Mitel 8500 Instruction Manual

5000 MITELReference Manual

Limited WarrantyPage iv Mitel® 5000 Reference Manual – Issue 3.0, October 2008Limited WarrantyMitel warrants that its products will, if delivered to t

Chapter 4: Network FeaturesPrivate IP NetworkingPage 4-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Resource AllocationSystem resources for

Chapter 4: Network FeaturesPrivate IP NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-5• Multiple Ring-In Calls: The system re

Chapter 4: Network FeaturesPrivate IP NetworkingPage 4-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Resource ReservationThe Resource Reserv

Chapter 4: Network FeaturesPrivate IP NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-7Background MusicWhen an IP endpoint use

Chapter 4: Network FeaturesPrivate IP NetworkingPage 4-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Emergency/911Mitel recommends that the

Chapter 4: Network FeaturesPrivate IP NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-9Simple Hunt Groups All IP endpoint hunt

Chapter 4: Network FeaturesPrivate IP NetworkingPage 4-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Data ConnectionsThe following data con

Chapter 4: Network FeaturesPrivate IP NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-11IP Connections and IP Connection Group

Chapter 4: Network FeaturesPrivate IP NetworkingPage 4-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008DiagnosticsThe IP Networking applicati

Chapter 4: Network FeaturesPrivate IP NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-13Automatic NAT DetectionAutomatic Netwo

Limited WarrantyMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page v..NOTICEThe above express limited warranty is in lieu of all other warran

Chapter 4: Network FeaturesPrivate IP NetworkingPage 4-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Figure 4-1 shows the configurations of

Chapter 4: Network FeaturesP2P AudioMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-15P2P AudioThis section describes Peer-to-Peer (P2P)

Chapter 4: Network FeaturesNTP SupportPage 4-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008P2P Network GroupsNetwork Groups define the IP d

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-1Chapter 5: Trunks and Trunk FeaturesTrunks and Trunk FeaturesChapter 5: Trunk s and Tru

Chapter 5: Trunks and Trunk FeaturesPage 5-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Toll Restriction . . . . . . . . . . . . . . . .

Chapter 5: Trunks and Trunk FeaturesIntroductionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-3IntroductionThis section provides infor

Chapter 5: Trunks and Trunk FeaturesVariable T1 Span CharacteristicsPage 5-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Variable T1 Span Ch

Chapter 5: Trunks and Trunk FeaturesVariable T1 Span CharacteristicsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-5• Operator System A

Chapter 5: Trunks and Trunk FeaturesTrunk Access CodesPage 5-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Trunk Access CodesUse the followi

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-7Answer Feature CodeFor calls that are

Secure Socket LayerPage vi Mitel® 5000 Reference Manual – Issue 3.0, October 2008Secure Socket LayerCopyright (C) 1995-1998 Eric Young (eay@cryptsoft.

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesPage 5-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Endpoint DisplaysWhether call informa

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-9Display Line 2The following criteria

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesPage 5-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Day and Night ModesSeparate lists ex

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-11Using DISATo use DISA:From a DTMF te

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesPage 5-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Emergency CallsThe Mitel 5000 allows

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-13If everything is denied due to Emerg

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesPage 5-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Emergency Outgoing Access ListsThe s

Chapter 5: Trunks and Trunk FeaturesTrunk FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-15IP Devices and Local Loop SupportThe

Chapter 5: Trunks and Trunk FeaturesTrunk ManagementPage 5-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Trunk ManagementThis section descr

Chapter 5: Trunks and Trunk FeaturesTrunk ManagementMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-17Nodes and Node Trunk GroupsNode tr

Network Security StatementMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page viiNetwork Security StatementAlthough no telecommunications syst

Chapter 5: Trunks and Trunk FeaturesISDN PRI Two B-Channel TransferPage 5-18 Mitel® 5000 Reference Manual – Issue 3.0, October 2008ISDN PRI Two B-Chan

Chapter 5: Trunks and Trunk FeaturesISDN PRI Two B-Channel TransferMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-19• “Multiple Node, M

Chapter 5: Trunks and Trunk FeaturesISDN PRI Two B-Channel TransferPage 5-20 Mitel® 5000 Reference Manual – Issue 3.0, October 20084. The Mitel 5000

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-22 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-24 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-26 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-28 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-30 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-32 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Pag

Chapter 5: Trunks and Trunk FeaturesOutgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 5-34 Mitel® 5000 Reference Manual – Issue 3.0, Octobe

Chapter 5: Trunks and Trunk FeaturesTrunk Camp On and Busy Trunk Queue CallbackMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-35Trunk C

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIPage 5-36 Mitel® 5000 Reference Manual – Issue 3.0, October 2008T1/E1 Spans and PRIThis section

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-37Fractional T1 (FT1), which uses

ContentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page ixContentsTables xxiFigures xxvChapter 1: New Features 1-1Introduction . . . .

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIPage 5-38 Mitel® 5000 Reference Manual – Issue 3.0, October 2008DID/DDI TrunksDirect Inward Dia

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-39The DID/E&M Receive Busy In

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIPage 5-40 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Primary Rate B-ChannelThe Mitel

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-41Trunk Group PRI Call By Call Fe

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIPage 5-42 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Overlap Sending and ReceivingWi

Chapter 5: Trunks and Trunk FeaturesT1/E1 Spans and PRIMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 5-43The following programming is re

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-1Chapter 6: End User FeaturesEnd User FeaturesChapter 6: End User FeaturesIntroduction .

Chapter 6: End User FeaturesPage 6-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Forwarding – Call Forwarding . . . . . . . . . . . . . . .

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-3Chapter 6: End User FeaturesUCD and ACD Hunt Group Features . . . . . . . . . . . . .

