Mitel 3300 IP 5312 IP User's Guide

MITEL Communications Director 5360 IP Phone User Guide 5312 IP and 5324 IP Phones User Guide CCC Technologies, Inc. 700 Nicholas Blvd., Ste

- 2 - The 5360 IP Phone

5360 IP Phone – User Guide - 3 - Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution touch screen that assists you i

- 4 - Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message

5360 IP Phone – User Guide - 5 - HTML Applications Your 5360 IP Phone may have HTML Applications available for your customized use. The HTML Desktop T

- 6 - USING YOUR DEFAULT PHONE WINDOW The 5360 IP Phone default phone window and Gadget Sidebar are shown and described below. The Phone window prov

5360 IP Phone – User Guide - 7 - 5360 IP Phone Default Window Feature Function 1) Status Bar Displays time, date, and icons indicating feature states

- 8 - Gadget Sidebar on the 5360 IP Phone The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 IP Phone’s display. The Gadg

5360 IP Phone – User Guide - 9 - USING APPLICATIONS ON THE 5360 IP PHONE Your 5360 IP Phone provides applications that simplify the use of your phone.

- 10 - Applications/Icons Function Settings Use the Settings application to display and quickly change your phone’s current communications setting

5360 IP Phone – User Guide - 11 - CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invo

GENERAL NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries

- 12 - Specify Language To specify the language in which prompts and applications display: 1. Press Settings. 2. Press Languages. The phone displa

5360 IP Phone – User Guide - 13 - Adjust Display Brightness To adjust the display brightness use the Settings application: 1. Press Settings. 2. Pr

- 14 - Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using t

5360 IP Phone – User Guide - 15 - Note: You can use the UC Express for easy PC-based programming of the labels on your phone. For more information on

- 16 - Cleaning Your 5360 IP Phone You can wipe clean the touch screen of your 5360 IP Phone without causing touch-sensitive controls to be activated

5360 IP Phone – User Guide - 17 - Status Line The Text Entry window’s Status Line displays either a text string or the time and date and this depends

- 18 - The Clear ( ) key removes all characters from the Input Field. The Delete Digit ( ) key deletes a character to the right of the cursor in the

5360 IP Phone – User Guide - 19 - Numeric Keyboard The numeric keyboard interface is used when the Input Field requires phone numbers or other numeric

- 20 - Setting Up Your Contact List Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name t

5360 IP Phone – User Guide - 21 - VISUAL VOICE MAIL Use the Visual Voice Mail application to manage and listen to voice mail messages. Set Up your

5360 IP Phone – User Guide - iii - ABOUT YOUR PHONE ... 1 El

- 22 - Log Into Your Mailbox From Your Own Extension To login to your mailbox from your extension: 1. Open the Voice mail application. Note: The m

5360 IP Phone – User Guide - 23 - Log Out Of Your Mailbox To logout of your mailbox: Press Logout. This closes the Voice Mail application. Note: Aft

- 24 - The Voice Mail Application Main Window The Voice Mail application main window contains a reverse chronological list of the voice messages in y

5360 IP Phone – User Guide - 25 - The Message Details Window In this window, you can save (Keep), play, or delete (Discard) the message. You can sen

- 26 - Play a Voice Message 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Pl

5360 IP Phone – User Guide - 27 - Pressing Dial will display the Phone application if open on Made calls is enabled in the Call Notification preferenc

- 28 - Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded. To forwar

5360 IP Phone – User Guide - 29 - Using the Call History Application Use the Call History application to display logs of your most recent 50 calls. A

- 30 - 5. Do one of the following: If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to modify the number. If an

5360 IP Phone – User Guide - 31 - Call Forwarding Use Call Forwarding to redirect incoming calls to an alternate number when your phone is busy

5360 IP Phone – User Guide - iv - Enable PC Connectivity ...

- 32 - PROGRAMMING CALL FORWARDING DEFAULTS You can create default Call Forward settings that identify where to send your incoming calls if Call Forw

5360 IP Phone – User Guide - 33 - PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to

- 34 - Feature Default Label Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Ca

5360 IP Phone – User Guide - 35 - Applications available for programming on programmable keys Application Default Label People People Voicemail Voi

- 36 - To program a Phone Application: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. 4. If Features are

5360 IP Phone – User Guide - 37 - Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it. To clea

- 38 - MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dial a number from the People application. Press the

