Mitel M685i User's Guide

Mitel Model 6865i SIP IP PhoneUser Guide Release 4.0.041-001566-00 REV00 – 10.2014

IP Phone Keys 4 41-001566-00 REV00 – 10.2014Key DescriptionThe following table identifies the keys on the key panel of your 6865i IP phone that you ca

Line Keys and Programmable Keys 94 41-001566-00 REV00 – 10.2014Phone Lock KeyYou can configure a programmable key on the phone to use as a lock/unlock

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 95Paging KeyYou can configure a Paging key on the phone that allows you to send a Real Ti

Line Keys and Programmable Keys 96 41-001566-00 REV00 – 10.2014Using the Paging KeyThe following procedure describes the use of the Paging key on the

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 97Save KeyThe Save key allows you to save items to the 6865i IP phone’s Local Directory.

Line Keys and Programmable Keys 98 41-001566-00 REV00 – 10.2014Configuring a Save KeyMitel Web UI1. Click on Operation > Programmable Keys.orClick

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 99Delete KeyThe Delete key allows you to delete items in your Local Directory, Callers Li

Line Keys and Programmable Keys 100 41-001566-00 REV00 – 10.2014Configuring a Delete KeyMitel Web UI1. Click on Operation > Programmable Keys.orCli

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 101None KeyUse the following procedure to delete a key’s functionality on the 6865i IP ph

102 41-001566-00 REV00 – 10.2014Making CallsThis section describes ways to make calls on your 6865i phone, using your handset, speakerphone or headset

Making Calls41-001566-00 REV00 – 10.2014 103Using Handsfree SpeakerphoneThe handsfree feature allows you to speak to someone without using the handse

IP Phone Keys41-001566-00 REV00 – 10.2014 5Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the p

Making Calls 104 41-001566-00 REV00 – 10.2014RedialThe Redial List stores information for up to the last 100 numbers you called. Your phone logs the n

Making Calls41-001566-00 REV00 – 10.2014 105Deleting An Item from the Redial ListDelete All Items from the Redial ListMuteYou can use the key to mu

106 41-001566-00 REV00 – 10.2014Receiving CallsWhen a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED

41-001566-00 REV00 – 10.2014 107Handling CallsWhen you are connected to a call, you can use the hard keys to place a call on hold, and programmable ke

Handling Calls 108 41-001566-00 REV00 – 10.2014Transferring CallsThe 6865i IP phone has a dedicated Transfer key. You can use this hard key to transfe

Handling Calls41-001566-00 REV00 – 10.2014 109Transferring Calls Use the following procedure to transfer a call to another extension.Transferring an

Handling Calls 110 41-001566-00 REV00 – 10.2014Conferencing CallsThe 6865i IP phone has a dedicated Conference key. You can use this hard key to creat

Handling Calls41-001566-00 REV00 – 10.2014 111Creating a Conference Call by Joining Two Existing CallsCentralized Conferencing (for Sylantro and Broa

Handling Calls 112 41-001566-00 REV00 – 10.2014Using Centralized ConferencingUse the following procedure to create a conference call using centralized

Handling Calls41-001566-00 REV00 – 10.2014 113Setting Up Multiple Conferences (for Sylantro Call Manager only)If any party in a conference hangs up (

IP Phone Keys 6 41-001566-00 REV00 – 10.2014Keypad KeysThe 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 con

114 41-001566-00 REV00 – 10.2014Managing CallsThe 6865i has several features that make it easier to manage calls, and to keep track of your caller his

Managing Calls41-001566-00 REV00 – 10.2014 115General Directory FunctionsAccessing and Navigating the DirectoryPerforming a SearchWhen you are in a s

Managing Calls 116 41-001566-00 REV00 – 10.2014Adding New Entries to the Local DirectoryEditing an Existing Local Directory EntryDeleting Entries in t

Managing Calls41-001566-00 REV00 – 10.2014 117Delete All Entries in the Local DirectorySaving Entries to the Local DirectoryYou can save entries (nam

Managing Calls 118 41-001566-00 REV00 – 10.2014Downloading the DirectoryExternal Directory Source FeaturesThe following external Directory sources may

