Mitel 8620 manuals

Mitel 8620 User's Guide (384 pages)

Brand: Mitel | Category: Telephones | Size: 3.50 MB |

English

Table of contents

Inter-Tel

1

Axxess

1

Voice Mail, and Diagnostics

3

Administrator Features

3

* to enter a colon (:)

4

INTER-TEL

5

CONVERGED

5

COMMUNICATIONS PLATFORM

5

ADMINISTRATOR GUIDE

5

Product Disposal Instructions

8

Table of Contents

10

Page vi

10

Page vii

11

Safety Instructions

13

Regulatory Notices

13

Network Security Statement

13

V11.0 New Features

15

Overview

17

INTRODUCTION

18

INTER-TEL SOFTWARE LICENSING

19

“ENDPOINTS” AND “PHONES”

20

VOICE PROCESSING SYSTEMS

21

VOICE MAIL NETWORKING

24

Administrator Procedures

27

SETTING SYSTEM DATE AND TIME

30

SETTING NETWORK DATE AND TIME

31

SYNCHRONIZING NETWORK TIME

32

DSS/BLF Button Indications

56

Alarm Priorities

63

EXTENSION

64

SEIZING A DEVICE

66

BROADCASTING MESSAGES

69

when you are done

72

for More Options

76

IMPORTING FAX DOCUMENTS

78

CREATING AUDIOTEX RECORDINGS

79

for recording options

81

for day mode

81

to record an ASR prompt

82

to replay the prompt

82

CUSTOM AUDIOTEX RECORDINGS

83

STATION PROGRAMMING

84

System Hardware

89

Page 74

90

STATION INSTRUMENTS

92

INTER-TEL ENDPOINTS

93

Default Feature Buttons

102

TRANSFER

104

AGENTSET

112

SINGLE-LINE SETS

113

MINI-DSS UNITS

116

IP AND SIP DEVICES

116

Feature Code Exceptions

124

OPTIONAL SYSTEM EQUIPMENT

125

System Features

127

Page 113

129

Page 114

130

Page 115

131

ACCESS TO THE FEATURES

132

FEATURE CODES

133

Trunk Access Codes

133

Station Feature Codes

134

Administrator Feature Codes

140

Diagnostics Feature Codes

141

Extension Numbers

144

ATTENDANT STATIONS

145

ATTENDANT RECALL

146

HUNT GROUPS

148

HUNT GROUP CALL PROCESSING

149

UCD HUNT GROUPS

152

ACD HUNT GROUPS

159

3. If off-hook, hang up

162

ACD HUNT GROUPS SPAN NODES

165

N CALLS WAITING FOR <HUNT

168

GROUP>

168

TRUNK FEATURES

169

INTER-TEL ENDPOINT DISPLAYS

170

SINGLE-LINE SET DISPLAYS

172

ANSWER FEATURE CODE

173

OUTGOING

176

TOLL RESTRICTION

177

CLASS OF SERVICE (COS)

