Mitel Superset 4150 User Manual Page 2
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- Table of contents
- BOOKMARKS
- All rights reserved 2
- Contents 3
- GETTING STARTED 5
- Introduction 7
- Using a Headset 8
- Logging In / Out 11
- QUEUE STATUS 13
- Queue Status at a Glance 15
- Displaying Reports 16
- Scrolling Through Reports 17
- About the SHIFT Key 18
- Need a reminder? 19
- AGENT STATUS 21
- About Agent Status Keys 23
- Agent Status at a Glance 23
- Displaying an Agent’s Status 23
- About the Shift Key 25
- AGENT MONITORING 27
- About Agent Monitoring 29
- A few conditions: 30
- To monitor an agent: 30
- Agent Help 31
- REPORTS AND INDICATORS 33
- Queue Status Reports 35
- Agent Status Reports 36
- Status Indicators 36
- ADDITIONAL FEATURES 37
- Some Additional Features 39
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