ContentsPage x Mitel® 5000 Reference Manual – Issue 3.0, October 2008UPS Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-4Chapter 6: End User FeaturesOutside Calls . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesIntroductionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-5IntroductionThis chapter describes Mitel 5000 f

Chapter 6: End User FeaturesAccount CodesPage 6-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Account CodesAccount codes are 3- to 12-digit

Chapter 6: End User FeaturesAutomatic Call AccessMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-7Automatic Call AccessThis feature allo

Chapter 6: End User FeaturesCall LoggingPage 6-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Call Logging The Call Logging feature lists the

Chapter 6: End User FeaturesCall LoggingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-9Call Logging Displays on a Six-Line Display End

Chapter 6: End User FeaturesCall LoggingPage 6-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Missed CallsThe Missed Calls feature is suppor

Chapter 6: End User FeaturesCall LoggingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-11Call Logging Displays on a Two-Line Display En

Chapter 6: End User FeaturesCall ScreeningPage 6-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Call ScreeningCalls transferred from the Aut

Chapter 6: End User FeaturesCall WaitingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-13Call WaitingWhile an endpoint is in use, incom

ContentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xiRecord Keeping and Maintenance Features . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesConference CallsPage 6-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Conference CallsEndpoint users can establi

Chapter 6: End User FeaturesDefault EndpointMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-15Default EndpointAn endpoint user can enter

Chapter 6: End User FeaturesDirectory of Intercom, Speed Dial, and Feature CodesPage 6-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Direct

Chapter 6: End User FeaturesDo-Not-DisturbMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-17Do-Not-DisturbPlacing an endpoint in Do-Not-

Chapter 6: End User FeaturesDo-Not-DisturbPage 6-18 Mitel® 5000 Reference Manual – Issue 3.0, October 2008DND on a NetworkDND works as follows in a ne

Chapter 6: End User FeaturesForwarding – Call ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-19Forwarding – Call ForwardingWi

Chapter 6: End User FeaturesForwarding – Call ForwardingPage 6-20 Mitel® 5000 Reference Manual – Issue 3.0, October 2008FWD Button and Menu ButtonsSom

Chapter 6: End User FeaturesForwarding – Call ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-21Forward to the Message CenterE

Chapter 6: End User FeaturesForwarding – System ForwardingPage 6-22 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Forwarding – System Forwardi

Chapter 6: End User FeaturesForwarding – System ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-23For an example, see the diag

ContentsPage xii Mitel® 5000 Reference Manual – Issue 3.0, October 2008Trunk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesForwarding – System ForwardingPage 6-24 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Individual Endpoint Forwardi

Chapter 6: End User FeaturesForwarding – System ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-25Manual Call Forwarding and S

Chapter 6: End User FeaturesForwarding – System ForwardingPage 6-26 Mitel® 5000 Reference Manual – Issue 3.0, October 2008If an endpoint forwarding po

Chapter 6: End User FeaturesForwarding – System ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-27System Forward Enable/Disabl

Chapter 6: End User FeaturesGroup ListenPage 6-28 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Group ListenThe Group Listen feature allows a

Chapter 6: End User FeaturesHookflash [Recall]Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-29Hookflash [Recall]A timed hookflash [rec

Chapter 6: End User FeaturesHunt GroupsPage 6-30 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Hunt Group Call DistributionWhen an intercom or

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-31Hunt Group Call ProcessingHunt group endpoints

Chapter 6: End User FeaturesHunt GroupsPage 6-32 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Hunt group programming affects the Call Forward

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-33Hunt Group TimersTable 6-4 summarizes timers th

ContentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xiiiAutomatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesHunt GroupsPage 6-34 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Hunt Group Remove/Replace and Do-Not-DisturbHun

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-35ACD Hunt GroupsAutomatic Call Distribution (ACD

Chapter 6: End User FeaturesHunt GroupsPage 6-36 Mitel® 5000 Reference Manual – Issue 3.0, October 2008ACD Agent IDACD hunt group members are referred

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-37ACD Agent Wrap-Up TimerEach time an agent ends

Chapter 6: End User FeaturesHunt GroupsPage 6-38 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Remote ACD Hunt GroupsThe Remote Automatic Call

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-39Operational ChangesThe Station Monitor feature

Chapter 6: End User FeaturesHunt GroupsPage 6-40 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• During a database restore on a node containin

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-41UCD and ACD Hunt Group FeaturesThe following fe

Chapter 6: End User FeaturesHunt GroupsPage 6-42 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Overflow Stations: The Overflow timer is starte

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-43Agent HelpThe Agent Help feature allows an endp

ContentsPage xiv Mitel® 5000 Reference Manual – Issue 3.0, October 2008Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesHunt GroupsPage 6-44 Mitel® 5000 Reference Manual – Issue 3.0, October 2008To signal to the other parties that the Agent H

Chapter 6: End User FeaturesHunt GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-45Hunt Group Supervisors and Station MonitoringTh

Chapter 6: End User FeaturesHunt GroupsPage 6-46 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Group Call Pick-UpWhen the Group Call Pick-Up f

Chapter 6: End User FeaturesIntercom CallsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-47Intercom CallsThe intercom can be used to pl

Chapter 6: End User FeaturesIntercom CallsPage 6-48 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Receiving Intercom CallsIf the endpoint does

Chapter 6: End User FeaturesMessagesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-49MessagesIntercom callers may leave a message waiti

Chapter 6: End User FeaturesMicrophone MutePage 6-50 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Alternate Message SourceThe Alternate Messa

Chapter 6: End User FeaturesIntelligent Directory SearchMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-51Intelligent Directory SearchWi

Chapter 6: End User FeaturesIntelligent Directory SearchPage 6-52 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Finding an Entry in the IC Dir

Chapter 6: End User FeaturesIntelligent Directory SearchMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-53Finding Listings in the Outsid

ContentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xvRecord-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesMultilingual CapabilityPage 6-54 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Multilingual CapabilityThe Mitel 50

Chapter 6: End User FeaturesMultilingual CapabilityMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-55Secondary Language SelectionEach en

Chapter 6: End User FeaturesMultilingual CapabilityPage 6-56 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Multilingual Do-Not-Disturb and Rem

