour request is in progress.Ca

68 ♦ ReferenceGuest ServicePart of the Hotel/Motel Feature package. This prompt appears inseveral attendant mode operations. Pressing it places the co

Reference ♦ 69Must CANCEL before dialingPress Cancel on the console keypad, and the try dialing again.Must Press Retrieve Key then 1 - 6 or * to Retri

70 ♦ ReferenceSeizedConfirmation message when you access a trunk.Select Paging ZoneEnter the number of the zone which you wish to access bythe Pager.S

Reference ♦ 71Unable to Setup or Add to ConferenceEither:• there is a restriction in your COS/COR preventing you fromsetting up a conference;• you h

72 ♦ ReferenceTelephone DirectoryName NumberTrunk NumbersUse this table to record the trunk numbers your system uses.Contact your communications depar

Index ♦ 73IndexAAbsent, Operator status, 39Access Codes, programming, 36Account Codes, 28Answer calls, 16Answer key, 16Answering priority, changing, 2

74 ♦ IndexGGuest roomFind rooms, 49Guest RoomCondition status, change, 50Display/change room information, 48Occupany status, change, 50Guest RoomsCall

Index ♦ 75Start console, 9Status area, 5Status Display, Trunk Group, 42System Messages, 66System Speed Call, 43System Speed Call List, 65TTelephone Di

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Getting Started