Managing Calls41-001566-00 REV00 – 10.2014 119Callers ListThe Callers List is a stored log of your incoming calls. The 6865i IP phone stores informat

Managing Calls 120 41-001566-00 REV00 – 10.2014Editing Entries in the Callers ListIn the Callers List, if a keypad key is pressed when a number and/or

Managing Calls41-001566-00 REV00 – 10.2014 121Missed Calls IndicatorThe IP phone has a missed calls indicator that increments the number of missed ca

Managing Calls 122 41-001566-00 REV00 – 10.2014DND and Call ForwardThe 6865i has a feature that allows you to configure Do Not Disurb (DND) and Call F

Managing Calls41-001566-00 REV00 – 10.2014 123Configuring a DND KeyTo configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 59.Con

41-001566-00 REV00 – 10.2014 7Getting StartedThe 6865i must be set up and configured prior to its first use. This section describes phone behavior and

Managing Calls 124 41-001566-00 REV00 – 10.20144. Click on Basic Settings > Account Configuration.5. For each account, enable DND by placing a chec

Managing Calls41-001566-00 REV00 – 10.2014 125Using DND Modes via the IP Phone UIAfter you add a DND key to your phone, you can toggle the DND state

Managing Calls 126 41-001566-00 REV00 – 10.2014DND in Custom ModeIP Phone UI1. Press the DND key on the phone. The screen displays a list of the accou

Managing Calls41-001566-00 REV00 – 10.2014 127Call Forward ConfigurationCall Forward (CFWD) on the IP phone allows incoming calls to be forwarded to

Managing Calls 128 41-001566-00 REV00 – 10.2014Configuring CFWD Using the Mitel Web UIMitel Web UI1. Click on Basic Settings > Preferences > Gen

Managing Calls41-001566-00 REV00 – 10.2014 1294. Click on Basic Settings > Account ConfigurationThe illustration above shows 2 accounts configured

Managing Calls 130 41-001566-00 REV00 – 10.2014Using CFWD via the IP Phone UIOnce CFWD is enabled on your phone, you can access and change the configu

Managing Calls41-001566-00 REV00 – 10.2014 131CFWD in Account ModeIP Phone UI1. Use the 3 and 4 navigation keys to scroll through each account.In th

Managing Calls 132 41-001566-00 REV00 – 10.20144. Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State scr

Managing Calls41-001566-00 REV00 – 10.2014 13310. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to th

Getting Started 8 41-001566-00 REV00 – 10.2014If appropriate servers are found they are listed for you to select from by scrolling down to view the co

Managing Calls 134 41-001566-00 REV00 – 10.2014CFWD in Phone ModeIP Phone UI1. Use the 3 and 4 navigation keys to scroll through each account.In the a

Managing Calls41-001566-00 REV00 – 10.2014 1354. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This scr

Managing Calls 136 41-001566-00 REV00 – 10.201410. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to th

Managing Calls41-001566-00 REV00 – 10.2014 137CFWD in Custom ModeIP Phone UI1. Use the 3 and 4 navigation keys to scroll through each account.In the

Managing Calls 138 41-001566-00 REV00 – 10.20144. Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This dis

Managing Calls41-001566-00 REV00 – 10.2014 13910. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to th

140 41-001566-00 REV00 – 10.2014Additional FeaturesThis section describes additional features you can use on the 6865i phone.Display DTMF DigitsA feat

Additional Features41-001566-00 REV00 – 10.2014 141Play Call Waiting ToneYou can enable or disable the playing of a call waiting tone when you are on

Additional Features 142 41-001566-00 REV00 – 10.2014Stuttered Dial ToneYou can enable or disable the playing of a stuttered dial tone when there is a

Additional Features41-001566-00 REV00 – 10.2014 143XML Beep SupportUsing the Mitel Web UI, you can enable or disable a beep to be audible when the ph

Getting Started41-001566-00 REV00 – 10.2014 9Idle ScreensWhen the phone has successfully updated the configuration and connected to the network, the

Additional Features 144 41-001566-00 REV00 – 10.2014Status Scroll DelayUsing the Mitel Web UI, you can specify a scroll delay option that allows you t

Additional Features41-001566-00 REV00 – 10.2014 145Switch UI Focus to Ringing LineYou can configure a feature on the 6865i that controls the behavior

