Mitel 5000 User's Guide

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Administrator Phone Guide2

Introduction3OverviewThis guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5

Administrator Phone Guide4Additional ReferencesThe following references contain additional information.Feature ReferencesThe administrator phone funct

Introduction5System Networks and NodesTwo or more Mitel 5000 CP systems can be connected to form a network, providing a seamless interface between the

Administrator Phone Guide6Multicultural English ReferencesThis guide is intended for audiences in the United States (U.S.) and in Europe, including th

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Administrator Phone Guide8

Phone and System Administration9IntroductionYou can use a designated administrator phone for simple system administrative tasks. Mitel recommends usin

Administrator Phone Guide10characters the user will enter depending on the number of times each dial pad button is pressed. Users may now enter both l

Phone and System Administration11Phones Supporting Old Character BitmapsOnly the Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and

iiNOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MIT

Administrator Phone Guide12Phones Supporting Japanese Character BitmapsThe Mitel 52xx/53xx IP phones do not support Japanese characters. However, for

Phone and System Administration13Single-Node and Network (Multi-Node) ConfigurationsYour system may be a stand-alone system (single node) or it may be

Administrator Phone Guide14System Date and TimeYou can reset the system time or date when necessary; for example, when the system has returned to its

Phone and System Administration15Synchronizing Network TimesYou can synchronize the minutes past the hour across a network configuration without chang

Administrator Phone Guide16System Speed DialYou can program System Speed Dial numbers; then any system user can use the System Speed Dial feature to d

Phone and System Administration174. Press the backspace button (see page 9) repeatedly until the number is deleted.5. Press # or the ACCEPT menu butto

Administrator Phone Guide18Station (Phone) Programming OptionsThe following sections describe station (phone) options that you can program with the ad

Phone and System Administration19Enabling or Disabling Attendant PhonesYou can enable or disable other phones as Attendant phones. Attendant phones ca

Administrator Phone Guide20Programming Extension User NamesYou can assign user names (the name shown on the display) to other system phones. You can a

Phone and System Administration21Table 10: Default U.S. Class of Service ValuesCOS Name Restriction01 ARS Only This is a phone class of service only

System and Diagnostics Administrator FeaturesQuick Reference GuideThis guide provides information for frequently used administrator phone features. Fo

Administrator Phone Guide22 To program toll restrictions for specific phones:1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), E

Phone and System Administration237. Do one of the following:•Press 1 or the COS DAY menu button for day mode. •Press 2 or the COS NIGHT menu button fo

Administrator Phone Guide24Figure 1: Station Programming FlowchartEnter Program Databasefeature code 9932 (9132) Press 1 or STATION menu buttonENTER D

Phone and System Administration25System Programming OptionsThe following sections describe system options that you can program with the administrator

Administrator Phone Guide26Changing Do-Not-Disturb (DND) Messages You can delete or change the default DND messages. A phone in DND halts all pages, i

Phone and System Administration279. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to ex

Administrator Phone Guide289. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the

Phone and System Administration29Swapping Phone Extension NumbersA phone extension number can be reassigned to (swapped with) another phone. To swap e

Administrator Phone Guide30Figure 2: System Database Programming FlowchartEnter the extensionnumber of thephone to be changed Enter Program Databasefe

Phone and System Administration31Individual Trunk Programming OptionsYou can program the following individual trunk options:• Programming the Trunk An

Setting the System or Network Date and Time1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.2. Use the dial pad buttons t

Administrator Phone Guide323. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK

Phone and System Administration3310. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to e

Administrator Phone Guide344. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears. 5. Enter the extension number, or enter a pa

Phone and System Administration35Programming the Busy Trunk OptionYou can temporarily disable a trunk from service. While it is out of service it cann

Administrator Phone Guide36Trunk Group Programming OptionsYou can program the following trunk group options: • Programming Trunk Group Day or Night An

Phone and System Administration3711. Select another extension number. Or, if you are finished programming the phone list, press # or the ACCEPT menu b

Administrator Phone Guide38Programming Trunk Group Toll RestrictionsYou can program toll restriction classes of service for the trunk groups. See “Pro

Phone and System Administration39Programming Trunk Group Trunk ListsYou can program a list of trunks for a trunk group.To program trunk group trunk li

