Mitel 5760 VC User's Guide Page 136
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- Table of contents
- TROUBLESHOOTING
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Chapter 12 Troubleshooting
12-4 Mitel Networks 5760 VC User’s Guide
12.2 Main Unit and Standard Accessories
Blank Screen Solution
No video appears
on the TV screen
after more than one
minute.
1. Verify that the TV monitor is on.
2. Verify that all cable connections are correct and
secure.
3. If the selected video source is an optional camera,
verify that it is turned on and operating properly.
No Menus Solution
Guide Screen or
Menu and Phone
Book do not
appear.
1. Unplug the Composite VIDEO-IN connector and
plug it into the VCR VIDEO-OUT connector. If the
Menus now appear, open the Set Video dialog and
deselect Dual Monitor.
2. Verify that the batteries are inserted properly in the
remote control.
No Audio Solution
While in a call, you
can’t hear the
remote party, and/
or they can’t hear
you.
1. Verify that the volume on the local TV set is set to an
audible level.
2. Press <Volume> and make sure that the volume level
of the 5760 VC is audible.
3. Verify that the microphones and TV monitors on both
the local and remote sides are connected properly and
securely.
4. Press <Menu> and select Audio. Make sure that the
correct audio input device and mixing mode are
selected.
No Video Solution
You cannot see
video from an
optional camera or
a VCR.
1. Verify that the cables from the video source are
connected correctly between the main unit and the
video source.
2. Press <CAM> and make sure that the appropriate
video source is selected.
- User’s Guide 1
- Limited Warranty 3
- Modifications 3
- Safety Notice 4
- Regulatory Notices 5
- For Users in Canada 6
- Conformance to EC Directives 8
- Declaration of Conformity 8
- PRODUCT NAMES 9
- About This User’s Guide 10
- Product Names 11
- TABLE OF CONTENTS 13
- Table of Contents 14
- 1WELCOME TO THE 5760 VIDEO 17
- APPLIANCE 17
- 1.2 5760 VC Features 18
- 1.3 5760 VC System Components 19
- 5760 VC Components 20
- 5760 VC Main Unit 21
- Remote Control 21
- °. The microphone 22
- 2GETTING STARTED 23
- 2.2 The Remote Control 24
- 2.3 5760 VC Screens 25
- 2.4 Navigating in 5760 VC 26
- Entering Data 28
- Before Calling 29
- Chapter 2 Getting Started 31
- É To dial ISDN numbers 31
- 2.6 Shutting Down the 5760 VC 33
- 3VIDEOCONFERENCING BASICS 35
- Automatic Answer 36
- LAN Entries 38
- ISDN Entries 39
- New Entry - ISDN, Model 3 40
- New Entry - ISDN with Bonding 40
- É To edit an entry 41
- É To delete an entry 41
- 3.3 Starting Videoconferences 42
- Calling Through Gateways 47
- 3.4 Ending Videoconferences 49
- 4NETWORK CONFIGURATION 51
- Location of the 5760 VC 53
- Value Description 61
- ISDN Switch Type 62
- ISDN Phone Numbers 63
- SPID Numbers 64
- LAN Status 65
- ISDN Status 66
- 5VIDEO AND AUDIO ADJUSTMENTS 67
- Monitor Configurations 69
- Selecting the Current Camera 70
- Controlling the Camera 72
- Display Modes 74
- É To mute the video 75
- É To unmute the video 75
- 5.2 Adjusting the Audio 79
- • Mute the incoming audio 79
- • Mute the outgoing audio 79
- Choosing a Microphone 80
- Setting Mixing Options 81
- Select an audio 82
- 6VIDEO OVER IP 85
- Packet Based 86
- 6.2 Conferencing Systems 87
- 6.4 Gatekeepers 90
- 6.5 Gateways 91
- MULTICAST 95
- Requesting the Floor 97
- Returning the Floor 97
- ULTI-PARTY VIDEOCONFERENCING 101
- HROUGH AN MCU 101
- É To open the MCU screen 104
- Available SoftKey functions 104
- 9TELEPHONY EXCHANGE FUNCTIONS 109
- Select Network 110
- É To log in to the 5700 VF 110
- Call Forward 112
- É To disable Call Forwarding 113
- Call Pickup 114
- Call Transfer 115
- Simplified Gateway Dialing 117
- ATA AND APPLICATION SHARING 119
- 10.1 Setting Up Data Sharing 120
- É To open a data connection 121
- To close the data connection 122
- EB-BASED REMOTE MANAGEMENT 123
- • LAN - networking details 127
- Phone Book 128
- Display Image 129
- Display Image Page 130
- Status Monitoring 131
- 12 TROUBLESHOOTING 133
- Chapter 12 Troubleshooting 135
- 12.3 IP Network 137
- 12.4 ISDN Network 138
- 12.5 Data Sharing 139
- ASETTING UP THE 5760 VC 141
- BMULTI-LANGUAGE INTERFACE 147
- CSOFTWARE UPGRADE 149
- Appendix C Software Upgrade 150
- C.2 Applying the New Upgrade 152
- C.3 Post-Upgrade Procedures 153
- C.4 Installer Mode 153
- C.5 Software Key Upgrade 154
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