Mitel 4125 User's Guide download pdf (Page 22)

Displaying an Agent’s Status

The AGENT STATUS key allows you to display an agent’s current status. To

display information about an Agent's status:

1. Press an AGENT STATUS key.

The agent’s status appears in the display. An agent can be in any one of

the following states:

LOG OUT - agent is logged out

WAITING - agent is waiting for an ACD call

ACD CALL - agent is on an ACD call.

ACD WORK - agent is completing work from an ACD call (work timer)

NON ACD - agent is on a non-ACD call

ACD HOLD - agent has an ACD call on hold

MAKE BUSY - agent’s set is in make busy state

2. Press NAME to display the agent’s identification number and name.

3. Press FWD or BACK to display the status of other agents in your

group.

4. Press SUPERKEY to exit.

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Mitel 4125 User's Guide Page 22