Mitel 5550 IP Console User Manual

USER GUIDE

4 ♦ Getting Started Console ScreenThe 5550 IP Console screen is divided into six areas: Menu area – provides alternate ways to access each of the ot

Getting Started ♦ 5Questions about Resilient Talk StateWhat is Resilient Talk State?Resiliency gives your network the ability to handle calls and prov

6 ♦ Getting Started Console KeypadThe console keypad is used for dialing, call processing and accessing 3300 ICP features. You can adjust the slope o

Getting Started ♦ 7Note: Some of the features listed above are programmed for you by default; others are optional and may not be labelled on your keyp

8 ♦ Getting Started Starting and Closing the Mitel 5550 IP ConsoleThe 5550 IP Console starts with the operator status set to “Operator Absent.” To be

Getting Started ♦ 9Adjusting the ConsoleThe console is designed with your comfort in mind. You can make adjustments to the ringer, the language of tex

10 ♦ Getting Started Handset/HeadsetThe console keypad provides jacks for connecting a handset and a headset. One jack is labeled for headset use onl

Call Handling Basics

12 ♦ Call Handling Basics

Call Handling Basics ♦ 13Handling Calls in the Queued Calls Area You have access to three call-handling tools from the Queued Calls area of your conso

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

14 ♦ Call Handling Basics Selecting Calls from the Queued Calls DisplaysYou can select calls using your mouse or your keypad.1. Access the appropriate

Call Handling Basics ♦ 15Answering CallsWhen a new call arrives at the console• the bell rings (if it is turned on),• the call appears in the Incoming

16 ♦ Call Handling Basics Selectively Answering CallsTo select the call you want to answer, you can• Press a softkey (for example, [Recall], [Dial 0],

Call Handling Basics ♦ 17Answering calls from the Incoming Calls displayYou can use the Incoming Calls display to answer calls based either on call pr

18 ♦ Call Handling Basics Dialing Telephone NumbersYou can dial an internal extension number or the number of a telephone outside the system. Either t

Call Handling Basics ♦ 19Other Ways of DialingYou can use the following alternate ways of dialing a telephone number:Last Number Redial – instead of r

20 ♦ Call Handling Basics Transferring (Extending) CallsYou can transfer a call to an extension or an outside number. Use the Transferred Calls displa

Call Handling Basics ♦ 21Introducing the Caller before Completing the TransferAfter your call is answered and you’ve had the chance to speak with the

22 ♦ Call Handling Basics Questions about Transferring CallsWhat do I do if the destination to which I am transferring a call is not answering?• Press

Call Handling Basics ♦ 23Holding Calls and Retrieving Held CallsYou can place up to six callers on hold while you check for information or page the pe

Notices ♦ iiiNotice to Canadian CustomersThis Class A digital apparatus complies with Canadian standard ICES-003.Notice to U.S. CustomersThis equipmen

24 ♦ Call Handling Basics To annotate a call on holdUse [Hold For] to hold a call and annotate it with called-party information. 1. Select the call fr

Call Handling Basics ♦ 25To connect two calls on holdBe sure the Source and Destination areas are both clear.1. Press Retrieve and dial the hold posit

26 ♦ Call Handling Basics Conference CallsUp to eight parties (including yourself) may be connected to form a conference call.To set up a conference c

Call Handling Basics ♦ 27Answering RecallsIf an external call transferred from the console to an extension is not answered within a certain time, the

28 ♦ Call Handling Basics

Advanced Features

30 ♦ Advanced Features

Advanced Features ♦ 31Account CodesAn Account Code is a type of password for the system. You may need to enter an account code to access certain featu

32 ♦ Advanced FeaturesBusy Lamp Field (BLF) Busy Lamp Field (BLF) is an optional feature that allows you to monitor the status of extensions and lines

Advanced Features ♦ 33Calling, Transferring, and Picking Up Calls in the Busy Lamp FieldTo dial an extension, use any of these methods• Select an entr

iv ♦ NoticesNoticesThese notices appear on the product and in the technical documentation:SymbolsThese symbols appear on the product:WARNING Warning i

34 ♦ Advanced FeaturesTo add, remove, or reposition entries in the BLF List1. Select the entry.To select consecutive entries, click the first one, pre

Advanced Features ♦ 35Call Answering PriorityThe console is usually set up to answer incoming calls on a ‘first-come, first-served’ basis. When you pr

36 ♦ Advanced FeaturesIncoming Calls Threshold / Screen PopTo reduce call-waiting times, your system may be programmed to present incoming calls to ot

Advanced Features ♦ 37Cancel Call ForwardingCall Forwarding lets an extension user route some or all calls to other extensions. You can cancel Call Fo

38 ♦ Advanced FeaturesCustomize the Queued Calls DisplaysEach of the Queued Calls displays presents a variety of call information for incoming, held,

Advanced Features ♦ 39Data CallsYou may be asked to connect an outside caller to a data connection for data communications.To connect a caller to a mo

40 ♦ Advanced FeaturesDay and Night ServiceOffice telephone systems are typically placed in Night Service after regular hours, or whenever the last av

Advanced Features ♦ 41Emergency CallsThis feature raises an alarm at the console when an extension user places an emergency call and identifies the ex

42 ♦ Advanced FeaturesFirmkey Programming You can reprogram the top two rows of keys on the console keypad with other features or remove a feature fro

Advanced Features ♦ 43Message WaitingYou can set (activate) a message waiting indicator on an extension, to notify the user that you have a message fo

Table of Contents ♦ vTable of ContentsNotice to Canadian Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiNotice to U.S. Customers .

