Mitel ACD 2000 User Manual Page 19
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- Table of contents
- BOOKMARKS
- Supervisor Guide 1
- Contents 3
- Personal Keys 7
- Line Select Keys 7
- What Are Line Appearances? 7
- Line Status Indicators 8
- Feature Keys 8
- Main Display 8
- The SuperKey and Softkeys 9
- Function Keys 9
- Feature Access Codes 9
- Features Not Available 10
- ACD 2000 AGENT FEATURES 11
- CAPABILITIES 11
- What are Agent Groups? 12
- Logging In 14
- Logging Out 17
- Answering Calls 18
- Using the Auto Answer Feature 19
- Using a Headset 20
- Taking a Break from Calls 24
- (Make Busy Feature) 24
- Getting Help 25
- Canceling Help 26
- Queue Threshold Alert 27
- Queue Status 28
- ACD TELEMARKETER 2000 29
- SUPERVISOR FEATURES 29
- AND CAPABILITIES 29
- Benefits of Silent Monitoring 32
- Conferencing 35
- Responding to Help 36
- System Reporting Capabilities 38
- Personal Directory 40
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