Chapter 6: End User FeaturesMultilingual CapabilityMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-57Multilingual Feature in Network Ope

Chapter 6: End User FeaturesMusic-On-Hold and Background MusicPage 6-58 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Music-On-Hold and Backgr

Chapter 6: End User FeaturesOff-Hook Voice Announce (OHVA)Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-59Off-Hook Voice Announce (OHV

Chapter 6: End User FeaturesOff-Hook Voice Announce (OHVA)Page 6-60 Mitel® 5000 Reference Manual – Issue 3.0, October 2008To place an OHVA call:1. Wh

Chapter 6: End User FeaturesOn-Hook MonitoringMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-61On-Hook MonitoringAn endpoint user with

Chapter 6: End User FeaturesOutside CallsPage 6-62 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Receiving Outside CallsWhat you hear when you

Chapter 6: End User FeaturesPagingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-63PagingThe Paging feature allows announcements to be

ContentsPage xvi Mitel® 5000 Reference Manual – Issue 3.0, October 2008Voice Processing System Networking . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: End User FeaturesRecord-A-CallPage 6-64 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Record-A-CallIf your system is programmed wit

Chapter 6: End User FeaturesRedialMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-65As with any other conference call, any inside party

Chapter 6: End User FeaturesRedirect CallPage 6-66 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Redirect CallThe Redirect Call feature allows

Chapter 6: End User FeaturesReminder MessagesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-67Reminder Messages Reminder messages are s

Chapter 6: End User FeaturesRemote ProgrammingPage 6-68 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Remote ProgrammingThe Remote Programming

Chapter 6: End User FeaturesSpeed DialMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-69Speed DialThe system provides the following Spee

Chapter 6: End User FeaturesSpeed DialPage 6-70 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Station Speed DialAn endpoint user can program u

Chapter 6: End User FeaturesTransfer – Call TransferMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-71Transfer – Call TransferThe follow

Chapter 6: End User FeaturesTransfer – Call TransferPage 6-72 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Transfer TimersThe following five

Chapter 6: End User FeaturesTransfer – Call TransferMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 6-73Transfer to RingTransfer to Ring t

ContentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xviiChapter 8: Diagnostics Features 8-1Introduction . . . . . . . . . . . . . .

Chapter 6: End User FeaturesUser-Programmable Feature ButtonsPage 6-74 Mitel® 5000 Reference Manual – Issue 3.0, October 2008User-Programmable Feature

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-1Chapter 7: Voice Processing FeaturesVoice Processing FeaturesChapter 7: Voice Proc essi

Chapter 7: Voice Processing FeaturesPage 7-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Scheduled Time-Based Application Router (STAR) . .

Chapter 7: Voice Processing FeaturesIntroductionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-3IntroductionMitel voice mail is an inte

Chapter 7: Voice Processing FeaturesIntroductionPage 7-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Supporting DocumentationBecause various

Chapter 7: Voice Processing FeaturesBVM Voice Processing SystemMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-5BVM Voice Processing Sys

Chapter 7: Voice Processing FeaturesBVM Voice Processing SystemPage 7-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008BVM Port Licensing and I

Chapter 7: Voice Processing FeaturesBVM Voice Processing SystemMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-7BVM Voice Message Storag

Chapter 7: Voice Processing FeaturesBVM Voice Processing SystemPage 7-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008BVM on the Mitel CS-5600

Chapter 7: Voice Processing FeaturesInteraction Between SystemsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-9Interaction Between Syst

ContentsPage xviii Mitel® 5000 Reference Manual – Issue 3.0, October 2008VoIP DSP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 7: Voice Processing FeaturesVoice Processing System NetworkingPage 7-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Voice Processing

Chapter 7: Voice Processing FeaturesVoice Processing System NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-11VPIM NetworkingR

Chapter 7: Voice Processing FeaturesVoice Processing System NetworkingPage 7-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Network Operatio

Chapter 7: Voice Processing FeaturesTime Slot GroupsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-13Time Slot Groups BVM and EM system

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Voice Processing Appl

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-15Automated AttendantBV

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Use the directory:

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-17Automated Attendant R

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-18 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Call Routing Announce

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-19Figure 7-2. Sample CR

ContentsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xixEndpoint Physical Features . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-20 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Use the following gui

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-21CRA Custom Audiotex R

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-22 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Select Fax Document

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-23Digit Translation Nod

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-24 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Multilingual Capabili

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-25Multilingual Features

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-26 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Scheduled Time-Based

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-27There are two entries

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-28 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Voice Mail and Messag

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-29MailboxesBVM and EM s

Chapter 7: Voice Processing FeaturesVoice Processing ApplicationsPage 7-30 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• BVM Play-Only Mailb

Chapter 7: Voice Processing FeaturesGroup ListsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-31Extension IDs BVM and EM systems only.

Chapter 7: Voice Processing FeaturesTransfer MethodsPage 7-32 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Transfer MethodsBVM and EM systems

Chapter 7: Voice Processing FeaturesCascading Remote Message NotificationMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-33Cascading Rem

Chapter 7: Voice Processing FeaturesCascading Remote Message NotificationPage 7-34 Mitel® 5000 Reference Manual – Issue 3.0, October 2008All Messages,

Chapter 7: Voice Processing FeaturesCascading Remote Message NotificationMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-35Notification

Chapter 7: Voice Processing FeaturesCascading Remote Message NotificationPage 7-36 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Sample Notifi

Chapter 7: Voice Processing FeaturesCascading Remote Message NotificationMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-37After busines

Chapter 7: Voice Processing FeaturesDirectoriesPage 7-38 Mitel® 5000 Reference Manual – Issue 3.0, October 2008DirectoriesBVM and EM systems only. The

Chapter 7: Voice Processing FeaturesDirectoriesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-39Locating a NameThis section details the

TablesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xxiTablesTable 2-1 Time Slots for DEIs . . . . . . . . . . . . . . . . . . . . . .