178

EMERGENCY CALL FEATURE

181

Gateway Application

185

DAY AND NIGHT MODES

186

INTER-TEL ENDPOINT FEATURES

188

SELECTABLE RING TONE

190

AUTOMATIC CALL ACCESS

194

MULTILINGUAL CAPABILITY

196

VOICE PROCESSING SYSTEM

198

DIRECTORIES

199

CHANGE LANGUAGE FEATURE CODE

199

INTERCOM CALLS

200

STATION-TO-STATION CALLING

201

CALL LOGGING DISPLAY

206

button

209

4809619000 JOHN

209

FR AUG 20 11:53A

209

4809619000

209

INTER-STATION MESSAGES

210

LEAVING MESSAGES

211

RESPONDING TO MESSAGES

212

OUTSIDE CALLS

217

RECEIVING OUTSIDE CALLS

220

ON-HOOK MONITORING

221

GROUP LISTEN FEATURE

221

ACCOUNT CODES

223

PLACING CALLS ON HOLD

227

SYSTEM HOLD

228

CONSULTATION HOLD

228

HOLD RECALL

228

MICROPHONE MUTE

229

CALL WAITING

230

CALL TRANSFER

232

TRANSFER TO RING

233

TRANSFER TO HOLD

234

CALL SCREENING

235

or the REPLAY menu button

236

or the FORWARD menu but

236

REVERSE TRANSFER

237

CONFERENCE CALLS

238

PLACING A CONFERENCE CALL

239

ADD PARTIES TO A CONFERENCE

240

EXITING A CONFERENCE

240

RECORD-A-CALL

243

AGENT HELP

245

SYSTEM FORWARDING

248

HUNT GROUP FORWARDING POINTS

250

SYSTEM FORWARD ENABLE/DISABLE

253

CALL FORWARDING

255

FWD BUTTON

256

FORWARD TO AN OUTSIDE NUMBER

257

FORWARD TO THE MESSAGE CENTER

257

FORWARD TO AN ATTENDANT

257

FORWARD TO VOICE MAIL

257

SPEED DIALING

259

SYSTEM SPEED DIALING

260

STATION SPEED DIALING

262

Digit Map Table

264

5. Do one of the following:

268

SOFTPHONE)

270

IC DIRECTORY

271

FEATURE DIRECTORY

274

OUTSIDE DIRECTORY

274

HOUSE PHONE

275

REDIALING

276

Redial Options

277

REDIRECT CALL

279

REMOVE FROM PAGING

281

DO-NOT-DISTURB

281

5. Terminate programming:

284

DO-NOT-DISTURB OVERRIDE

285

REMOTE FEATURE PROGRAMMING

285

REMOTE FORWARD PROGRAMMING

288

DEFAULT STATION

289

HOOKFLASH/RECALL

290

REMINDER MESSAGES

290

Default Reminder Messages

291

CALL COST ACCOUNTING

293

Figure 8. SDMR Report Format

296

SYSTEM ERROR/MESSAGE PRINT

297

AUDIO DIAGNOSTICS FEATURE

300

AUDIO PROBLEMS

301

Audio Problems

301

PHANTOM DEVICES

303

Voice Processing Features

305

Page 290

306

AUTOMATED ATTENDANT

307

EXTENSION ID

310

AUTOMATIC FAX DETECTION

311

AUTOMATIC SPEECH RECOGNITION

312

CALL ROUTING ANNOUNCEMENT

313

DIGIT TRANSLATION

314

DIGIT TRANSLATION NODES

314

. Some char

317

once to

317

ACCEPTING A NAME

318

or hang up.)

319

EM DIRECTORIES

320

, say the first

322

E-MAIL READER

323

FAX-ON-DEMAND

324

VOICE MAIL

330

MAILBOXES

331

GROUP LISTS

332

SUBSCRIBER FEATURES

336

Endpoint User Guides

337

UNIFIED MESSAGING

338

Voice Processing Prompts

339

* ...seconds... N/A

344

* ...Hundred N/A

350

* Oh N/A

350

* Thousand N/A

350

* Zero N/A

350

Default Feature Codes

369

Page 355

371

Page 356

372

Page 357

373

Page 358

374

Page 359

375

Page 360

376

Page 361

377

Page 362

378

Page 363

379

Page 364

380

Page 365

381

Page 366

382

VOICE MAIL FLOWCHART

383

A661/9112A

384

Mitel 8620 Specifications (624 pages)

