Mitel 5212 User's Guide

Model 5212/5224MITEL Endpoint User Guide

ContentsMitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Answering and Placing Calls 19Answering Calls. . . . . . . . . . . . . . .

ContentsMitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page ixPlacing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Troubleshooting 49Contact Information. . . . . . . . . . . . . . . . . . . . .

Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for us

Getting StartedPage 2 Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008Model 5212 FeaturesThe Model 5212 is shown here. See “Endpoint

Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008 Page 3Getting StartedModel 5224 FeaturesThe Model 5224 is shown here. See “Endpoint

Getting StartedPage 4 Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008Endpoint Feature DescriptionsThe following sections describe de

Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to commonly

Getting StartedPage 6 Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008Endpoint SignalsThe Model 5212/5224 has several audio and visua

Mitel® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008 Page 7Getting StartedHeadset InstructionsWhen using a headset, press (Speaker) to

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 9Personalizing Your Endpoint Personalizing Your EndpointThis chapter describes feature

Personalizing Your EndpointPage 10 Mitel® Model 5212/5224 User Guide– Issue 2, October 2008Installing Designation CardsIf you program buttons on your

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 11Personalizing Your EndpointChanging Volume LevelsYou can change the following volume

Personalizing Your EndpointPage 12 Mitel® Model 5212/5224 User Guide– Issue 2, October 2008Changing the LanguageYour system administrator can select

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 13Personalizing Your EndpointDefault Access CodesThe following are default system acce

Personalizing Your EndpointPage 14 Mitel® Model 5212/5224 User Guide– Issue 2, October 2008Automatic Trunk Answer 20 350Background Music – On/Off 12

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 15Personalizing Your EndpointViewing Button AssignmentsYou can view programmable butto

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Model 5212/5224 Endpoint Quick Reference GuideThis guide provides information for frequentl

Personalizing Your EndpointPage 16 Mitel® Model 5212/5224 User Guide– Issue 2, October 2008Resetting Programmable ButtonsYou can reset all buttons (k

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 17Personalizing Your EndpointResetting the Endpoint to the Default SettingsResetting t

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 19Answering and Placing CallsAnswering and Placing CallsThe following instructions desc

Answering and Placing CallsPage 20 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Redirecting CallsYou can redirect incoming calls to anothe

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 21Answering and Placing CallsPlacing Internal CallsInternal calls are calls placed to o

Answering and Placing CallsPage 22 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Placing External CallsThe following sections describe feat

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 23Answering and Placing CallsUsing Station Speed DialYou can use Station Speed Dial to

Answering and Placing CallsPage 24 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008To use the dialpad to enter characters:Press the dialpad b

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 25Answering and Placing CallsDeleting Speed-Dial EntriesTo delete a Station Speed-Dial

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Answering CallsLift the handset, or press (Speaker) to answer a call while using a headse

Answering and Placing CallsPage 26 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Using the DirectoryYou can use the Directory to find inter

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 27Answering and Placing CallsUsing Account CodesAccount codes record information for te

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 29Call FeaturesCall FeaturesThe following sections describe call-related features.Usin

Call FeaturesPage 30 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Placing Calls On HoldYou can place calls on either Individual Hold or S

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 31Call FeaturesTransferring Calls to External NumbersTo transfer a call to an external

Call FeaturesPage 32 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Manual Call ForwardingThe following table describes Manual Call Forward

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 33Call FeaturesPlacing Conference CallsYou can place a conference call with up to thre

Call FeaturesPage 34 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Ending a Conference and Placing all Parties on HoldYou can end a confer

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 35Call FeaturesUsing Call LoggingYour call logs are records of your most recent missed

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information ne

Call FeaturesPage 36 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Using Secondary Extension Buttons.Secondary Extension buttons must be p

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 37Call FeaturesUsing Remote Programming to Change the PasswordYou can use Remote Progr

Call FeaturesPage 38 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Using Remote Programming to Forward CallsSee “Manual Call Forwarding” o

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 39MessagesMessagesThis section describes the following system messaging features: • Int

MessagesPage 40 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Viewing and Responding to MessagesWhen you have waiting messages, the (Mess

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 41MessagesUsing Do-Not-Disturb (DND)You can use DND to stop calls and pages to your ext

MessagesPage 42 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Using Reminder MessagesYou can use Reminder Messages to alert you at a select

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 43MessagesPaging Other System UsersYou can place page announcements through endpoint sp

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 45Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) who share a

Page ii Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Important Safety Instructions and PrecautionsRemember the following safety guidelines

Hunt GroupsPage 46 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at on

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 47Hunt GroupsOther Hunt Group FeaturesThe following features can be used by ACD or UCD

Hunt GroupsPage 48 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Hunt Group Supervisor FeaturesThe following features can be used by hunt g

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 49TroubleshootingTroubleshootingThe following sections can help you solve problems that

TroubleshootingPage 50 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Troubleshooting TipsThe following table includes troubleshooting tips

IndexMitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 51AAccount codes, using 27Agent Helpaccepting or rejecting 48requesting 47Agent

IndexPage 52 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008EEmergency calls, placing 20Endpointblank display 1changing volume levels 11c

IndexMitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page 53MMembers, hunt group 45Messagescanceling 40deleting 40Do-Not-Disturb 41error

IndexPage 54 Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Station Monitor, using 48Station Speed Dialnumbersdeleting 25dialing 24storin

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page iiiPower RequirementsThe endpoint requires any one of the following power supplies: • M

Part No. 550.8122Issue 2, October 2008AYYY/YYYYA

Page iv Mitel® Model 5212/5224 User Guide – Issue 2, October 2008Endpoint UsageThis equipment is not for connection to the telephone network or public

Mitel® Model 5212/5224 User Guide – Issue 2, October 2008 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-