Administrator Phone Guide40Figure 3: Trunk Database Programming Flowchartfeature code Press 3 or TRUNK menu buttonENTER DATABASE OPTIONENTER TRUNK OPT

Phone and System Administration41Figure 4: Trunk Database Programming Flowchart (Continued)Press 1 orANS ACCESS DAYmenu buttonTOLL RESTRICTIONmenu but

Table of ContentsiiiChapter 1: IntroductionOverview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Administrator Phone Guide42AlarmsAlarms are generated on phones as the result of continuous self-diagnostics run within the system and are a basic ind

Phone and System Administration43Network AlarmsThe system provides both system alarms, including voice processing alarms, and network-wide alarms so y

Administrator Phone Guide44To respond to a minor alarm:1. When a minor alarm indication appears, write down the alarm information.2. While on-hook, cl

Phone and System Administration45SYS ALARM #11 xNNNN EMERGENCYA user has dialed the Emergency Call feature code. The system has seized a trunk and dia

Administrator Phone Guide46Internal Modem The 5000 CP internal modem performs multiple functions. When enabled, the modem is used for DB Programming,

Phone and System Administration47Network Group Diagnostics The Network Group Diagnostics feature allows you to verify that Network Groups have been pr

Administrator Phone Guide483. Enter the board (module) number, not the unit number, where the device to be seized is located, while observing the foll

Phone and System Administration49History FreezesWhen certain system failures occur, service personnel may request a system history freeze (system data

Administrator Phone Guide50

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Administrator Phone GuideivChanging Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Cha

Administrator Phone Guide52

Reference53Troubleshooting TipsTopics in this section include information to help you troubleshoot problems.System Administrator and Provider Informat

Administrator Phone Guide54Programming Planning SheetsThe following sections can help you plan and program your system. Use these sections for referen

Reference55Reminder MessagesTo change the default messages, see “Changing Default Reminder Messages” on page 27.MESSAGE 11 (OUT OF TOWN 'TIL)MESS

Administrator Phone Guide56Changing Station Extension NumbersSee “Changing Phone Extension Numbers” on page 28.Swapping StationsSee “Swapping Phone Ex

Reference57Individual Trunk Programming Record the information in Table 7 for each trunk you want to program.Trunk Group ProgrammingRecord the followi

Administrator Phone Guide58Default Feature CodesEach of the station features is assigned a feature code. Using the station’s dialpad, these codes are

Reference59Diagnostics Feature CodesYou must use the administrator phone and enter the Diagnostics Mode feature code (9900) [9100 in Europe] before yo

Administrator Phone Guide60Diagnostic – ASAI Snoop Off9926 (9126)Turns off the ASAI output to Message Print. ASAI is the protocol the system uses to t

Reference61Diagnostic – ISDN View9948 (9148)This feature code toggles through the three different ISDN view output modes. Entering the feature code th

Table of ContentsvAppendix A : ReferenceTroubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Administrator Phone Guide62Trunk Access CodesTable 11 lists trunk access codes used to select trunks when placing outgoing calls.Diagnostic –Show Vers

Reference63Phone Feature CodesTable 12 lists phone feature codes. Table 12: Phone Feature Codes Feature Name Code Definition Account Code – All C

Administrator Phone Guide64Background Music On/Off313(Not used on single line phones) Turns on and off background music heard through the phone speake

Reference65Display Outside Party Name On/Off379(Display phones Only) When the phone user enters this feature code, while connected to a CO call that h

Administrator Phone Guide66Headset EnableHeadset DisableHeadset On/Off315316317(Not used on single line phones) The enable code signals the system tha

Reference67Program Station Passcode392The station passcode is used for the Remote Programming feature. The passcode can be changed by entering the Pro

Ring Intercom Always On/Off377Enables/disables the feature that allows the phone to always place private (non-handsfree) intercom calls.Ring Tone Sele

Index69IndexAAdministratorfeature codes 58phoneenabling or disabling 18password, programming 25troubleshooting 53phone troubleshooting 53programming p

Administrator Phone Guide70Modeminternal, enabling and disabling 46internal, resetting 46Multicultural English references 6Multi-node configuration 13

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