Mitel 4125 User's Guide download pdf (Page 16)

Scrolling Through Reports

You can also scroll through queue status reports and agent status reports.

To scroll through group status reports:

1. Press a QUEUE STATUS key.

2. Press a key on the dial pad.

The report associated with that key is displayed.

3. Press the or key to scroll through the queue status reports.

4. Press NAME at any time to display the number and name of the

group associated with the report data.

To scroll through agent status reports:

1. Press a QUEUE STATUS key.

2. Press AGENT.

The status of the first agent in the group is displayed. The AGENT softkey

will only be available if you supervise more than one agent group.

3. Press a key on the dial pad.

The report associated with that key is displayed.

4. Press the or key to display different reports for the same agent

-or-

Press FWD or BACK to display the same report for other agents in

the group.

5. Press NAME at anytime to display the identification number and name

of the agent associated with the report data.

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Mitel 4125 User's Guide Page 16