44 ♦ Advanced FeaturesOperator Absent/Present StatusYou can change the Operator status to Absent when you plan to be away from your desk and do not wa

Advanced Features ♦ 45PagingIf your system has paging equipment, you can use it to make announcements to one or more areas or “zones.”Use the Paging Z

46 ♦ Advanced FeaturesPhone BookUse the Phone Book to search your system's telephone directory for people and extensions. You can search by enter

Advanced Features ♦ 47Scratch PadThe Scratch Pad is your own personal phone directory and Speed Dial list. Use it to save telephone numbers for faster

48 ♦ Advanced FeaturesTrunk Group Status DisplayTrunk Group Status Display is an optional feature that lets you monitor traffic on the system. During

Advanced Features ♦ 49System Speed CallFrequently dialed telephone numbers may be saved for you and other extension users for speed dialing. Use the t

50 ♦ Advanced Features

Hotel/Motel Features

52 ♦ Hotel/Motel Features

Hotel/Motel Features ♦ 53Displaying and Changing Room InformationRoom information includes guest name, room occupancy and condition status (Vacant, Cl

vi ♦ Table of Contents Clear All Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Customize the Queued Calls D

54 ♦ Hotel/Motel Features After displaying the room information, you can...• Enter or change the name of the guest and the company or group he or she

Hotel/Motel Features ♦ 55Changing Room Occupancy and Condition StatusThe room occupancy and condition states are as follows:To change a room’s occupan

56 ♦ Hotel/Motel Features To set, change, or cancel a wake-up time while viewing the guestroom’s information1. For each wake-up call that you want to

Hotel/Motel Features ♦ 57Blocking Room-to-Room CallsCall Blocking stops guests from placing calls to other rooms. You can control when Clock Blocking

58 ♦ Hotel/Motel Features Clearing the Message RegisterThe message register is a record of the number and cost of all external calls placed from a gue

Reference

60 ♦ Reference

Reference ♦ 61AlarmsYour telephone system uses automatic monitoring and fault diagnosis to check the system for faults. An alarm status appearing in t

62 ♦ Reference Rerouted CallsSome users may decide to reroute their calls to your console, or the system may be programmed to reroute certain types of

Reference ♦ 63Class of RestrictionEach extension and trunk in the system is assigned a Class of Restriction. As its name implies, a Class of Restricti

Getting Started

64 ♦ Reference Feature Access CodesFEATURE CODEAccount Code Access - Verifiable - Non-VerifiableAssociated Dataline Access LoopbackCall Hold - Retr

Reference ♦ 65GlossaryAccount CodeA code you dial to access certain system features; to apply your Class of Service (COS) at a different extension; or

66 ♦ Reference Circular Hunting: A new call to the Hunt Group is directed to the first idle extension found after the extension, which received the la

Reference ♦ 67Hunt GroupsDialing a Hunt Group Pilot Number either from the keypad or through the Phone Book feature, connects you to the first availab

68 ♦ Reference System Speed Call List System MessagesThese messages appear in the various areas of your screen. Absent Feature Disallowed for Last Att

Reference ♦ 69Call could not be picked up.The call has been picked up by another attendant, answered at the ringing extension, or the caller has hung

70 ♦ Reference CompletedConfirmation message when the number you’ve entered is valid and the action requested has been taken. Class RestrictedYour Cla

Reference ♦ 71Guest ServicePart of the Hotel/Motel Feature package. This prompt appears in several attendant mode operations. Pressing it places the c

72 ♦ Reference Monitor BusyThe extension you are trying to monitor is already being monitored from another station.MSG WaitingAfter pressing the [Chec

Reference ♦ 73Press “Yes” to Confirm Request or “No” to QuitPress the appropriate softkey. RecallA previously extended call has returned to your conso

2 ♦ Getting Started

74 ♦ Reference Serial - No AnswerThe Serial call has returned to your console because the destination did not answer before a predetermined period of

Reference ♦ 75Unassigned Directory NumberThe number you dialed is not recognized by the telephone system. Verify your number and try again. Wake-up Ca

76 ♦ Reference Trunk NumbersUse this table to record the trunk numbers your system uses. Contact your communications department for more information a

Index ♦ 77IndexAAnswer calls 11Answering priority, changing 35Application area 4Associated data line 39BBLF 32Bulletin Board 31Busy Lamp Field 32Busy

78 ♦ IndexVolume, adjusting 9HeadsetEnabling 9Volume, adjusting 9Hold, place call on 23Hunt Groups 67KKeypad, console 6LLanguage, changing on console

Getting Started ♦ 3IntroductionThe Mitel 5550 IP Console is an attendant console and administration application for the Mitel 3300 Integrated Communic