Brand: Mitel | Category: Telephones | Size: 10.33 MB |

English

Table of contents

Mitel 5000

3

Product Disposal Instructions

5

Safety Instructions

7

Regulatory Notices

7

Limited Warranty

7

Secure Socket Layer

9

Network Security Statement

10

Contents

11

Chapter 5: Installation 5-1

12

Initial DB Programming Tasks

14

Chapter 7: Reference 7-1

15

Index I-1

16

Page xvi Mitel

18

Page xvii

19

Page xix

21

Page xx Mitel

22

Page xxi

23

Page xxii Mitel

24

Mitel 5000 v3.0 New Features

25

Version 3.0 Content Summary

26

Increased DEI Capacity

27

Mitel Cordless Devices

27

Document Overview

31

Chapters in This Manual

33

Mitel Reference Documents

34

Document Style Conventions

35

Hazard Identification Methods

36

Other Notes

36

Product Description

37

Page 3-2 Mitel

38

System Evolution

40

System Configurations

41

Mitel CS-5600

42

Base Server Technology

43

Base Server Interfaces

44

Digital Capability

45

Single-Line Adapter

46

Trunks and Endpoints

47

System Licensing Requirements

49

Licensing Options for v3.0

50

Licensing Scenarios

51

Model 8602 IP Softphone

52

Basic Voice Mail

52

IP Gateway Trunk Licensing

54

Software Feature Licensing

54

IP Endpoint Licensing

54

Types of IP Endpoints

55

IP Resources

56

Networking

57

Hardware Summary

58

Features

58

Specifications

59

Page 4-2 Mitel

60

Page 4-3

61

Environmental Requirements

62

Windows XP

63

Windows Vista

63

System-Wide Specifications

64

Power Supply

65

Surge/Spike Protection

65

UPS Monitoring

67

Compatible USB Hubs

68

Software Specifications

69

Cabling to Endpoints

70

Capacities

71

System Capacities

72

Licensing Capacities

75

System Endpoint Capacities

77

Base Server

78

Motherboard elements

79

USB Flash Drives

83

Base Server Expansion Modules

84

Two-Port Loop Start Module

88

Four-Port Loop Start Module

89

Basic Rate Module

89

Processing Server (PS-1)

90

PS-1 BIOS Settings

91

PS-1 Connection Interfaces

91

Digital Endpoint Module

93

Software Version Requirements

94

System Resources with DEI

95

Digital Endpoints

95

Basic Voice Mail (BVM)

96

Initial Recording Handling

97

Temporary Files

97

Trunking

98

Endpoints

100

Multi-Protocol Endpoints

101

IP (Only) Endpoints

102

*) cancels features

104

Wireless IP Endpoints

105

SIP (Only) Softphones

105

Endpoint LED Flash Rates

106

Chapter 4: Specifications

107

Optional Handset Amplifiers

111

Playback Devices

112

Attendant Console

113

IP Network Requirements

114

Automatic NAT Detection

116

Protocols and Ports

117

UDP Port Assignments

118

99 Nodes Support

119

Peripheral Equipment

121

SMDR/Error Message Output

123

CT Gateway

123

Additional Information

123

Installation

125

Base Server Modules

126

Maintenance Tasks

127

System Upgrades

128

Optional System Equipment

129

Chapter Overview

130

INSTALLATION PLANNING

131

Pre-Installation Checklist

133

Chapter 5: Installation

135

Planning Station Locations

136

Gathering Optional Equipment

137

Unpacking the Equipment

138

Wall-Mounting the Base Server

139

Installing UPS Monitoring

142

Memory Card

143

Laying Out Cable Runs

144

Completing Installation Tasks

157

Programming

161

Troubleshooting

162

PAGE MOH

170

Procedure

172

Procedures

175

Licensing

181

Essential PS-1 BIOS Settings

181

PS-1 Hardware

182

Installing a DEI

184

Running Cables to Endpoints

186

Unpacking the DEI Equipment

193

Installing DEI Hardware

194

Installing Modules in the DEI

194

1 - 2 7 - 85 - 63 - 4

196

Single Line Module Pinouts

197

(Part of MDF)

205

• Figure 5-41

206

• Figure 5-42 on page 5-83

206

• Figure 5-43 on page 5-84

206

Station Loop Resistance Test

209

Introduction

210

Installing an OPX Station

210

Powering Up the System

213

Powering Down the System

214

Restoring the Database

218

Backing Up the Database

220

Changing the License

221

Software License Upload

223

Invalid License Upload

224

Replacing the Power Fuse

226

ENDPOINTS

230

Installing IP Endpoints

230

Physical Interfaces

234

Model 8690

236

Axxess IP PhonePlus

237

Eclipse IP PhonePlus

238

Wall-Mounting IP Endpoints

239

Model 8600 Series Endpoints

240

IP PhonePlus and Model 8660

246

Where to Program IP Resources

250

Single Line Modules

251

Single-Line Adapter (SLA)

251

Modem Data Port Module

251

Installing Digital Endpoints

252

Page 5-131

255

Page 5-132 Mitel

256

Adjusting the Baseplate

257

Wall-Mounting an SLA

262

Upgrade Scenarios

266

Upgrading a System

266

Upgrade Assumptions

273

Onboard TFTP Server

273

Firmware Management

274

Software Packaging

275

New Installations for v3.0

276

Upgrading to v3.0

276

Considerations

277

Install v3.0 Software

277

Install DB Programming

280

Downgrading DEI Chassis

290

Time Slots for DEIs

291

• Mounting on a wall:

300

• Mounting on a wall plate:

300

Firmware

305

Firmware Update Changes

306

Updating Firmware

306

Upgrading Only Software

309

Parts and Materials

310

Processes and Procedures

310

Installing a CT Gateway

315

PAGE M OH

317

Inter-Tel CS-5200/5400

321

Installing an IP SLA

322

Defaulting IP SLA Settings

323

Installing SIP Gateways

324

Installing a Mini-DSS Unit

327

Installing a DSS/BLF Unit

329

Installing a PCDPM

330

CONNECTOR

335

OUTPUT DEVICE

336

Installing an MDPM

338

Connecting DSS/BLF Units

339

Attaching a 12-Row Model

347

Wizard Interfaces

350

Page 6-3

351

Guidelines

353

Chapter 6: Programming

355

System Setup for Programming

356

Programming Software

357

Stand-Alone Local Programming

357

Database Utilities

358

Tests and Error Messages

359

Database Converter Utility

370

With v2.0 databases:

371

DB Converter Error Messages

375

Database Conversion Process

378

• IP devices (page 6-39)

386

• Uninstalled bay

388

• Installed bay

388

• IP devices

388

Database Conversion Log File

391

Remove a Device from a Module

398

Install a Module

399

Uninstall a Module

400

Change Module Capacity

402

• LS–4: Check that ports 3

403

Software License Management

404

Viewing the Current License

405

Transferring Licenses

406

System Downgrades

410

Software License Directory

411

The Configuration Wizard

416

Process Summary

417

Programming IP Settings

419

Programming IP Devices

421

• Add more IP endpoints

422

• Or, click OK

422

Editing Existing IP Devices

427

Programming Expansion Modules

428

• None (default)

430

• Trunk/Trunk

430

Troubleshooting Tips

446

Selection Wizards

453

Planning Sheet Availability

455

Software License Features

455

System-Wide Parameters

456

Moving Modules

462

• Select one or more ports

484

Processor Module

485

Processor Expansion Card

485

Digital Expansion Interface

486

Internet Protocol Resources

487

Echo Thresholds

490

SLM-8 Programming Overview

494

SLM-8 Programming Procedures

494

Overview

498

Reference

501

Replacement Parts

502

Parts and Part Numbers

503

System Kits

504

Trunk Interfaces/Modules

505

Licenses

505

Digital Expansion Equipment

506

Analog Single Line Modules

507

Batteries

507

Chapter 7: Reference

508

Documentation

509

Abbreviations and Acronyms

510

Glossary

514

Private Networking

517

Planning the Network

520

Design the Network

521

T1/PRI or E1/PRI Networking

522

T1/PRI and E1/PRI Programming

523

IP Networking

527

IP Resource Programming

528

Extension Numbers

531

Node Programming

533

Sample Node Programming

534

Node Programming Procedures

537

Network-Wide Alarms

544

Clearing Network Alarms

546

Network IP Topology

549

Terminology

550

Communication Types

553

Topology Requirements

554

Private (Trusted) Networks

555

Public (Untrusted) Networks

557

Internet

561

IMPORTANT

562

CS-5400

564

Firewall Configuration

566

Internal LAN

567

Non-NAT DMZ

567

Port Usage and Protocols

568

Table B-1. Port Assignments

569

Non-NAT DMZ Configuration

574

ITP Endpoints and Networking

576

Adtran NetVanta

577

Switch/Router Example

577

Non-NATed DMZ Configuration

581

Page C-1

583

Abbreviations

585

GNU Public License

586

No Warranty

590

Preamble

590

Lighttpd

597

Requests for Source Code

598

Page I-1

599

Page I-2 Mitel

600

Page I-3

601

Page I-4 Mitel

602

Page I-5

603

Page I-6 Mitel

604

Page I-7

605

Page I-8 Mitel

606

Page I-9

607

Page I-10 Mitel

608

Page I-11

609

Page I-12 Mitel

610

Page I-13

611

Page I-14 Mitel

612

Page I-15

613

Page I-16 Mitel

614

Page I-17

615

Page I-18 Mitel

616

Page I-19

617

Page I-20 Mitel

618

Page I-21

619

Page I-22 Mitel

620

Page I-23

621

Page I-24 Mitel

622

A691/9111A

624

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