Mitel 5320 User Manual download pdf (Page 37)

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5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 23

Answering and Placing Calls

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to

the Intercom (IC) button on your phone. Contact your system administrator for a list of extension

numbers.

To place an internal call:

With or without the handset lifted, dial the extension number. If you enter incorrect digits,

you can press (Hold) to move the cursor backward, deleting the last digits entered.

If you are using Handsfree Mode, speak after you hear a double tone.

If there is no answer or if the extension is busy, you can do the following:

• Request a callback (queue). See “Requesting a Callback (Queuing the Phone)” below.

• Camp-on to the busy extension. See “Using Camp-on” below.

• Leave a message. See “Leaving Messages at Other Extensions” on page 43.

Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is

available and places a call to the phone.

To request a callback:

If there is no answer or if the extension is busy, press (Special) followed by 6 or the

QUEUE menu button (5340 IP Phones only), and then hang up. QUEUE REGISTERED

FOR <name> appears. When the extension becomes available, your extension rings.

To cancel the callback request:

Press 6 or the CANCEL QUEUE menu button (5340 IP Phones only). QUEUE

REQUEST CANCELED appears.

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot

use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See

“Using Do-Not-Disturb (DND)” on page 45.

To use Camp-on:

Stay on the line and wait for the extension to become available. Do not hang up. If Camp-

on is enabled, you hear Music-on-Hold while you are waiting.

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Mitel 5320 User Manual Page 37