Native Ability To Support Both IP and TDM
Desktop Portfolio
Mitel 5000 HX has one of the most comprehensive portfolios of IP and digital desktop devices. They provide users with easy,
intuitive access to feature-rich telephony and advanced desktop applications. All IP Phones have full-duplex speaker (except mitel
5304 IP Phone) and access to a suite of add-on modules.
Flexible IP / Digital Solution
The Mitel 5000 HX enables the deployment of a combined IP and digital solution. 48 digital phones can be connected to the core
chassis and can grow to 240 digital phones through the use of Digital Expansion Interfaces (DEIs). At the same time, the 5000 HX
can run up to 250 IP phones simultaneously.
PC Software
Attendant Console
The Attendant Console is an optional software license that streamlines system attendant operations by linking the call processing
capability of the 5000 HX with a PC. The operator has the ability to see all phones within the entire company.
UC Express
Mitel Unified Communicator
®
(UC) Expressis a desktop assistant / softphone that seamlessly combines telephony with integration to
Microsoft
®
Outlook
®
and Microsoft Windows
®
Search, providing the user with a range of intelligent call-handling facilities and
productivity enhancements.
Mitel 5000 HX Core
The Mitel
®
5000 HX provides an ideal solution for small to medium-sized businesses that require the flexibility enabled by a digital / IP
PBX. Coupled with a rich portfolio of applications and desktop phones, the 5000 HX delivers operational cost savings and enhances
overall business productivity and efficiency.
Seamless IP Networking
The 5000 HX supports seamless networking with full feature
transparency out of the box to enable businesses with up to
99 locations to take advantage of IP internetworking of Mitel
communications servers, voice mail, and voice applications.
Standard Unified Messaging
Allow all users to receive company voice mail
messages in a single inbox and on mobile
devices. Also includes soft-key integration for
executive phones.
Dynamic Extension Express
Twin up to five phones to ring
simultaneously: deskphone (internal),
home IP phone (internal), Mitel Unified
Communicator
®
(UC) Advanced Softphone
(internal), mobile phone (external), and
home phone (external). Also supports
“handoff” to seamlessly move an active
call from deskphone to cell, and vice versa.
Configuration Assistant
A voice-guided Telephone User Interface (TUI)
for users to configure Forwarding, DND,
Dynamic Extension Express On / Off, Update
Mobile Number, and Night Mode.
Teleworking and SOHO
The 5000 HX enables businesses of all sizes to
easily enjoy the benefits of extending the
corporate network to virtually any location. The
embedded teleworking requires no server, no
licensing, and no additional cost.
ACD and Networked ACD
The Mitel 5000 HX includes an embedded, native
Call Center capability with call control residing
within the system. Companies have the ability to
utilize agents across different locations. The system
includes multiple Music on Hold sources for
different queues, a customizable Recorded
Announcement Device, messages with dialable
options, and time-in-queue / position-in-queue
messages. Additional reporting capability resides
outside of the system.
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