Chapter 7: Voice Processing FeaturesDirectoriesPage 7-40 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Changing the First/Last Name SearchEach

Chapter 7: Voice Processing FeaturesMusic-On-Hold ParametersMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-41Music-On-Hold ParametersBV

Chapter 7: Voice Processing FeaturesUnified Messaging OSEPage 7-42 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Unified Messaging OSEEM syste

Chapter 7: Voice Processing FeaturesSIP Peer Voice Mail FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 7-43SIP Peer Voice Mail Fe

Chapter 7: Voice Processing FeaturesSIP Peer Voice Mail FeaturesPage 7-44 Mitel® 5000 Reference Manual – Issue 3.0, October 2008SIP View Diagnostics F

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-1Chapter 8: Diagnostic FeaturesDiagnostic FeaturesChapter 8: Diagnostics FeaturesIntrodu

Chapter 8: Diagnostic FeaturesPage 8-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Administrative Web Session . . . . . . . . . . . . . . .

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-3Chapter 8: Diagnostic FeaturesDigital Trunk Diagnostics . . . . . . . . . . . . . . . .

Chapter 8: Diagnostic FeaturesPage 8-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port – Channel Selection – Channel . . . . . . . . . . .

Chapter 8: Diagnostic FeaturesIntroductionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-5IntroductionSystem diagnostics are provided t

TablesPage xxii Mitel® 5000 Reference Manual – Issue 3.0, October 2008Table 7-4 Example Notification Cascade Entries. . . . . . . . . . . . . . . . .

Chapter 8: Diagnostic FeaturesAudio DiagnosticsPage 8-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Audio DiagnosticsThe Audio Diagnostics f

Chapter 8: Diagnostic FeaturesAudio DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-7Audio DirectionAfter selecting the audio

Chapter 8: Diagnostic FeaturesAudio DiagnosticsPage 8-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Using the Audio Diagnostics FeatureOnly

Chapter 8: Diagnostic FeaturesAudio DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-9If the Record-A-Call feature is enabled

Chapter 8: Diagnostic FeaturesDiagnostics Monitor SupportPage 8-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Diagnostics Monitor Support T

Chapter 8: Diagnostic FeaturesBusy Out ManagerMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-11Busy Out ManagerWhen troubleshooting, yo

Chapter 8: Diagnostic FeaturesLoop Loss Measurement TestPage 8-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Loop Loss Measurement TestThe

Chapter 8: Diagnostic FeaturesHybrid Balance Test for Analog Loop Start TrunksMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-13Hybrid B

Chapter 8: Diagnostic FeaturesSystem Error/Message PrintingPage 8-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008System Error/Message Printi

Chapter 8: Diagnostic FeaturesSystem Error/Message PrintingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-15• Messages may not be print

TablesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xxiiiTable 9-29 IP Endpoint Web Client Field Names—Trace Settings . . . . . . . . .

Chapter 8: Diagnostic FeaturesSystem Error/Message PrintingPage 8-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008History and Message Print Q

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-17Database Change LogThe Database Chang

Chapter 8: Diagnostic FeaturesDatabase Change LogPage 8-18 Mitel® 5000 Reference Manual – Issue 3.0, October 2008How to Read the Database Change LogTh

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-19Field ChangesThis section details the

Chapter 8: Diagnostic FeaturesDatabase Change LogPage 8-20 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Other ChangesThis section details oth

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-21• List Additions and Deletions and Dr

Chapter 8: Diagnostic FeaturesDatabase Change LogPage 8-22 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Copy and Paste:o The devices copied

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-23Tools MenuThis section details the To

Chapter 8: Diagnostic FeaturesDatabase Change LogPage 8-24 Mitel® 5000 Reference Manual – Issue 3.0, October 2008o Example of results from the T1/PRI

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-25• Backup Database Save:o “Begin Backu

Issue 3.0, October 2008Mitel 5000 Reference ManualPart Number580.8007

Chapter 8: Diagnostic FeaturesDatabase Change LogPage 8-26 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Default Database:o “Begin Default B

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-27• Export/Import Devices:o “Begin Expo

Chapter 8: Diagnostic FeaturesDatabase Change LogPage 8-28 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Upload Software License: o “Begin U

Chapter 8: Diagnostic FeaturesDatabase Change LogMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-29• Voice Processor Save or Restore:o “

Chapter 8: Diagnostic FeaturesAdministrative Web SessionPage 8-30 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Administrative Web Session The

Chapter 8: Diagnostic FeaturesAdministrative Web SessionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-31IP ResourcesThe Processor Modu

Chapter 8: Diagnostic FeaturesAdministrative Web SessionPage 8-32 Mitel® 5000 Reference Manual – Issue 3.0, October 2008UPS InformationThe UPS Informa

Chapter 8: Diagnostic FeaturesAdministrative Web SessionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-33Channel StatusIn the Status pa

Chapter 8: Diagnostic FeaturesAdministrative Web SessionPage 8-34 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Echo Canceller SettingsWhile v

Chapter 8: Diagnostic FeaturesAdministrative Web SessionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-35Session Information PageWhen y

FiguresMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xxvFiguresFigure 3-1 Station Level Caller ID Forwarding Flowchart . . . . . . . .

Chapter 8: Diagnostic FeaturesAdministrative Web SessionPage 8-36 Mitel® 5000 Reference Manual – Issue 3.0, October 2008System Health Report alm_daily

Chapter 8: Diagnostic FeaturesDiagnostics MonitorMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-37Diagnostics MonitorLocate the Diagnos

Chapter 8: Diagnostic FeaturesDiagnostics MonitorPage 8-38 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• File Menu: When there is no active

Chapter 8: Diagnostic FeaturesDiagnostics MonitorMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-39ISDN Diagnostics The ISDN Diagnostics

Chapter 8: Diagnostic FeaturesMessage PrintPage 8-40 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Message PrintMessage Print should always be

Chapter 8: Diagnostic FeaturesMessage PrintMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-41In addition to the messages, the following

Chapter 8: Diagnostic FeaturesStation Message Detail Recording (SMDR)Page 8-42 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Station Message D

Chapter 8: Diagnostic FeaturesVoIP DSP ManagerMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-43VoIP DSP ManagerThe VoIP DSP Manager dum

Chapter 8: Diagnostic FeaturesIP Device Resource ManagerPage 8-44 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IP Device Resource ManagerThe

Chapter 8: Diagnostic FeaturesAllocated VoIP DSPsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-45Allocated VoIP DSPsThe Allocated VoIP

FiguresPage xxvi Mitel® 5000 Reference Manual – Issue 3.0, October 2008Figure 8-23 D-Channel Diagnostics Screen for T1M-2 Module Diagnostics. . . .

