Mitel 8500 User Manual

8500MITEL Telephone User Guide

ContentsPage vi Mitel® 8500 Telephone User Guide – Issue 14, June 2010Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsMitel® 8500 Telephone User Guide – Issue 14, June 2010 Page viiUsing Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® 8500 Telephone User Guide – Issue 14, June 2010Troubleshooting 47Contact Information. . . . . . . . . . . . . . . . . . . . .

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using the Mit

Getting StartedPage 2 Mitel® 8500 Telephone User Guide – Issue 14, June 2010About Your TelephoneYour telephone is equipped with a Message Indicator la

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 3Getting StartedFeature DescriptionsThe following sections describe default configurations

Getting StartedPage 4 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Feature ButtonsFeature buttons provide quick access to commonly used featu

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 5Getting StartedTelephone SignalsThe telephone has several audio and visual signals to ind

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 7Personalizing Your TelephonePersonalizing Your TelephoneThis chapter describes features y

Personalizing Your TelephonePage 8 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Changing the Ring ToneYou can select one of nine different ri

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 9Personalizing Your TelephoneUsing Programmable ButtonsFor quick access, you can assign fe

Personalizing Your TelephonePage 10 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Default Access CodesThe following are default system access

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 11Personalizing Your TelephoneAgent Help – Request 44 375Answer Ringing Call 15 351Automat

Personalizing Your TelephonePage 12 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Resetting Programmable ButtonsYou can reset programmed butto

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 13Personalizing Your TelephoneResetting the Telephone to the Default SettingsResetting the

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 15Answering and Placing CallsAnswering and Placing CallsThe following instructions describ

Answering and Placing CallsPage 16 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using Automatic Trunk AnswerYou can use Automatic Trunk Answe

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 17Answering and Placing CallsUsing Camp-onCamp-on keeps you connected to the called extens

Mitel® 8500 Telephone User Guide – Issue 14, June 20108500 Telephone Quick Reference GuideThis guide provides information for frequently used features

Answering and Placing CallsPage 18 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using Speed DialYou can use speed dial to quickly dial stored

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 19Answering and Placing CallsAssigning Speed-Dial Numbers to Programmable ButtonsYou can a

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 21Call FeaturesCall FeaturesThe following sections describe call-related features.Using Ha

Call FeaturesPage 22 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using MuteYou can use Mute to temporarily turn off your microphone, prevent

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 23Call FeaturesTransferring Calls to Other ExtensionsTo transfer a call to another extensi

Call FeaturesPage 24 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Forwarding CallsYou can use Manual Call Forwarding or System Forwarding to

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 25Call FeaturesUsing Dynamic Extension ExpressWhen you enable Dynamic Extension Express on

Call FeaturesPage 26 Mitel® 8500 Telephone User Guide – Issue 14, June 2010When you enable Dynamic Extension Express, your incoming calls are routed a

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 27Call FeaturesPlacing Conference CallsYou can place a conference call with up to three in

Mitel® 8500 Telephone User Guide – Issue 14, June 2010Answering CallsLift the handset, or press (Speaker) to answer a call while using a headset. Pl

Call FeaturesPage 28 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using Record-A-CallYou can use Record-A-Call to record an ongoing call as a

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 29Call FeaturesUsing Secondary Extension ButtonsYou can use programmable buttons as Second

Call FeaturesPage 30 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using Configuration AssistantIf Configuration Assistant is enabled for your

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 31Call FeaturesChanging the Dynamic Extension Express SettingsTo change the DDE settings u

Call FeaturesPage 32 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Changing the Manual Call Forwarding SettingsSee “Manual Call Forwarding” on

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 33Call FeaturesUsing Remote ProgrammingIf the Configuration Assistant feature is enabled f

Call FeaturesPage 34 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Changing the DND SettingsSee “Using Do-Not-Disturb” on page 39 for more inf

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 35Call FeaturesChanging Your Station PasswordYou can use Remote Programming to change the

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 37MessagesMessagesThe following sections describe how to use system messaging features, in

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information neces

MessagesPage 38 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Canceling Messages Left at Other ExtensionsYou can cancel messages left at other

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 39MessagesUsing Do-Not-DisturbYou can use Do-Not-Disturb (DND) to stop calls and pages to

MessagesPage 40 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using Reminder MessagesYou can use Reminder messages to alert you at a selected

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 41MessagesPaging Other System UsersYou can place page announcements through phone speakers

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 43Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) who share a co

Hunt GroupsPage 44 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 45Hunt GroupsHunt Group Supervisor FeaturesThe following features can be used by hunt grou

Hunt GroupsPage 46 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Using Barge-InWhile monitoring a hunt group call, you can use Barge-In to joi

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 47TroubleshootingTroubleshootingThe following sections can help you solve problems that yo

Page ii Mitel® 8500 Telephone User Guide – Issue 14, June 2010Important Safety Instructions and PrecautionsRemember the following safety guidelines wh

TroubleshootingPage 48 Mitel® 8500 Telephone User Guide – Issue 14, June 2010I cannot program a Station Speed Dial number to the button I want.Before

IndexMitel® 8500 Telephone User Guide – Issue 14, June 2010 Page 49AAbout Your Telephone 2Accepting or Rejecting Agent Help Calls 45Accessing Config

IndexPage 50 Mitel® 8500 Telephone User Guide – Issue 14, June 2010DDefaultaccess codes 10feature codes 10settings, returning the telephone to 13sy

IndexMitel® 8500 Telephone User Guide – Issue 14, June 2010P Page 51MManual Call Forwarding 24Manual Call Forwarding Settingschanging 32, 34Members

IndexPage 52 Mitel® 8500 Telephone User Guide – Issue 14, June 2010Speed Dial 18entries to programmable buttons, assigning 19entries, deleting 18st

Part No. 550.8114Issue 14, June 2010A661/9225A

Mitel® 8500 Telephone User Guide – Issue 14, June 2010 Page iiiSoftware CompatibilityDepending upon which software version your telephone system is us

Page iv Mitel® 8500 Telephone User Guide – Issue 14, June 2010Notice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-00

ContentsMitel® 8500 Telephone User Guide – Issue 14, June 2010 Page vContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . . . .