Mitel 5005 User's Guide download pdf (Page 17)

User Guide

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Note: A key must not have an existing feature assigned to it before it can be programmed.

Note: It is not possible to answer a call while programming a key. It is only possible to program a

key when in a free state or off hook (state dial tone). Pressing the Program Key in other states will

result in an error beep. The 5005 IP Phone will appear busy when programming a key.

Hold

To place a call on Hold:

• Press HOLD and replace the handset in the cradle.

To retrieve a call from Hold:

• Lift the handset.

• Press the LINE key to retrieve the call.

Note: A call placed on hold in this manner is held under the primary line assigned to the set.

Note: This form of hold is a ’System Hold’ as any other extension can pick up this held call if they

have a DSS/BLF key programmed for the initial holding extension.

Related Topics

Call Store

Exclusive Hold

Call Forward Variations

About Call Forward

Incoming internal and external calls presented at your extension can be forwarded in the following

ways:

• Call Forward All (CFA) - forwards all your calls to another extension or extension group without

first presenting the calls at your extension.

• Call Forward on No Answer or Busy (CFN/CFB) - forwards your calls to another extension or

extension group when you are busy on another call or away from your desk.

• Remote Call Forward - forwards all your incoming calls to an external destination; for example, a

cellular phone or your home number.

• Follow Me and Follow Me (I’m Here) - forwards your calls to another extension where you wish to

take your calls.

Each type of forwarding can be assigned to one of the programmable function keys and invoked by

pressing that key, or by dialing the appropriate feature access code.

Note: To cancel forwarding, dial the Cancel Call Forward feature access code, 617. For more

information on feature access codes, consult your System Administrator.

You can also forward your calls to voicemail, if available. Contact your System Administrator for the

extension number of the voicemail system.

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Mitel 5005 User's Guide Page 17