Additional Features 146 41-001566-00 REV00 – 10.2014Call Hold Reminder During Active CallsThe IP phones allow you to enable or disable the ability for

Additional Features41-001566-00 REV00 – 10.2014 147Call Hold Reminder (on single hold)On the 6865i IP phone, you can enable or disable a feature that

Additional Features 148 41-001566-00 REV00 – 10.2014Call Waiting Tone PeriodYou can specify a specific time period (in seconds) for the call waiting t

Additional Features41-001566-00 REV00 – 10.2014 149Preferred Line and Preferred Line TimeoutThe 6865i has two parameters preferred line and preferred

Additional Features 150 41-001566-00 REV00 – 10.2014Configuring Preferred Line and Preferred Line Timeout Using the Mitel Web UIMitel Web UI1. Click o

Additional Features41-001566-00 REV00 – 10.2014 151Goodbye Key Cancels Incoming CallsThe 6865i has a feature that allows you to configure the Goodbye

Additional Features 152 41-001566-00 REV00 – 10.2014Message Waiting IndicatorYou can configure the Message Waiting Indicator (MWI) to illuminate for a

Additional Features41-001566-00 REV00 – 10.2014 153Incoming Intercom Call FeaturesBy default, the IP phone allows incoming intercom calls to be autom

Getting Started 10 41-001566-00 REV00 – 10.2014Incomplete ConfigurationIf your phone displays an Incomplete Config message without any extension or us

Additional Features 154 41-001566-00 REV00 – 10.2014Configuring Incoming Intercom SettingsMitel Web UI1. Click on Basic Settings > Preferences >

Additional Features41-001566-00 REV00 – 10.2014 155Group RTP PagingYou can configure the phone to allow it to receive a Real Time Transport Protocol

Additional Features 156 41-001566-00 REV00 – 10.2014Shared Call Appearance (SCA) Call BridgingShared Call Appearance (SCA) is when incoming calls are

Additional Features41-001566-00 REV00 – 10.2014 157Line Keys and Idle ScreensLine Key Phone BehaviorStar CodesAll of the main call handling and exten

158 41-001566-00 REV00 – 10.2014Model M680i and M685i Expansion ModulesThe 6865i IP phone two optional expansion modules that attach to the right side

Model M680i and M685i Expansion Modules41-001566-00 REV00 – 10.2014 159Using the Expansion ModulesAfter configuring the softkeys on the respective ex

160 41-001566-00 REV00 – 10.2014Troubleshooting SolutionsWhy is my display blank?Ensure that power is being provided to your phone. See the Connecting

41-001566-00 REV00 – 10.2014 Warranty-1Limited Warranty(Not applicable in Australia – see below for Limited Warranty in Australia)Mitel warrants this

Warranty-2 41-001566-00 REV00 – 10.2014Limited Warranty (Australia Only)The benefits under the Mitel Limited Warranty below are in addition to other r

Limited Warranty (Australia Only)41-001566-00 REV00 – 10.2014 Warranty-3Warranty Repair ServicesProcedure: Should the product fail during the Warrant

41-001566-00 REV00 – 10.2014 11Methods for Customizing Your PhoneThere are two ways to customize specific options on your phone:• Using the Options

A-1 41-001566-00 REV00 – 10.2014Appendix A - Time Zone CodesThe following table identifies the time zone name and time zone code to use on the IP phon

Appendix A - Time Zone Codes41-001566-00 REV00 – 10.2014 A-2CA-NewfoundlandCA-AtlanticCA-EasternCA-SaskatchewanCA-CentralCA-MountainCA-PacificCA-Yuko

Appendix A - Time Zone Codes A-3 41-001566-00 REV00 – 10.2014LC-St Lucia LI-Vaduz LT-V iln iu s LU-Luxembourg LV-Riga ASTCETEETCETEETMC-Monaco MD-Chis

Appendix A - Time Zone Codes41-001566-00 REV00 – 10.2014 A-4TR-Istanbul TT-Port of Spain TW-Taipei EETASTCSTUA-Kiev US-Eastern US-Central US-Mountain

Index-1 41-001566-00 REV00 – 10.2014IndexNumerics6865icustomizing ...

