Mitel SUPERSET 420 User's Guide download pdf (Page 161)

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Glossary

Analog Signal A continuously variable signal. Voice signals on telephone

lines are usually analog (i.e., transmitted electronically in a form

analogous to the spoken form). A representation of an analog signal is

a sine wave.

Attendant The “operator” of a phone system console. Usually directs

incoming calls to the proper person or department.

May also assign

outgoing lines or trunks.

The operator may be a person or an automated

system.

Automatic call distribution A system used to systematically distribute

incoming calls to a number of operators (called agents). Agents are

usually sales or service people.

Call Forwarding A service which allows a call to be directed to an

extension other than the one that was dialed. This is accomplished by

the called party programming into the phone system the extension the

incoming calls should be forwarded to.

DID Direct Inward Dialing - The capability to dial an extension (inside the

PBX system) without going through the attendant.

Digital Signal A discontinuous signal. One whose state consists of

discrete elements representing specific information. Logically, a digital

signal can be thought of as a pattern of ones and zeros representing a

specific value.

Handset the part of the telephone held in the hand. Contains a transmitter

and a receiver.

Hold Temporarily leave a phone call without disconnecting. You can

return to it at any time.

Hunt The process of a call reaching a group of lines. If the first line is

busy, it will be forwarded to the second line. If the second line is busy,

it will be forwarded to the third line, and so on.

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Mitel SUPERSET 420 User's Guide Page 161