Mitel Panther II 820 User Manual download pdf (Page 5)

a. Access the programming mode (see section B.).

b. Enter Q1, wait for the start tone, then begin speaking. When finished, enter any Touch Tone.

c. Enter Q2 to record each additional message (up to 7 total, see chart above).

Note: Three beeps indicate overflow and errors.

d. To review all of the announcements, enter Q3.

e. If a mistake is made, use Q1 to start recording from the beginning

G. Dialing speed

The dialing speed of the ACA-1A can be set for normal (4 Touch Tones per second) or fast (8 Touch Tones per

second) speed. While in the programming mode, enter Q4 to select fast speed dialing. If the phone system cannot

accept fast speed dialing, enter Q5 for normal speed.

H. Centrex mode

If the ACA-1A is being used in a Centrex application, it may take up to 15 seconds for

a transfer to complete and the ACA-1A must allow for this delay. If the application

requires this additional delay, select the Centrex mode by entering Q6 while in the

programming mode (see section B). The period of delay can be adjusted by

programming memory position #44 with a number from 0 to 9 (see chart to the right).

I. Recording

All recordings must be made consecutively in the order shown in the chart below, right.

Note: All announcements must be recorded for the ACA-1A to operate properly. If no

announcement is desired, a 1 second moment of silence must be recorded.

Recording Tips & Hints

• Write a script for each announcement. Before recording, read the script while timing yourself. Remember, total

record time cannot exceed 60 seconds.

• For faster call processing, keep your “greeting” announcement short. The unit will not answer additional calls until a

call has been transferred!

“Greeting” Example: “Viking Electronics. Please press 1 for sales, 2 for product support or 3 for customer service. If

you do not have a Touch Tone phone, stay on the line for an operator.”

“Transfer” Announcement Example: “Please hold while your call is transferred.”

“Busy” Announcement Example: “That extension is busy. Please make another selection or dial 0 to talk to the

operator.”

2. Remote Recording

a. Insert a carbon handset into the REC/MON jack or

connect a tape player to the TAPE jack.

b. Set the Play/Record switch to the REC position.

Note: The LED will flicker with the audio level. Use

this to set the audio level when down loading from a

tape. The optimum audio level is reached when the

LED flickers but is not mostly on or mostly off.

1. Local Recording

F. Ring Delay (memory location #45)

The ACA-1A can be programmed to answer the incoming call after a preset number of rings. The ring delay

number is stored in memory position #45 and can be set with any number between 1 and 9 (0 is not allowed).

Record Order

Normal Mode

Greeting

Transfer

Busy

Record Order

Bilingual Mode*

Greeting in both languages

Language 1 Greeting

Language 1 Transfer

Language 1 Busy

Language 2 Greeting

Language 2 Transfer

Language 2 Busy

Enter Delay in Seconds

* Factory Default

c. Momentarily press the START button, wait for the start tone, then begin

speaking or start your tape player. When finished press the button again.

d. Repeat step c for the remaining messages (see chart to the right).

Note: LED indicates overflow by flashing high/low.

e. To review all the announcements, set the PLAY/RECORD switch to the

PLAY position and momentarily press the START button.

Note: LED indicates playback by flashing on/off.

* Dip Switch 3 must be set

to ON prior to recording.

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Mitel Panther II 820 User Manual Page 5

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