Index41-001566-00 REV00 – 10.2014 Index-2Phone Lock key ...

Index Index-3 41-001566-00 REV00 – 10.2014XML beep support ...

DisclaimerMitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever

Methods for Customizing Your Phone 12 41-001566-00 REV00 – 10.2014Simplified Options ListYour System Administrator may configure a simplified Options

Methods for Customizing Your Phone41-001566-00 REV00 – 10.2014 135. Press the key or the 4Set, or 4Done key to save the change.6. Press the key,

ii 41-001566-00 REV00 – 10.2014Software License AgreementMitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non

Methods for Customizing Your Phone 14 41-001566-00 REV00 – 10.2014Phone Options via the Mitel Web UIIn addition to the IP phone UI options, you can cu

Methods for Customizing Your Phone41-001566-00 REV00 – 10.2014 15The following categories display in the side menu of the Mitel Web UI: Status, Opera

Methods for Customizing Your Phone 16 41-001566-00 REV00 – 10.2014Headings DescriptionsBasic Settings Preferences - Allows you to enable/disable the f

41-001566-00 REV00 – 10.2014 17Phone StatusYou can view the status of your phone using the IP phone UI or the Mitel Web UI.Phone Status via IP Phone U

Phone Status 18 41-001566-00 REV00 – 10.2014Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you

Phone Status41-001566-00 REV00 – 10.2014 19Phone Status via the Mitel Web UIUse the following procedure to view the phone status via the Mitel Web UI

Phone Status 20 41-001566-00 REV00 – 10.2014SIP Account StatusThe IP phones show the SIP registration status on the IP phone’s Status screen in the Mi

41-001566-00 REV00 – 10.2014 21Customizing Your PhoneThe following paragraphs describe the options available from either the IP phone UI, the Mitel We

Customizing Your Phone 22 41-001566-00 REV00 – 10.2014When you configure the country's tone set, the country-specific tone is heard on the phone

Customizing Your Phone41-001566-00 REV00 – 10.2014 23Mitel Web UI1. Click on Basic Settings > Preferences > Ring Tones.For global configuration

41-001566-00 REV00 – 10.2014 iiiContentSoftware License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 24 41-001566-00 REV00 – 10.2014Installing Custom Ring Tones Using the Mitel Web UIMitel Web UI1. Click on Basic Settings > C

Customizing Your Phone41-001566-00 REV00 – 10.2014 25DisplayThe 6865i IP phone allows you to configure display settings pertaining to the LCD contras

Customizing Your Phone 26 41-001566-00 REV00 – 10.2014Live Dialpad*The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With

Customizing Your Phone41-001566-00 REV00 – 10.2014 27Set AudioThe Set Audio option on the IP phone allows you to set the audio mode for your IP phone

Customizing Your Phone 28 41-001566-00 REV00 – 10.2014Headset Mic VolumeThe Headset Mic Volume option allows you to set the volume level for the heads

Customizing Your Phone41-001566-00 REV00 – 10.2014 29Time and DateOn the IP phones, you can configure the following:• Time and date• Time and date fo

Customizing Your Phone 30 41-001566-00 REV00 – 10.2014Configuring Date and Date FormatConfiguring the Time ZoneIP Phone UI1. Press on the phone to e

Customizing Your Phone41-001566-00 REV00 – 10.2014 31Configuring Daylight Savings TimeConfiguring Time ServersWith a valid time server enabled your I

Customizing Your Phone 32 41-001566-00 REV00 – 10.2014Mitel Web UI1. Click on Basic Settings > Preferences > Time and Date Setting2. In the Time

Customizing Your Phone41-001566-00 REV00 – 10.2014 33LanguageThe IP phones support several different languages. You can have the IP phone UI and the

Content iv 41-001566-00 REV00 – 10.2014Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 34 41-001566-00 REV00 – 10.2014IP Phone UI1. Press on the phone to enter Options List.2. Select Preferences.3. Select Languag

Customizing Your Phone41-001566-00 REV00 – 10.2014 35Input LanguageThe 6865i supports text and character inputs in various languages (English, German

Customizing Your Phone 36 41-001566-00 REV00 – 10.2014SpanishGermanItalianKey Uppercase Characters Lowercase Characters00 01 1.:;=_,-'&() 1.

