Mitel 3300 Troubleshooting Guide

MITEL3300 IP Communications PlatformTechnician’s HandbookMitel Communications Director Release 5.0

xEnter document Title using Variable

903300 ICP Technician’s Handbook24. Back up the database (page 130).Tip: If you have an IP console, you must:- Cycle the power on the IP TKB (key pad)

91Software InstallationThe MCD Software Installer ToolInstall the MCD Software Installer ToolYou can install the MCD Software Installer Tool on the In

923300 ICP Technician’s HandbookTo perform a full or new install with the Software Installer:1. Launch the Software Installer.2. Choose:-3300ICP to in

93Software Installation9. Click Next.10. In the License and Option Selection screen, enter the ARID (Application Record ID) and click on Retrieve Lice

943300 ICP Technician’s HandbookUpgrade System Software The following conditions apply to both online and offline upgrades:• You will not be able to u

95Software Installation3. The SI Login Screen will appear. Complete the login and IP addresses, and click Configure.4. The Upgrade Screen appears. Cli

963300 ICP Technician’s HandbookCancel or Close an Online UpgradeYou can cancel your online upgrade at any time without affecting system users. The up

97Software InstallationResume an Online Upgrade1. Launch the Software Installer.2. Login and connect to the 3300. If the SI determines that an upgrade

983300 ICP Technician’s HandbookOffline UpgradeFollow the steps as specified by the Software Installer. Your system will be unavailable during the cou

99Software Installation8. Click Start on the In Progress screen.9. After you upgrade a controller in a resilient cluster, you must clear your PC’s bro

Chapter 1Getting Started

1003300 ICP Technician’s HandbookReprogram external DHCP servers (required for Release 7.0)1. Use option pairs 60/43 or 124/125, whichever is most app

101Software InstallationSystem Software Installation DetailsSoftware Upgrade/Install OptionsTable 9: 3300 ICP Upgrade/Install OptionsUpgrade Path Pr

1023300 ICP Technician’s HandbookUpgrading System Software - Notes, Tips, and Cautions Note 1: See “Downgrading to a Previous Software Release” on pag

103Software InstallationChange Number of IP User LicensesIf you need to decrease or increase the number of IP User Licenses during the software instal

1043300 ICP Technician’s Handbook30 or 60 / Flexed Dimension Selection30 or 60 / Flexed Dimension SelectionInstall or Upgrade Use Dimension Selections

105Software InstallationInstalling MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)Use this procedure to install Mitel Standard Linux (MSL)

1063300 ICP Technician’s HandbookInstalling MSL Software on an MXe ServerUse this procedure to install Mitel Standard Linux (MSL) software on a replac

107Software Installation- Click Next to accept the location displayed and continue. You will see a read-only list of the configurations you have made.

1083300 ICP Technician’s Handbook- Navigate to the Application Group Licensing form on one of the MCDs in the Application Group and make it the DLM. T

109Software Installation3. Restore the database (page 132). Click the Use the existing/current Dimension Selections radio button.4. When prompted, res

23300 ICP Technician’s Handbook

1103300 ICP Technician’s HandbookUpgrade to Rel 6.0 or later with Flexed DimensionsUse the Software Installer to install the Release 6.0 or later soft

111Software Installation12. After the installation is complete, log into the System Administration Tool.13. In the Dimension Selection form, change di

1123300 ICP Technician’s Handbook6. Choose to Reboot immediately or Reboot manually later. You must reboot your system for the patch installation to t

113Software Installation4. Check LED on the IP telephone for network activity.5. A green LED on the bottom of the phone indicates a proper connection.

1143300 ICP Technician’s Handbook

Chapter 5Maintenance

1163300 ICP Technician’s Handbook

117MaintenanceCheck SystemCheck Alarm StateAlarms indicate the functional state of the system.You can check the alarm status on the front panel of the

1183300 ICP Technician’s Handbook3. Click Maintenance Logs - Error to check for error logs or click Maintenance Logs - All to see all maintenance logs

119Maintenance5. Click Next to navigate through the Certificate Import Wizard windows.6. Click Finish on the Completing the Certificate Import Wizard

3Getting StartedPurpose of This HandbookThis handbook provides certified 3300 ICP technicians with instructions to install, upgrade, maintain and trou

1203300 ICP Technician’s HandbookYou can select specific sets of logs to look at, including system logs and Atlas logs. The system logs will indicate