Chapter 8: Diagnostic FeaturesAllocated VoIP DSPsPage 8-46 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Dump VoIP DSPThe VoIP DSP dump, shown

Chapter 8: Diagnostic FeaturesAllocated VoIP DSPsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-47IP Resource StatisticsThe IP Resource

Chapter 8: Diagnostic FeaturesUPS MonitoringPage 8-48 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IPDRM Resource Statistics Figure 8-6 shows

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-49Digital Trunk DiagnosticsDiagno

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-50 Mitel® 5000 Reference Manual – Issue 3.0, October 2008DMU Main ScreenThe DMU Main Men

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-51Module Selection ScreenSelectin

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-52 Mitel® 5000 Reference Manual – Issue 3.0, October 2008The screen displays the source

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-53Dual T1/E1/PRI Module (T1M-2) D

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-54 Mitel® 5000 Reference Manual – Issue 3.0, October 2008StatusThe following section des

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-55Channel Number rows count to th

FiguresMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page xxviiFigure 8-59 E&M Timer Information Screen for T1M Module Diagnostics . .

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-56 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Status – Sync StatusThe followi

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-57Busy OutThe following section d

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-58 Mitel® 5000 Reference Manual – Issue 3.0, October 2008The Busy Out screen for T1M-2 m

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-59Version InformationThe followin

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-60 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2]The following sect

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-61Port [1 or 2] – Layer 1The foll

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-62 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2] – Channel Selecti

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-63Port [1 or 2] – Channel Selecti

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-64 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2] – T1 PerformanceT

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-65Port [1 or 2] – Call Statistics

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-66 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2] – ISDN Diagnostic

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-67Port [1 or 2] – ISDN Diagnostic

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-68 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2] – ISDN Diagnostic

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-69Port [1 or 2] – ISDN Diagnostic

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-70 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2] – LoopbackThe fol

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-71Port [1 or 2] – Echo Canceller

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-72 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port [1 or 2] – Echo Canceller

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-73DSP Audio DiagnosticsThe follow

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-74 Mitel® 5000 Reference Manual – Issue 3.0, October 2008To obtain a DSP audio diagnosti

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-755. Select the bay identified i

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 1-1Chapter 1: New FeaturesNew FeaturesChapter 1: New FeaturesIntroduction . . . . . . . .

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-76 Mitel® 5000 Reference Manual – Issue 3.0, October 20089. Retrieve the capture. There

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-77To set up DSP Audio Diagnostics

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-78 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Clock FrequencyThe following se

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-79Timers – Timers SelectionThe fo

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-80 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Timers – Timers Selection – DID

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-81Timers – Timers Selection – E&a

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-82 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Timers – Timers Selection – Loo

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-83Timers – Timers Selection – OPX

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-84 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Timers – Timers Selection – Mis

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-85T1/E1/PRI Module (T1M) Diagnost

Chapter 1: New FeaturesIntroductionPage 1-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IntroductionThis chapter lists general new features

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-86 Mitel® 5000 Reference Manual – Issue 3.0, October 2008StatusThe following section des

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-87The SYNC Status field displays

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-88 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Sync StatusThe following sectio

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-89Busy Out The following section

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-90 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Pressing the RIGHT ARROW from

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-91Version InformationThe followin

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-92 Mitel® 5000 Reference Manual – Issue 3.0, October 2008PortThe following section descr

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-93Port – Layer 1The following sec

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-94 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port – Channel SelectionThe fol

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-95Port – Channel Selection – Chan

Chapter 1: New FeaturesMitel 5000 Version 3.0 New FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 1-3Mitel 5000 Version 3.0 New Fe

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-96 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port – T1 PerformanceThe follow

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-97Port – Call StatisticsThe follo

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-98 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port – ISDN DiagnosticsThe foll

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-99Port – ISDN Diagnostics – Data

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-100 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port – ISDN Diagnostics – D-Ch

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-101Port – ISDN Diagnostics – D-Ch

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-102 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Port – LoopbackThe following s

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-103Timers – Timers SelectionThe f

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-104 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Timers – Timers Selection – DI

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-105Timers – Timers Selection – E&

Chapter 1: New FeaturesMitel NuPoint MessengerPage 1-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Mitel NuPoint Messenger Mitel 5000 system

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-106 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Timers – Timers Selection – Lo

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-107Timers – Timers Selection – OP

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-108 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Timers – Timers Selection – Mi

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-109Basic Rate Module (BRM-S) Diag

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-110 Mitel® 5000 Reference Manual – Issue 3.0, October 2008StatusThe following section de

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-111Busy OutThe following section

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-112 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Pressing the LEFT ARROW or R

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-113Version InformationThe followi

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-114 Mitel® 5000 Reference Manual – Issue 3.0, October 2008ISDN Diagnostics Port [1 or 2]

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-115ISDN Diagnostics Port [1 or 2]

Chapter 1: New FeaturesNew AlarmsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 1-5New AlarmsThere are new alarms for v3.0. For more info

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsPage 8-116 Mitel® 5000 Reference Manual – Issue 3.0, October 2008ISDN Diagnostics Port [1 or 2]

Chapter 8: Diagnostic FeaturesDigital Trunk DiagnosticsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 8-117ISDN Diagnostics Port [1 or 2]

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-1Chapter 9: EndpointsEndpointsChapter 9: Endp ointsIntroduction . . . . . . . . . . . .