Customizing Your Phone41-001566-00 REV00 – 10.2014 37PortugueseRussianNordicKey Uppercase Characters Lowercase Characters00 01 1.:;=_,-'&()

Customizing Your Phone 38 41-001566-00 REV00 – 10.2014Configuring Language Input Using the IP Phone UIYou can configure the language you use for input

Customizing Your Phone41-001566-00 REV00 – 10.2014 39Latin 2 Character SetThe 6865i includes support for ISO 8859-2 (Latin2) of multi-national langua

Customizing Your Phone 40 41-001566-00 REV00 – 10.2014User PasswordThis category allows you to change the user password for your phone. Changing your

Customizing Your Phone41-001566-00 REV00 – 10.2014 41Resetting a User PasswordIf you forget your password, you can reset it and enter a new password.

Customizing Your Phone 42 41-001566-00 REV00 – 10.2014Restarting Your PhoneYou may want to restart your phone to check for updates on the server or yo

Customizing Your Phone41-001566-00 REV00 – 10.2014 43CredentialsSome features (e.g. LDAP Directory, Microsoft Exchange Directory, etc...) require aut

Content41-001566-00 REV00 – 10.2014 vDelete Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 44 41-001566-00 REV00 – 10.2014Enabling/Disabling Directories and Renaming Labels Using the IP Phone UIPhone LockYou can lock y

Customizing Your Phone41-001566-00 REV00 – 10.2014 45Locking/Unlocking a PhoneUse the following procedures to lock an IP phone and prevent it from be

Customizing Your Phone 46 41-001566-00 REV00 – 10.2014Emergency Dial PlanPublic telephone networks in countries around the world have a single emergen

41-001566-00 REV00 – 10.2014 47Line Keys and Programmable KeysThis section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the custom

Line Keys and Programmable Keys 48 41-001566-00 REV00 – 10.2014Programmable KeysThere are 8 multi-functional keys on the 6865i phone that are programm

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 49Phone Lock Indicates the key is configured as a phone lock key, allowing you to press t

Line Keys and Programmable Keys 50 41-001566-00 REV00 – 10.2014Line KeyYou can set a programmable key to act as a line/call appearance key on the 6865

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 51Creating a Speed Dial KeyThe normal function of the speed dial option allows you to dia

Line Keys and Programmable Keys 52 41-001566-00 REV00 – 10.2014Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 53Creating a Speed Dial Using the Speed Dial Edit OptionYou can use the IP phone UI at th

Content vi 41-001566-00 REV00 – 10.2014Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Line Keys and Programmable Keys 54 41-001566-00 REV00 – 10.2014Creating a Speed Dial Using a Programmable Key in the Mitel Web UIMitel Web UI1. Click

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 55Creating Speed Dial Key Using Keypad Speed Dial in the Mitel Web UIMitel Web UI1. Click

Line Keys and Programmable Keys 56 41-001566-00 REV00 – 10.2014Editing Speed Dial KeysOn the 6865i, you can edit a speed dial key using any of the fol

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 57Editing a Speed Dial on a Programmable KeyMitel Web UI1. Click on Operation > Progra

Line Keys and Programmable Keys 58 41-001566-00 REV00 – 10.2014Editing a Speed Dial Using Keypad Speed Dial in the Mitel Web UIMitel Web UI1. Click on

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 59Do Not Disturb (DND) KeyThe IP phones have a feature you can enable called Do Not Distu

Line Keys and Programmable Keys 60 41-001566-00 REV00 – 10.2014Busy Lamp Field (BLF) KeyThe BLF feature on the IP phones allows a specific extension t

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 61BLF/List KeyThe BLF/List feature on the IP phones is specifically designed to support t

Line Keys and Programmable Keys 62 41-001566-00 REV00 – 10.20144. In the Line field, select a line number that is actively registered to the appropria

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 63Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)The 6865i supports Au

41-001566-00 REV00 – 10.2014 1WelcomeThe Mitel 6865i offers exceptional flexibility in a true enterprise grade SIP desktop phone that can support up t

Line Keys and Programmable Keys 64 41-001566-00 REV00 – 10.2014Using the ACD KeyUse the following procedure to log into a phone queue from your IP pho