121Maintenance7. Navigate to the desired folder on your computer or network drive.8. Rename the file if desired (the file extension remains .tar.gz).9

1223300 ICP Technician’s HandbookView Login and Logout Audit LogsYou can view login and logout audit logs from the System Administration Tool. Refer t

123MaintenanceDetect Device Moves for E911Device move detection, in support of E911 Emergency Calling Services, is critical to maintaining the accurac

1243300 ICP Technician’s HandbookPrevious STP Port Identifier Port number on the STP Layer 2 switch where the IP device was connected before being mov

125MaintenanceLast Known CDP L2 Port MAC MAC address of the CDP Layer 2 switch where the IP device was connected on first registration or registration

1263300 ICP Technician’s HandbookDetecting Device Moves Monitor the Device Connectivity - Moved form to identify devices that have moved. The monitor

127MaintenanceAnalyze IP Phone IssuesUse the Mitel 3300 ICP IP Phone Analyzer to collect performance information from the IP devices on the network. I

1283300 ICP Technician’s HandbookDisable Tool AnalysisTo disable tool analysis from the PC hosting the Analyzer Tool:• Access the Status View window,

129MaintenancePower Down the ControllerTo power down the MXe Server:1. Shut down the controller operating system before turning off the power switch b

43300 ICP Technician’s HandbookCAUTION: Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock

1303300 ICP Technician’s HandbookBack Up a DatabaseYou need the following information and equipment to back up a database: Installation/Maintenance P

131Maintenance4. Click Browse to launch the Save As dialog box, then navigate to the location on your local drive where you want to save the backup fi

1323300 ICP Technician’s HandbookRestore a DatabaseUse this procedure to restore a previously saved database.Tip:The system does not allow you to log

133MaintenanceYou need the following information and equipment to restore a database: Installer PC (page 13) IP address of the Controller System Ad

1343300 ICP Technician’s Handbook6. Click Start Restore.7. Click OK. The system will show an “in progress” message.8. When the status window shows “co

135Maintenance5. Issue the message subsystem (me sub) command to check the programmed NSU links; they should be OPEN. If any programmed links are in S

1363300 ICP Technician’s HandbookMigrate SX-2000 Database Across PlatformsTo migrate an SX-2000 database to a 3300 Release 7.0 system and up, you use

137Maintenance3. Navigate to the SX-2000 database file to be restored and click on the file to select it. The filename will automatically be entered i

1383300 ICP Technician’s HandbookConverting a PRI Database on a Universal NSUTo convert a Universal NSU PRI database:1. Install the IMAT software (pag

139MaintenanceExport Configuration DataYou can export data from most forms in the System Administration Tool into comma separated files (.csv) files.

5Getting StartedStart Here GuideWhat You Received 3300 ICP Controller• Set of feet and rack mounting hardware Hardware Components• System i-Button (

1403300 ICP Technician’s HandbookImport Configuration DataYou can export the form data from an existing system into .csv files and then use the Mitel

141MaintenanceRestoring Default Addresses on MXe Server1. Launch Microsoft Internet Explorer and go to the following URL: https:/192.168.1.8/server-ma

1423300 ICP Technician’s HandbookAssign Static IP Addresses to IP PhonesThe customer may prefer to assign static IP addresses to IP sets rather than u

143MaintenanceViewing and modifying the static IP address:1. Access the Configuration (Debug) Menu on the IP Phone. Refer to the 3300 ICP Troubleshoot

1443300 ICP Technician’s Handbook3. At the USE PRESENT SETTINGS screen, select # - ENABLE to enter a complete set of IP data.4. At INPUT VLAN ID, if V

145MaintenanceRemoving Static IP Addresses on the IP SetsTo return to using dynamic IP addressing when static parameters were previously enabled:• Plu

1463300 ICP Technician’s HandbookRecover MXe ServerUse this recovery procedure if both hard drives have failed.Before You BeginTo complete this proced

147MaintenanceConnect Laptop PC and CD/DVD Drive5. Connect the RS-232 serial cable between the COM 1 port on your laptop to the server printer port (s

1483300 ICP Technician’s HandbookInstall Mitel Application Server Software8. Insert the Mitel Communications Director Recovery Disk that was shipped w

149MaintenanceConfigure MAS Parameters13. After the Server Console screen appears, you are prompted to accept the End-User License Agreement. Select A

