Mitel SUPERSET 420 User's Guide download pdf (Page 3)

Table of Contents

1. How To Use This Manual............................................................................... 1

1.1. Audience ........................................................................................................ 1

1.2. Product Terminology ..................................................................................... 1

1.3. PBX Models Covered in this Manual ............................................................ 2

1.4. Documentation Conventions.......................................................................... 3

1.5. Voice Hardware Covered by This Manual..................................................... 4

1.5.1. Voice Hardware Model Names ............................................................. 4

1.6. When To Use This Manual ............................................................................ 5

1.7. How This Manual Is Organized..................................................................... 5

2. Introduction to PBXs and KTSs.................................................................... 7

2.1. Supervised Call Transfer................................................................................ 9

2.2. Blind Call Transfer....................................................................................... 10

2.3. Caller ID....................................................................................................... 11

2.4. Called Number ID........................................................................................ 12

2.5. Positive Disconnect Supervision.................................................................. 13

2.6. In-Band Signaling ........................................................................................ 14

2.7. Out-Of-Band Signaling................................................................................ 14

2.8. Read Display Messages................................................................................ 14

2.9. “Pressing” Keys ........................................................................................... 15

2.10. Message Waiting Indication....................................................................... 15

2.11. Automated Attendant................................................................................. 15

3. PBX Integration Overview........................................................................... 17

3.1. Voice Features Supported ............................................................................ 17

3.2. PBX Integration Features Supported ........................................................... 19

3.2.1. Unified API ......................................................................................... 19

3.3. PBX Integration Board Description............................................................. 21

3.3.1. Features ............................................................................................... 21

3.3.2. Functional Description ........................................................................ 22

3.3.3. Configurations..................................................................................... 24

3.3.4. Software Support................................................................................. 24

4. PBX Systems.................................................................................................. 25

4.1. Avaya Definity PBXs................................................................................... 25

4.1.1. Avaya Switch Programming Requirements ........................................ 25

4.1.2. Using the PBX Integration Board ....................................................... 27

4.1.3. Programmable Feature Keys ............................................................... 29

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Mitel SUPERSET 420 User's Guide Page 3