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 65XML KeyThe 6865i IP phone has a feature you can enable called XML (Extensible Markup La

Line Keys and Programmable Keys 66 41-001566-00 REV00 – 10.2014Configuring an XML KeyMitel Web UI1. Click on Operation > Programmable Keys.orClick

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 67Accessing the XMLApplicationAfter XML applications have been saved to your IP phone, an

Line Keys and Programmable Keys 68 41-001566-00 REV00 – 10.2014Flash KeyYou can set a programmable key to generate a flash event when it is pressed on

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 69Sprecode KeyYou can set a programmable key to automatically activate specific services

Line Keys and Programmable Keys 70 41-001566-00 REV00 – 10.2014Park/Pickup KeysThe 6865i phone has a park and pickup call feature that allows you to p

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 71Using the Park Call/Pickup Parked Call FeatureUse the following procedure on the IP pho

Line Keys and Programmable Keys 72 41-001566-00 REV00 – 10.2014Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return fun

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 73Call Forward KeyUsing the Mitel Web UI, you can configure the Call Forward function on

Welcome 2 41-001566-00 REV00 – 10.2014Requirements• SIP-based IP PBX system or network installed and running with a SIP account created for the 6865i

Line Keys and Programmable Keys 74 41-001566-00 REV00 – 10.2014BLF/XferThe BLF key allows one or more extensions to be monitored, and once there is an

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 75Configuring a BLF/Xfer Key Using the Mitel Web UIMitel Web UI1. Click on Operation >

Line Keys and Programmable Keys 76 41-001566-00 REV00 – 10.2014Speeddial/XferThe Speeddial key allows a number to be dialed quickly by pressing one ke

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 77Configuring a Speeddial/Xfer KeyMitel Web UI1. Click on Operation > Programmable Key

Line Keys and Programmable Keys 78 41-001566-00 REV00 – 10.2014Speeddial/ConfThe 6865i allows you to configure a programmable key to be used as a spee

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 79Configuring a Speeddial/Conf KeyMitel Web UI1. Click on Operation > Programmable Key

Line Keys and Programmable Keys 80 41-001566-00 REV00 – 10.2014Directory KeyThe Directory feature allows you to store frequently used names and number

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 81Configuring a Directory KeyMitel Web UI1. Click on Operation > Programmable Keys.orC

Line Keys and Programmable Keys 82 41-001566-00 REV00 – 10.2014Callers List KeyBy default, the 6865i has a dedicated Callers List key. However, using

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 83Configuring a Callers List KeyMitel Web UI1. Click on Operation > Programmable Keys.

41-001566-00 REV00 – 10.2014 3IP Phone KeysKey PanelThe following sections describe the various 6865i phone key functions and how they help you make a

Line Keys and Programmable Keys 84 41-001566-00 REV00 – 10.2014Redial KeyBy default, the 6865i has a dedicated Redial List key. However, using the Mit

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 85Configuring a Redial KeyMitel Web UI1. Click on Operation > Programmable Keys.orClic

Line Keys and Programmable Keys 86 41-001566-00 REV00 – 10.2014Conference KeyBy default, the 6865i has a dedicated Conference key. However, using the

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 87Configuring a Conference KeyMitel Web UI1. Click on Operation > Programmable Keys.or

Line Keys and Programmable Keys 88 41-001566-00 REV00 – 10.2014Transfer KeyBy default, the 6865i has a dedicated Transfer key. However, using the Mite

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 89Configuring a Transfer KeyMitel Web UI1. Click on Operation > Programmable Keys.orCl

Line Keys and Programmable Keys 90 41-001566-00 REV00 – 10.2014Intercom KeyBy default, the IP phone allows incoming intercom calls to be automatically

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 91Using the Icom KeyIP Phone UI1. Press the Icom key.2. Enter the extension number of the

Line Keys and Programmable Keys 92 41-001566-00 REV00 – 10.2014Services KeyThe 6865i allows you to configure a Services key that, when pressed display

Line Keys and Programmable Keys41-001566-00 REV00 – 10.2014 93Configuring a Services KeyUsing the Services KeyMitel Web UI1. Click on Operation >