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Superset 4150
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Mitel Superset 4150 User Manual Page 27
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Table of contents
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AGENT MONITORING
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All rights reserved
2
Contents
3
GETTING STARTED
5
Introduction
7
Using a Headset
8
Logging In / Out
11
QUEUE STATUS
13
Queue Status at a Glance
15
Displaying Reports
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Scrolling Through Reports
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About the SHIFT Key
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Need a reminder?
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AGENT STATUS
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About Agent Status Keys
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Agent Status at a Glance
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Displaying an Agent’s Status
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About the Shift Key
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AGENT MONITORING
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About Agent Monitoring
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A few conditions:
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To monitor an agent:
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Agent Help
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REPORTS AND INDICATORS
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Queue Status Reports
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Agent Status Reports
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Status Indicators
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ADDITIONAL FEATURES
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Some Additional Features
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