5360 IP Phone – User Guide - 39 - If the system option ―Phonebook Lookup – Default to User Location‖ is enabled for your phone, the search is limite

- 40 - Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To

5360 IP Phone – User Guide - 41 - To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer f

5360 IP Phone – User Guide - v - PROGRAMING FEATURES ON YOUR KEYS ... 33 Tips on Programming Featu

- 42 - CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on t

5360 IP Phone – User Guide - 43 - Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of

- 44 - Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flas

5360 IP Phone – User Guide - 45 - USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for

- 46 - Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate featu

5360 IP Phone – User Guide - 47 - To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the

- 48 - Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. D

5360 IP Phone – User Guide - 49 - To retrieve a parked call: 1. Do one of the following: Dial the appropriate feature access code. Press the Call

- 50 - Direct Paging Direct Paging allows you to page a party through their handsfree speaker. If the paged party has Off-Hook Voice Announce enabled

5360 IP Phone – User Guide - 51 - To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone is i

5360 IP Phone – User Guide - vi - Call Forward - Remote (I'm Here) ...

- 52 - Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off o

5360 IP Phone – User Guide - 53 - Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension wh

- 54 - Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service avail

5360 IP Phone – User Guide - 55 - Float Keys Float keys are used to display unanswered ringing lines on designated keys where the ringing lines would

- 56 - Programming Float Keys You program the keys to appear on Float Keys using the Settings application on the 5360 phone. Float Keys act essential

5360 IP Phone – User Guide - 57 - Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which wi

- 58 - Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many

5360 IP Phone – User Guide - 59 - Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves

- 60 - To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presence feature key

5360 IP Phone – User Guide - 61 - Headset Operation Note: For information about the Cordless Headset, see USING YOUR PHONE WITH THE CORDLESS MODULE AN

5360 IP Phone – User Guide - vii - Night Answer ...

- 62 - Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phon

5360 IP Phone – User Guide - 63 - Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone tha

- 64 - Make Busy You can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your phone number when Make Busy

5360 IP Phone – User Guide - 65 - Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: Press (MESSAGE) or press t

- 66 - 6. To change or clear your password, do one of the following: To change your password, enter your new password and press the Enter softkey.

5360 IP Phone – User Guide - 67 - Night Answer The Night Answer feature allows you to route calls to an attendant or message at night. To enable Night

- 68 - Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk

5360 IP Phone – User Guide - 69 - User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP us

- 70 - Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the

5360 IP Phone – User Guide - 71 - Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until &qu

5360 IP Phone – User Guide - viii - USING THE CORDLESS HANDSET ... 82 Elements of t

- 72 - Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to ha

5360 IP Phone – User Guide - 73 - For the 5360, when a user presses a programmable key which is in the alternate speed dial number state: The progra

- 74 - USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing . You use the Conference Contro

5360 IP Phone – User Guide - 75 - Exit the Conference Controller To exit the conference controller Press Close. Mute the Conference Unit To mute the

- 76 - USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive

5360 IP Phone – User Guide - 77 - To answer a waiting analog call or return to the original analog call: 1. Do one of the following: Press and rele

- 78 - USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES The cordless handset and cordless headset provide users with the capability to mov

5360 IP Phone – User Guide - 79 - Figure 2: Rear View of 5360 IP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless

- 80 - Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5360 IP Phone: Corde

5360 IP Phone – User Guide - 81 - indicating that the accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow

5360 IP Phone – User Guide - 1 - ABOUT YOUR PHONE The 5360 IP Phone is a high-end color phone with a touch display that delivers graphically rich appl

- 82 - USING THE CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Rep

5360 IP Phone – User Guide - 83 - Note: The IP Phone deactivates the cordless handset when a corded handset is plugged in. Answer a Call Do one of the

- 84 - Alerting Tones and LEDs The cordless accessories provide the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-

5360 IP Phone – User Guide - 85 - USING THE CORDLESS HEADSET The cordless headset offers the same capability as the cordless handset to make and answe

- 86 - Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2. Make the call using t

5360 IP Phone – User Guide - 87 - Cordless Headset LEDs There are two LEDs associated with the cordless headset: A blue LED on the headset indicates

- 88 - Viewing Cordless Module Information You can use the Cordless Module Application to view protocol, firmware, and hardware information about the