Mitel 5760 VC User's Guide download pdf (Page 133)

Mitel Networks 5760 VC User’s Guide 12-1

12 TROUBLESHOOTING

This chapter provides simple solutions for common oversights and issues.

If you are unable to find a solution to your problem, please request help from our

Technical Support channels.

É To request technical support

❑ Contact your local Mitel Networks distributor, and request assistance from

its technical support department.

The solutions in this chapter are grouped by the type of equipment affected by the

oversight or failure.

12.1 System Diagnostics

To begin searching for the source of a problem, check the Diagnostics dialog. It

describes any network and server problems that may exist.

É To open the Diagnostics Dialog

If there is a problem described in the Diagnostics dialog, consult with the

system administrator to find a solution.

System or

Equipment

Issues concerning the 5760 VC unit or connected

accessories

Network or

Communications

Issues concerning networks, interface lines, and

network equipment. This section is further categorized

into IP, ISDN and Data Transfer issues.

1. Press <Status>. The Status dialog box opens.

2. Press the green DIAG SoftKey. The Diagnostics dialog opens.

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Mitel 5760 VC User's Guide Page 133