Mitel ACD 2000 User Manual download pdf (Page 3)

3

Contents

General Information About this Guide 4

What is Automatic Call Distribution (ACD)? 5

About Your SUPERSET 4015 6

Personal Keys 6

Line Select Keys/Line Appearances 6

Line Status Indicators 7

Feature Keys 7

Main Display 7

The SuperKey 8

Function Keys 8

Feature Access Codes 9

Features Not Available 9

ACD 2000 Agent Features and Capabilities 11

What are Agent Groups? 12

Logging In 14

Displaying Agent Log-In Information 15

Logging Out 16

Answering Calls 17

Using the Auto Answer Feature 18

Using a Headset 19

Using and Canceling the Work Timer 22

Taking a Break from Calls (Make Busy Feature) 23

Queue Threshold Alert 24

Displaying Queue Status 25

Personal Directory 26

1 2 3 4 5 6 7 8 ... 26 27

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