Mitel 4125 manuals

Mitel 4125 User's Guide (16 pages)

Brand: Mitel | Category: Telephones | Size: 0.03 MB |

English

Table of contents

ACD TELEMARKETER® Agent Guide

1

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2

Contents

3

Introduction

4

Logging In and Out

5

Answering Calls

6

Using a Headset

7

After Work Timer

10

Make Busy

11

Queue Status

12

Status Indicators

14

Additional Features

15

Mitel 4125 User's Guide (38 pages)

Brand: Mitel | Category: Telephones | Size: 0.06 MB |

English

Table of contents

ACD TELEMARKETER®

1

All rights reserved

2

Contents

3

Getting Started

5

Introduction

6

Using a Headset

7

Logging In / Out

10

Queue Status

11

Queue Status at a Glance

12

Displaying Reports

14

Which report at which key?

15

Scrolling Through Reports

16

About the SHIFT Key

17

Need a reminder?

18

AGENT STATUS

19

About Agent Status Keys

20

Agent Status at a Glance

21

Displaying an Agent’s Status

22

About the Shift Key

24

AGENT MONITORING

27

About Agent Monitoring

28

A few conditions:

29

To monitor an agent:

29

Agent Help

30

REPORTS AND INDICATORS

31

Queue Status Reports

32

Agent Status Reports

33

Status Indicators

34

ADDITIONAL FEATURES

35

Some Additional Features

36

Making a directed page:

37

Mitel 4125 User's Guide (32 pages)

Brand: Mitel | Category: Telephones | Size: 0.16 MB |

English

Table of contents

User Guide

1

Contents

3

ABOUT YOUR PHONE

5

Protect your hearing

6

Adjusting the viewing angle

6

Changing Handsets

7

CUSTOMIZING YOUR PHONE

8

Feature Keys

9

Language Change

9

MAKING AND ANSWERING CALLS

10

Redial - Saved Number

11

Speed Call Keys

12

Speed Call - Personal

13

Handsfree Operation

14

CALL HANDLING

15

Transfer

16

Conference

16

Conference Split

16

Add Held

17

Call Forward

18

Call Forward - I Am Here

19

Call Forward - End Chaining

19

Call Forward - Forced

20

Call Forward - Override

20

Messaging - Advisory

20

Messaging - Callback

21

USING ADVANCED FEATURES

22

Callback

23

Call Park

23

Call Pickup

23

Do Not Disturb

24

Override

24

Direct Paging

25

Reminder

26

Headset Operation

26

Trunk Flash

28

USING MLPP

29

To answer a precedence call:

30

To respond to preemption:

30

FEATURE ACCESS CODES

31

Mitel 4125 User Manual (2 pages)

Brand: Mitel | Category: Telephones | Size: 0.10 MB |

English

Table of contents

ACD Agent Quick Reference

1

Mitel 4125 User Manual (14 pages)

Brand: Mitel | Category: Telephones | Size: 0.04 MB |

English

Table of contents

All rights reserved

2

Introduction

4

Accessing Your Mailbox

5

Setting Up Your Mailbox

6

Playing Messages

7

While Listening to a Message…

8

Making Messages

9

User Options

12

Distribution Lists

13

Call Schedule Options

13

Fax Delivery Options

14

Mitel 4125 User Manual (41 pages)

Brand: Mitel | Category: Telephones | Size: 0.11 MB |

English

Table of contents

Supervisor Guide for the

1

Superset™ 4025/4125

1

Contents

3

Personal Keys

7

Line Status Indicators

8

Feature Keys

8

Main Display

8

The SuperKey and Softkeys

9

Function Keys

9

Feature Access Codes

10

Features Not Available

10

ACD 2000 AGENT FEATURES

11

CAPABILITIES

11

What are Agent Groups?

12

Logging In

14

When You Are Ready to Log In

15

Logging Out

17

Answering Calls

18

Using the Auto Answer Feature

19

Using a Headset

20

Taking a Break from Calls

24

(Make Busy Feature)

24

Getting Help

25

Canceling Help

26

Queue Threshold Alert

27

Queue Status

28

ACD TELEMARKETER 2000

29

SUPERVISOR FEATURES AND

29

Benefits of Silent Monitoring

32

Conferencing

35

Responding to Help

36

System Reporting Capabilities

38

Personal Directory

40

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