Chapter 9: EndpointsPage 9-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Analog Single Line Endpoints . . . . . . . . . . . . . . . . . . .

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-3Chapter 9: EndpointsEndpoint-Supporting Features. . . . . . . . . . . . . . . . . . . .

Chapter 9: EndpointsIntroductionPage 9-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IntroductionThis chapter describes the endpoints and fe

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-5The IP device interface to the telephone system is an E

Chapter 9: EndpointsIP EndpointsPage 9-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Administrator EndpointsAny endpoint, attendant or non-a

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-7ITP Mode and SIP ModeThe Models 8600, 8620/8622, 8662,

Chapter 1: New FeaturesNew Features in Administrative Web Session (AWS)Page 1-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• SIP Error Stat

Chapter 9: EndpointsIP EndpointsPage 9-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008SIP ModeWhen the multi-protocol endpoints are in SIP mo

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-9For details about system features, refer to the appropr

Chapter 9: EndpointsIP EndpointsPage 9-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IP Endpoint NAT Options Automatic NAT Detection: The A

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-11IP Endpoints and FeaturesFigure 9-6 through Figure 9-1

Chapter 9: EndpointsIP EndpointsPage 9-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Model 5224Figure 9-2 shows the Model 5224 endpoint and

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-13Model 5330Figure 9-3 shows the Model 5330 endpoint and

Chapter 9: EndpointsIP EndpointsPage 9-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Model 5340Figure 9-4 shows the Model 5340 endpoint and

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-15Mitel Cordless DevicesThe Mitel 5000 supports the cord

Chapter 9: EndpointsIP EndpointsPage 9-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Model 8600Figure 9-6 shows the Model 8600 endpoint and

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-17Model 8620/8622Figure 9-7 shows the Model 8620/8622 en

Chapter 1: New FeaturesNew Features in Administrative Web Session (AWS)Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 1-7SIP Peer Diagnos

Chapter 9: EndpointsIP EndpointsPage 9-18 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Model 8660/8662Figure 9-8 shows the Model 8660/8662 en

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-19Model 8690Figure 9-9 shows the Model 8690endpoint and

Chapter 9: EndpointsIP EndpointsPage 9-20 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Axxess IP PhonePlusFigure 9-10 shows an illustration o

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-21IP PhonePlusFigure 9-11 shows an illustration of the I

Chapter 9: EndpointsIP EndpointsPage 9-22 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Wireless IP EndpointsFigures 9-12 and 9-13 shows the M

Chapter 9: EndpointsIP EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-23Figure 9-13. Model 8665 Wireless EndpointEARPIECEDISPL

Chapter 9: EndpointsIP EndpointsPage 9-24 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Model 8602 IP SoftPhoneFigure 9-14 shows the Model 860

Chapter 9: EndpointsDigital EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-25Digital EndpointsDigital endpoints supported on M

Chapter 9: EndpointsDigital EndpointsPage 9-26 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Associate DisplayFigure 9-15 shows the Associate

Chapter 9: EndpointsDigital EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-27Executive DisplayFigure 9-16 shows the Executive

Chapter 1: New FeaturesNew Features in Administrative Web Session (AWS)Page 1-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008MOH Files PageTo

Chapter 9: EndpointsDigital EndpointsPage 9-28 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Professional DisplayFigure 9-17 shows the Profess

Chapter 9: EndpointsDigital EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-29Standard DisplayFigure 9-17 shows an illustration

Chapter 9: EndpointsDigital EndpointsPage 9-30 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Basic DigitalFigure 9-18 shows an illustration of

Chapter 9: EndpointsDigital EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-31Wireless Digital EndpointsFigure 9-19 shows the M

Chapter 9: EndpointsSIP Mode EndpointsPage 9-32 Mitel® 5000 Reference Manual – Issue 3.0, October 2008SIP Mode EndpointsThe following sections describ

Chapter 9: EndpointsSIP Mode EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-33Table 9-2. Model 8601 SoftPhone Icons and Menus

Chapter 9: EndpointsAnalog Single Line EndpointsPage 9-34 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Analog Single Line EndpointsAnalog sin

Chapter 9: EndpointsAnalog Single Line EndpointsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-35Table 9-3 summarizes the differences b

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-36 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Endpoint Physical FeaturesThe following

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-37SpeakerphonesExecutive Display and Profe

Chapter 1: New FeaturesNew Features in Administrative Web Session (AWS)Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 1-9Modified AWS Pag

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-38 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Enhanced Speakerphones for Digital Endpo

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-39If an enhanced speakerphone call is plac

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-40 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Keep in mind the following guidelines wh

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-41Extension Number, Username, Time and Dat

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-42 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Feature KeysThe following sections provi

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-43If there are more calls in progress than

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-44 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Endpoints and Button LocationsThe Model

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-45Standard/Alternate Keymap SwitchingIn da

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-46 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Default Feature Buttons – 8000-Series En

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-47Secondary Extension AppearancesThe Secon

Chapter 1: New FeaturesNew Features in Administrative Web Session (AWS)Page 1-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Log Files PageT

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-48 Mitel® 5000 Reference Manual – Issue 3.0, October 2008After answering a call on the secondary

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-49SIP and ITP Mode EndpointsThis section d

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-50 Mitel® 5000 Reference Manual – Issue 3.0, October 2008HeadsetsFor convenience, an electret hea

Chapter 9: EndpointsEndpoint Physical FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-51Phantom DevicesPhantom device functional

Chapter 9: EndpointsEndpoint Physical FeaturesPage 9-52 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Phantoms in DB Programming are defaulted

Chapter 9: EndpointsSignals and TonesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-53Signals and TonesMitel 5000 platforms provide aud

Chapter 9: EndpointsSignals and TonesPage 9-54 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Call Processing SignalsTable 9-8 shows the signal

Chapter 9: EndpointsEndpoint-Supporting FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-55Endpoint-Supporting FeaturesThe follow

Chapter 9: EndpointsEndpoint-Supporting FeaturesPage 9-56 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Data Port ModulesThe following Data Po

Chapter 9: EndpointsSelf-Programming Mode (Models 8620/8622 and 8662 Only)Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-57Self-Program

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 2-1Chapter 2: System OverviewSystem OverviewChapter 2: System OverviewIntroduction . . . .

