Mitel 5320 User Manual Page 65
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- Table of contents
- TROUBLESHOOTING
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Mitel
®
5320/5330/5340 IP Phone User Guide – Issue 3, September 2009 Page 51
Hunt Groups
To use Agent Help:
1. While you are on a hunt group call, press (Special), and then dial
375.
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your phone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.
2. If not preprogrammed, dial the Agent Help extension number.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.
Diverting Hunt Group Calls
You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to program your phone to accept calls.
Hunt Group Supervisor Features
The following features can be used by hunt group supervisors only.
Accepting or Rejecting Agent Help Calls
Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
Answer as usual. Your microphone is automatically muted
.
To reject an Agent Help request:
Dial 376 or press the REJECT HELP menu button (5340 IP Phones only). AGENT HELP
REJECTED appears.
NOTE
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your phone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.
- 5320/5330/5340 1
- * to cancel the feature 3
- Commonly Used Feature Codes 3
- 3
- Programming Emergency Numbers 6
- Safety Notices 6
- Maintenance and Repair 6
- Power Requirements 7
- Software Updates 7
- Product Disposal Instructions 7
- Phone Usage 8
- Notice to Canadian Customers 9
- Notice to U.S. Customers 9
- Notice to European Customers 9
- Contents 11
- Call Features 31 12
- Messages 43 13
- Hunt Groups 49 13
- Troubleshooting 61 14
- Index 65 14
- Getting Started 15
- 5320/5330 IP Phone Features 16
- 5340 IP Phone Features 17
- Phone Feature Descriptions 17
- Ring/Message Indicator 18
- Feature Buttons 19
- Dialpad Buttons 19
- Programmable Buttons 20
- Navigation Page Buttons 20
- Phone Signals 21
- Comfort and Safety Tips 21
- Headset Instructions 22
- System Information 22
- Personalizing Your Phone 23
- Changing Volume Levels 24
- Changing the Ring Tone 24
- Using the Screen Saver 25
- Changing the Language 28
- Listening to Background Music 29
- Using Programmable Buttons 29
- Default Access Codes 30
- Default Feature Codes 30
- Viewing Button Assignments 33
- Switching Keymaps 33
- Answering and Placing Calls 35
- Using Automatic Trunk Answer 36
- Placing Calls 36
- Placing Internal Calls 37
- Using Speed Dial 38
- Using Station Speed Dial 39
- Deleting Speed-Dial Entries 41
- Using the Directory 42
- Using Account Codes 43
- Call Features 45
- Placing Calls On Hold 46
- Entering a Hookflash 46
- Transferring Calls 46
- Viewing Caller ID Information 47
- Forwarding Calls 48
- Using Personal Call Routing 49
- Placing Conference Calls 51
- Using Record-A-Call 52
- Using Group Listen 52
- Using Call Logging 53
- Remote Programming 54
- Messages 57
- Using Do-Not-Disturb (DND) 59
- Using Reminder Messages 60
- Paging Other System Users 61
- Hunt Groups 63
- Other Hunt Group Features 64
- Diverting Hunt Group Calls 65
- Monitoring Calls 66
- Using Barge-in 66
- Stealing Hunt Group Calls 66
- Cordless Module 68
- Alerting Tones and LEDs 70
- Low Battery Level 70
- Cordless Handset 71
- Answering Calls 72
- Hanging Up 72
- Cordless Handset LEDs 72
- Cordless Headset 73
- Cordless Headset LEDs 74
- Troubleshooting 75
- Troubleshooting Tips 76
- Page 66 Mitel 80
- Page 67 Mitel 81
- Page 68 Mitel 82
- A661/9234A 84
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