Mitel Superset 4150 User Manual download pdf (Page 15)

Queue Status at a Glance

The indicator beside a QUEUE STATUS key shows the current status of the call

waiting queue for the associated agent group. Refer to Table 5 in the Reports

and Indicators section for information on how to interpret the queue status

indicator flash rates.

Displaying a Group’s Queue Status

A QUEUE STATUS key allows you to display an agent group’s queue status.

1. Press a QUEUE STATUS key.

The following information is displayed:

a) the agent group number and NAME

b) the NUMBER OF AGENTS logged in to the group

c) the longest time that a call has been in the queue (LONGEST

CALL)

d) the number of CALLS WAITING in the queue.

2. Press another QUEUE STATUS key to display queue information for

another agent group

-or-

Press SUPERKEY to exit.

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Mitel Superset 4150 User Manual Page 15