Chapter 9: EndpointsSelf-Programming Mode (Models 8620/8622 and 8662 Only)Page 9-58 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Program Data

Chapter 9: EndpointsSelf-Programming Mode (Models 8620/8622 and 8662 Only)Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-59To program t

Chapter 9: EndpointsIP Endpoint Web InterfacePage 9-60 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IP Endpoint Web InterfaceThe Web interfac

Chapter 9: EndpointsIP Endpoint Web InterfaceMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-61Device ConfigurationThe Device Configurat

Chapter 9: EndpointsIP Endpoint Web InterfacePage 9-62 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Audio & Call Control: This Audio &

Chapter 9: EndpointsIP Endpoint Web InterfaceMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-63SIP Mode: This page contains the fields d

Chapter 9: EndpointsIP Endpoint Web InterfacePage 9-64 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Phone: The Endpoint Configuration page sh

Chapter 9: EndpointsIP Endpoint Web InterfaceMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-65Trace: The Trace Configuration page allow

Chapter 9: EndpointsIP Endpoint Web InterfacePage 9-66 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Feature Code: The Feature Code page shows

Chapter 9: EndpointsIP Endpoint Web InterfaceMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-67StatusNetwork: The Network Status page sh

Chapter 2: System OverviewIntroductionPage 2-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IntroductionThis chapter provides a Mitel 5000 sy

Chapter 9: EndpointsIP Endpoint Web InterfacePage 9-68 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Image Upgrade: The Image Upgrade page sho

Chapter 9: EndpointsEndpoint Configuration FilesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-69Endpoint Configuration FilesThis secti

Chapter 9: EndpointsEndpoint Configuration FilesPage 9-70 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Network SettingsThe configuration file

Chapter 9: EndpointsEndpoint Configuration FilesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-71update_interval 3600 sec (1 hour) The

Chapter 9: EndpointsEndpoint Configuration FilesPage 9-72 Mitel® 5000 Reference Manual – Issue 3.0, October 2008lan_pq_port 0x0000 Specifies which of

Chapter 9: EndpointsEndpoint Configuration FilesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-73ITP Mode SettingsThe configuration fil

Chapter 9: EndpointsEndpoint Configuration FilesPage 9-74 Mitel® 5000 Reference Manual – Issue 3.0, October 2008SIP Dial PlanWhen the endpoint is in S

Chapter 9: EndpointsEndpoint Configuration FilesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-75SIP Audio SettingsThe configuration fi

Chapter 9: EndpointsEndpoint Configuration FilesPage 9-76 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Software ImagesThe configuration files

Chapter 9: EndpointsEndpoint Configuration FilesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-77Trace SettingsThe configuration files

Chapter 2: System OverviewIP Server and Digital Hardware FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 2-3Mitel Memory CardThe M

Chapter 9: EndpointsEndpoint Configuration FilesPage 9-78 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Export and Import DevicesWhen another

Chapter 9: EndpointsEndpoint Configuration FilesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-792. Select the following information,

Chapter 9: EndpointsEndpoint Configuration FilesPage 9-80 Mitel® 5000 Reference Manual – Issue 3.0, October 20084. After attempting to export or impo

Chapter 9: EndpointsModel 8690 ProgrammingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-81Model 8690 ProgrammingThe following sections

Chapter 9: EndpointsModel 8690 ProgrammingPage 9-82 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Upgrading the Model 8690The 8690 client appl

Chapter 9: EndpointsModel 8690 ProgrammingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-83Upgrade the Model 8690 Manually Although the

Chapter 9: EndpointsModel 8690 ProgrammingPage 9-84 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Reformatting the Model 8690 Flash File Syste

Chapter 9: EndpointsModel 8690 ProgrammingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 9-858. Click Properties. The Partition Propertie

IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XMitel® 5000 Reference Manual – Issue 3.0, October 2008 P

Chapter 2: System OverviewIP Server and Digital Hardware FeaturesPage 2-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Mitel CS-5600 Processi

IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-2 Mitel® 5000 Reference Manual – Issue 3.0, Octob

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IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-4 Mitel® 5000 Reference Manual – Issue 3.0, Octob

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IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-6 Mitel® 5000 Reference Manual – Issue 3.0, Octob

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IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-8 Mitel® 5000 Reference Manual – Issue 3.0, Octob

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IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-10 Mitel® 5000 Reference Manual – Issue 3.0, Octo

IndexMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page I-11A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V

Chapter 2: System OverviewDigital Expansion InterfaceMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 2-5Digital Expansion InterfaceThe Mit

IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-12 Mitel® 5000 Reference Manual – Issue 3.0, Octo

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NoticeThis manual is released by Mitel Networks Corporation as a guide for certified service personnel. It provides information necessary to properly

Chapter 2: System OverviewDigital Expansion InterfacePage 2-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Table 2-2 shows the maximum number

IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - XPage I-22 Mitel® 5000 Reference Manual – Issue 3.0, Octo

Part No. 580.8007Issue 3.0, October 2008A691/9118A

Chapter 2: System OverviewModulesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 2-7ModulesThe Mitel 5000 platform can be equipped with a

Chapter 2: System OverviewModulesPage 2-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Digital Endpoint ModuleEach DEM-16 provides 16 circuit

Chapter 2: System OverviewUPS MonitoringMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 2-9SLM-8The eight-port Single Line Module (SLM-8),

Chapter 2: System OverviewTypes of Software FeaturesPage 2-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Types of Software FeaturesThis sec

Chapter 2: System OverviewTypes of Software FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 2-11Software License FeaturesThe follo

Chapter 2: System OverviewTypes of Software FeaturesPage 2-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• System IP Endpoint Capacity: Thi

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-1Chapter 3: System FeaturesSystem FeaturesChapter 3: Sy stem Feature sIntroduction . . .

