Mitel Inter-Tel User's Guide Page 1

Model 8520MITEL Endpoint User Guide

ContentsPage vi Mitel® Model 8520 User Guide – Issue 12, October 2008 Answering and Placing Calls 17Answering Calls. . . . . . . . . . . . . . . . . .

ContentsMitel® Model 8520 User Guide – Issue 12, October 2008 Page vii Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® Model 8520 User Guide – Issue 12, October 2008 Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . .

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using the Mod

Getting StartedPage 2 Mitel® Model 8520 User Guide – Issue 12, October 2008 About Your EndpointYour endpoint is equipped with a two-line display, a he

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 3Getting StartedFeature DescriptionsThe following sections describe default configurations

Getting StartedPage 4 Mitel® Model 8520 User Guide – Issue 12, October 2008 Message Indicator LampThe Message Indicator lamp flashes or stays lit to i

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to commonly used featu

Getting StartedPage 6 Mitel® Model 8520 User Guide – Issue 12, October 2008 Endpoint SignalsThe endpoint has several audio and visual signals to indic

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 7Getting StartedHeadset InstructionsWhen using a headset, press (Speaker) to connect to

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 9Personalizing Your Endpoint Personalizing Your EndpointThis chapter describes features yo

Personalizing Your EndpointPage 10 Mitel® Model 8520 User Guide – Issue 12, October 2008 Adjusting the Display ContrastYou can adjust the display Cont

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 11Personalizing Your EndpointAssigning Features to Programmable ButtonsFor quick access, y

Personalizing Your EndpointPage 12 Mitel® Model 8520 User Guide – Issue 12, October 2008 Default Feature CodesThe following table lists default featur

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 13Personalizing Your EndpointGroup Listen 32 312Handsfree – On and Off 27 319Headset – Off

Personalizing Your EndpointPage 14 Mitel® Model 8520 User Guide – Issue 12, October 2008 Programming DSS/BLF ButtonsYou can use programmable buttons a

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 15Personalizing Your EndpointResetting Programmable ButtonsYou can reset programmed button

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 17Answering and Placing CallsAnswering and Placing CallsThe following instructions des

Mitel® Model 8520 User Guide – Issue 12, October 2008Model 8520 Endpoint Quick Reference GuideThis guide provides information for frequently used feat

Answering and Placing CallsPage 18 Mitel® Model 8520 User Guide – Issue 12, October 2008 Redirecting CallsYou can redirect incoming calls to other ext

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 19Answering and Placing CallsRequesting a Callback (Queuing the Endpoint)When you requ

Answering and Placing CallsPage 20 Mitel® Model 8520 User Guide – Issue 12, October 2008 Placing External CallsThe following sections describe feature

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 21Answering and Placing CallsUsing Speed DialYou can use speed dial to quickly dial st

Answering and Placing CallsPage 22 Mitel® Model 8520 User Guide – Issue 12, October 2008 Using the Dialpad Buttons to Enter CharactersYou can use the

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 23Answering and Placing CallsDialing Station Speed-Dial NumbersTo dial a Station Speed

Answering and Placing CallsPage 24 Mitel® Model 8520 User Guide – Issue 12, October 2008 Using the DirectoryYou can use the Directory to find internal

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 25Answering and Placing CallsTo search for a directory name or feature:1. Dial 307, an

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 27Call FeaturesCall FeaturesThe following sections describe call-related features.Using Ha

Mitel® Model 8520 User Guide – Issue 12, October 2008Answering CallsLift the handset, or press (Speaker) to answer a call while using a headset or t

Call FeaturesPage 28 Mitel® Model 8520 User Guide – Issue 12, October 2008 Using Ring Intercom AlwaysIf another extension has Handsfree Mode enabled f

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 29Call FeaturesTransferring CallsYou can transfer calls to other extensions or external nu

Call FeaturesPage 30 Mitel® Model 8520 User Guide – Issue 12, October 2008 Viewing Caller ID InformationIf you are currently connected to an external

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 31Call FeaturesPlacing Conference CallsYou can place a conference call with up to three in

Call FeaturesPage 32 Mitel® Model 8520 User Guide – Issue 12, October 2008 Ending a Conference and Placing all Parties on HoldYou can end a conference

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 33Call FeaturesUsing Call LogsCall Logs are records of your most recent missed, received,

Call FeaturesPage 34 Mitel® Model 8520 User Guide – Issue 12, October 2008 Remote ProgrammingYou can use Remote Programming to access the Do-Not-Distu

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 35Call FeaturesUsing Remote Programming to Change DND Settings See “Using Do-Not-Disturb”

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 37MessagesMessagesThe following sections describe how to use system messaging features, inc

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information neces

MessagesPage 38 Mitel® Model 8520 User Guide – Issue 12, October 2008 Viewing and Responding to MessagesWhen you have new messages, the MSG button and

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 39MessagesUsing Do-Not-DisturbYou can use Do-Not-Disturb (DND) to stop calls and pages to y

MessagesPage 40 Mitel® Model 8520 User Guide – Issue 12, October 2008 Using Reminder MessagesYou can use Reminder messages to alert you at a selected

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 41MessagesPaging Other System UsersYou can place page announcements through endpoint speake

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 43Hunt GroupsHunt GroupsThis chapter describes what Hunt Groups are and how to use them.UC

Hunt GroupsPage 44 Mitel® Model 8520 User Guide – Issue 12, October 2008 Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 45Hunt GroupsDiverting Hunt Group CallsYou can temporarily divert hunt group calls, preven

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page 47TroubleshootingTroubleshootingThe following sections can help you solve problems that you

Page ii Mitel® Model 8520 User Guide – Issue 12, October 2008 Important Safety Instructions and PrecautionsRemember the following safety guidelines wh

TroubleshootingPage 48 Mitel® Model 8520 User Guide – Issue 12, October 2008 Troubleshooting TipsThe following table includes troubleshooting tips for

IndexMitel® Model 8520 User Guide – Issue 12, October 2008 Page 49AAbbreviations 3Account codes, using 25Agent Helpaccepting or rejecting 45request

IndexPage 50 Mitel® Model 8520 User Guide – Issue 12, October 2008EEndpointblank display 1changing volume levels 9comfort and safety 6default setti

IndexMitel® Model 8520 User Guide – Issue 12, October 2008 Page 51NNumbers, redialing external 20OOff-hook 6On-hook 6Outgoing Call access code 20P

IndexPage 52 Mitel® Model 8520 User Guide – Issue 12, October 2008VVoice messagesdeleting 38leaving 37listening to 38Volume levels 9WWaiting calls

Part No. 550.8112Issue 12, October 2008AYYY/YYYYA

Mitel® Model 8520 User Guide – Issue 12, October 2008 Page iiiEndpoint UsageThis equipment is not for connection to the telephone network or public c

Page iv Mitel® Model 8520 User Guide – Issue 12, October 2008 Notice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-00

ContentsMitel® Model 8520 User Guide – Issue 12, October 2008 Page v ContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . . . .