Mitel 8568 User Manual

MITEL Telephone User Guide8568

ContentsMitel® 8568 Telephone User Guide – Issue 2, June 2010 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® 8568 Telephone User Guide – Issue 2, June 2010Answering and Placing Calls 23Answering Calls. . . . . . . . . . . . . . . . .

ContentsMitel® 8568 Telephone User Guide – Issue 2, June 2010 Page ixPlacing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® 8568 Telephone User Guide – Issue 2, June 2010Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using the Mite

Getting StartedPage 2 Mitel® 8568 Telephone User Guide – Issue 2, June 2010About Your TelephoneYour telephone is equipped with a six-line display, a h

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 3Getting StartedTelephone Feature DescriptionsThe following sections describe default confi

Getting StartedPage 4 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Feature ButtonsFeature buttons provide quick access to commonly used featur

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 5Getting StartedProgrammable ButtonsYour telephone has 16 programmable buttons.The first se

Getting StartedPage 6 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Telephone SignalsYour telephone has several audio and visual signals to ind

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 7Getting StartedHeadset InstructionsYour telephone is designed to work with a headset that

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 9Personalizing Your TelephonePersonalizing Your TelephoneThis chapter describes features yo

Personalizing Your TelephonePage 10 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Installing Designation CardsIf you program buttons on your te

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 11Personalizing Your TelephoneChanging Volume LevelsYou can change the following volume lev

Personalizing Your TelephonePage 12 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Listening to Background MusicIf your system is equipped with

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 13Personalizing Your TelephoneUsing the Dialpad Buttons to Enter CharactersYou can use the

Personalizing Your TelephonePage 14 Mitel® 8568 Telephone User Guide – Issue 2, June 2010The following tables show the dialpad characters for the Cana

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 15Personalizing Your TelephoneDialpad Characters — Japanese (Katakana)Number of Times Dialp

Mitel® 8568 Telephone User Guide – Issue 2, June 2010Mitel 8568 Telephone Quick Reference GuideThis guide provides information for frequently used fea

Personalizing Your TelephonePage 16 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Using Programmable ButtonsFor quick access, you can assign fe

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 17Personalizing Your TelephoneDefault Access CodesThe following are default system access c

Personalizing Your TelephonePage 18 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Answer Ringing Call 23 351Automatic IC Call Access – On/Off 2

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 19Personalizing Your TelephoneMessage – Delete Message 50 368Message – Leave Inter-station

Personalizing Your TelephonePage 20 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Viewing Button AssignmentsYou can view programmable button (k

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 21Personalizing Your TelephoneActivating Door RelayIf the Activate Door Relay feature is en

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 23Answering and Placing CallsAnswering and Placing CallsThe following instructions describe

Answering and Placing CallsPage 24 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Redirecting CallsYou can redirect calls to another extension o

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 25Answering and Placing CallsPlacing Internal CallsInternal calls are calls placed to other

Mitel® 8568 Telephone User Guide – Issue 2, June 2010Answering CallsLift the handset, or press (Speaker) to answer a call while using a headset or t

Answering and Placing CallsPage 26 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Placing External CallsThe following sections describe features

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 27Answering and Placing CallsUsing Speed DialYou can use speed dial to quickly dial stored

Answering and Placing CallsPage 28 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Deleting Station Speed-Dial EntriesTo delete a Station Speed-D

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 29Answering and Placing CallsUsing the DirectoryYou can use the Directory to find internal

Answering and Placing CallsPage 30 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Using Account CodesAccount codes record information for teleph

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 31Call FeaturesCall FeaturesThe following sections describe call-related features.Using Han

Call FeaturesPage 32 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Placing Calls On HoldYou can place calls on either Individual Hold or System

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 33Call FeaturesTransferring Calls to External NumbersTo transfer a call to an external numb

Call FeaturesPage 34 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Manual Call ForwardingThe following table describes Manual Call Forwarding o

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 35Call FeaturesUsing Dynamic Extension ExpressWhen you enable Dynamic Extension Express on

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information necess

Call FeaturesPage 36 Mitel® 8568 Telephone User Guide – Issue 2, June 2010When you enable Dynamic Extension Express, your incoming calls are routed as

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 37Call FeaturesPlacing Conference CallsYou can place a conference call with up to three int

Call FeaturesPage 38 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Ending a Conference and Placing all Parties on HoldYou can end a conference

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 39Call FeaturesUsing Record-A-CallYou can use Record-A-Call to record an ongoing call as a

Call FeaturesPage 40 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Using Call LoggingYour call logs are records of your most recent missed, rec

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 41Call FeaturesUsing Secondary Extension ButtonsSecondary Extension buttons must be program

Call FeaturesPage 42 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Using Configuration AssistantIf Configuration Assistant is enabled for your

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 43Call FeaturesChanging the Dynamic Extension Express SettingsTo change the DDE settings us

Call FeaturesPage 44 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Changing the Manual Call Forwarding SettingsSee “Manual Call Forwarding” on

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 45Call FeaturesUsing Remote ProgrammingIf the Configuration Assistant feature is enabled fo

Page ii Mitel® 8568 Telephone User Guide – Issue 2, June 2010Important Safety Instructions and PrecautionsRemember the following safety guidelines whe

Call FeaturesPage 46 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Changing the DND SettingsSee “Using Do-Not-Disturb (DND)” on page 51 for mor

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 47Call FeaturesChanging the Station PasswordYou can use Remote Programming to change the st

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 49MessagesMessagesThis section describes the following system messaging features: • Inter-s

MessagesPage 50 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Viewing and Responding to MessagesWhen you have waiting messages, the (Message)

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 51MessagesUsing Do-Not-Disturb (DND)You can use DND to stop calls and pages to your extensi

MessagesPage 52 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Using Reminder MessagesYou can use Reminder messages to alert you at a selected t

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 53MessagesPaging Other System UsersYou can place page announcements through telephone speak

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 55Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) who share a com

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page iiiPower RequirementsWhen a PKM IM is attached to the telephone, the telephone requires the

Hunt GroupsPage 56 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once o

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 57Hunt GroupsOther Hunt Group FeaturesThe following features can be used by ACD or UCD hunt

Hunt GroupsPage 58 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Hunt Group Supervisor FeaturesThe following features can be used by hunt group

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 59Hunt GroupsUsing Barge-InWhile monitoring a hunt group call, you can use Barge-In to join

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 61TroubleshootingTroubleshootingThe following sections can help you solve problems that you

TroubleshootingPage 62 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Troubleshooting TipsThe following table includes troubleshooting tips for

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 63TroubleshootingWhen I try to use the Dynamic Extension Express – Handoff feature (388), t

IndexMitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 65AAbout Your Telephone 2Account Codes 30Account Codes, using 30ACD Hunt Group Wrap

Page iv Mitel® 8568 Telephone User Guide – Issue 2, June 2010Telephone UsageThis equipment is not for connection to the telephone network or public co

IndexPage 66 Mitel® 8568 Telephone User Guide – Issue 2, June 2010Conference Calls, placing 37Conference Party, adding 37Conference, dropping 37Con

IndexMitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 67Hunt Groupsaccepting or rejecting Agent Help 58Agent Help, requesting 57agent IDs

IndexPage 68 Mitel® 8568 Telephone User Guide – Issue 2, June 2010RRecord-A-Call, using 39Redialing, external numbers 26Reminder Messages, using 52

IndexMitel® 8568 Telephone User Guide – Issue 2, June 2010 Page 69Time and Date, system 62Tipscomfort and safety 6troubleshooting 62VVoice Mail Use

Part No. 550.8033Issue 2, June 2010661/9144

Mitel® 8568 Telephone User Guide – Issue 2, June 2010 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-003.