Chapter 3: System FeaturesIntroductionPage 3-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IntroductionThis chapter provides information for

Chapter 3: System FeaturesAttendant FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-3Network and Local Primary AttendantsOne att

Chapter 3: System FeaturesAutomatic Route SelectionPage 3-4 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Automatic Route Selection Automatice

Chapter 3: System FeaturesAutomatic Route SelectionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-5When ARS is selected, the user dials

Chapter 3: System FeaturesAutomatic Route SelectionPage 3-6 Mitel® 5000 Reference Manual – Issue 3.0, October 2008When ARS is used, the endpoint user

Chapter 3: System FeaturesAutomatic Route SelectionMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-7ARS on a NetworkEach node has ARS pr

Chapter 3: System FeaturesAutomatic Route SelectionPage 3-8 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Attendant RecallWhen a call is place

Chapter 3: System FeaturesAutomatic Daylight Saving Time AdjustmentMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-9Automatic Daylight S

Chapter 3: System FeaturesCaller ID ForwardingPage 3-10 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Caller ID ForwardingCaller ID forwarding

Chapter 3: System FeaturesCaller ID ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-11o All System and Manual Forward types ap

Chapter 3: System FeaturesCaller ID ForwardingPage 3-12 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Wait for ISDN Caller ID Information: T

Chapter 3: System FeaturesCaller ID ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-13Caller ID for Line TypeBased on the call

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page iFCC RegulationsFCC RegulationsImportantFor a Class A digital device or peripheral (Model

Chapter 3: System FeaturesCaller ID ForwardingPage 3-14 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Network ConsiderationsKeep the following

Chapter 3: System FeaturesCaller ID ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-15Scenario #2: An extension transfers an i

Chapter 3: System FeaturesCaller ID ForwardingPage 3-16 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Scenario #3: A Voice Mail application tr

Chapter 3: System FeaturesCaller ID ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-17Scenario #4: Inbound call is immediately

Chapter 3: System FeaturesCaller ID ForwardingPage 3-18 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Scenario #5: An extension calls another

Chapter 3: System FeaturesCaller ID ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-19Call Processing Forwarding PrioritiesThe

Chapter 3: System FeaturesCaller ID ForwardingPage 3-20 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Figure 3-1. Station Level Caller ID Forw

Chapter 3: System FeaturesCaller ID ForwardingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-21Figure 3-2. Voice Mail Level Caller ID F

Chapter 3: System FeaturesCaller ID ForwardingPage 3-22 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Figure 3-3. SIP Voice Mail Level Caller

Chapter 3: System FeaturesExtension ListsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-23Extension ListsAn extension list is a group o

Safety RegulationsPage ii Mitel® 5000 Reference Manual – Issue 3.0, October 2008Safety RegulationsImportant Safety InstructionsThe following safety in

Chapter 3: System FeaturesFax Over Internet ProtocolPage 3-24 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Automatic Extension ListsIn additi

Chapter 3: System FeaturesFile-Based Music-On-Hold (MOH)Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-25File-Based Music-On-Hold (MOH)

Chapter 3: System FeaturesFile-Based Music-On-Hold (MOH)Page 3-26 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Table 3-10 lists other file fo

Chapter 3: System FeaturesHouse PhoneMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-27House PhoneThis feature provides users with the a

Chapter 3: System FeaturesHouse PhonePage 3-28 Mitel® 5000 Reference Manual – Issue 3.0, October 2008The interaction of the House Phone Mode flag with

Chapter 3: System FeaturesPeer-to-Peer Audio for IP and SIP DevicesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-29Peer-to-Peer Audio

Chapter 3: System FeaturesPersistent Music-On-Hold SelectionPage 3-30 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Persistent Music-On-Hold S

Chapter 3: System FeaturesRecord Keeping and Maintenance FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-31Record Keeping and Ma

Chapter 3: System FeaturesRecord Keeping and Maintenance FeaturesPage 3-32 Mitel® 5000 Reference Manual – Issue 3.0, October 2008All outgoing calls us

Chapter 3: System FeaturesRecord Keeping and Maintenance FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-33Station Message Detai

Safety RegulationsMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page iii• Unplug this product from the wall outlet and refer servicing to qua

Chapter 3: System FeaturesRecord Keeping and Maintenance FeaturesPage 3-34 Mitel® 5000 Reference Manual – Issue 3.0, October 2008The system administra

Chapter 3: System FeaturesRecord Keeping and Maintenance FeaturesMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-35DIALEDDIGITSFor an ou

Chapter 3: System FeaturesRecord Keeping and Maintenance FeaturesPage 3-36 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Remote ConfigurationT

Chapter 3: System FeaturesSystem Health ReportMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-37System Health ReportThe System Health Re

Chapter 3: System FeaturesSystem Health ReportPage 3-38 Mitel® 5000 Reference Manual – Issue 3.0, October 2008• Release information:o Software release

Chapter 3: System FeaturesSystem Health ReportMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 3-39Figure 3-5. PS-1 System Health Report In

Chapter 3: System FeaturesSystem Health ReportPage 3-40 Mitel® 5000 Reference Manual – Issue 3.0, October 2008Figure 3-6. Base Server System Health Re

Mitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-1Chapter 4: Network FeaturesNetwork FeaturesChapter 4: Network FeaturesIntroduction . .

Chapter 4: Network FeaturesIntroductionPage 4-2 Mitel® 5000 Reference Manual – Issue 3.0, October 2008IntroductionThis chapter describes the following

Chapter 4: Network FeaturesPrivate IP NetworkingMitel® 5000 Reference Manual – Issue 3.0, October 2008 Page 4-3Private IP NetworkingThis section descr