63300 ICP Technician’s Handbook Review Appendix C: “Typical Network Configurations” on page 299Initial Setup “Connect PC to Controller” on page 13

1503300 ICP Technician’s HandbookConfigure Server Manager Fields15. If running VLANs, ensure that the VLAN ID is reset to the default value of 1. If t

151Maintenance18. Launch Microsoft Internet Explorer and go to the following URL: https:/192.168.1.8/server-manager. 19. At the login page, enterUsern

1523300 ICP Technician’s HandbookFigure 25: Change the System IP and APC Gateway Addresses23. Click Next. After you click Next, you should see a mes

153Maintenance24. Enter three, valid, available, and contiguous IP addresses for the - Media Gateway IP (IP address of the Real Time Controller card)-

1543300 ICP Technician’s Handbook32. Change the address of the laptop’s Network Interface Card (NIC) back to the IP address for your network. The foll

155Maintenance36. If the system is connected to the internet, the date and time is set automatically from a Network Time Server. Optionally, you can s

1563300 ICP Technician’s Handbook

Chapter 6Install and Replace Units

1583300 ICP Technician’s Handbook

159Install and Replace UnitsComponent Replacement NotesUse Table 6 on page 45 for controller component options.For information about component replace

7Getting Started- “Install System Software using the Software Installer” on page 91 Upgrade system software:- “Online Upgrade” on page 94- “Offline U

1603300 ICP Technician’s HandbookMXe and MXe ServerIdentifying the Components Figure 27, below, shows the MXe II controller without a PATA RAID contro

161Install and Replace UnitsFigure 28: MXe III Controller with Top Cover RemovedFigure 29, below, shows the MXe II PATA RAID controller and pre-form

1623300 ICP Technician’s HandbookFigure 30 shows the MXe III SATA RAID controller and SATA cables. Use the cables to connect the RAID controller to th

163Install and Replace UnitsAccessing the MXe Carrier BoardBefore you can add or replace a component, you must first access the MXe carrier board.1. P

1643300 ICP Technician’s HandbookFigure 33: Removing the Power Cable 6. Remove the Stratum 3 clock module and keep the screws.7. Unfasten the MXe ca

165Install and Replace Units9. Tilt the back of the chassis up several inches, reach underneath the MXe carrier board and then do one of the following

1663300 ICP Technician’s HandbookAdd or Replace Controller FRUsSee page 371 for part numbers.Table 22: Field Replaceable UnitsComponentMXe ServerMXe

167Install and Replace UnitsReplace one drivepg 210 pg 215Replace both drivespg 213 pg 212 pg 216Fan Complex pg 218 pg 220 pg 219Power Supply Unitpg 2

1683300 ICP Technician’s HandbookController ModulesAdding or replacing controller modulesTo add or replace controller modules:1. Read the notes in thi

169Install and Replace UnitsAX ControllerTo add or replace controller modules in AX front panel1. Remove the blanking plate (or the old MMC) from the

83300 ICP Technician’s HandbookAbout the 3300 ICPThe 3300 ICP is a Voice over IP solution that delivers robust call control, extensive features and su

1703300 ICP Technician’s HandbookFigure 39: Slide in and seat module (AX)Controller Module Installation NotesDSP Module• Refer to “Increasing DSP Re

171Install and Replace Units• Upgrading to embedded PRI, T1/D4, MSDN/DPNSS, or BRI requires a minimum 300 MHz controller (see "Migrate SX-2000 PB

1723300 ICP Technician’s Handbook• When you remove the Quad BRI Framer module from its packaging. DO NOT move LT/NT jumpers.• For the T1/E1 Combo, con

173Install and Replace UnitsStratum 3 Clock ModuleTo replace the clock module in the CX/CXi, or MXe:1. Remove the screws from the clock module.2. Remo

1743300 ICP Technician’s HandbookSystem i-Button/System ID ModuleTo replace the System i-Button (MXe, CX/CXi, CX II/CXi II, AX)1. Remove the old syste

175Install and Replace UnitsAnalog Main BoardMXeTo replace the analog main board (AMB) in an MXe:1. Remove the narrow flex cable on the AMB (J4) by fl

1763300 ICP Technician’s HandbookCX/CXiTo add or replace the analog main board (AMB) in a CX or CXi:1. Remove the screw that secures the faceplate to

177Install and Replace Units10. Replace the Analog Option Board (if previously removed).Figure 42: CX/CXi, Insert the Analog Main BoardFigure 43:

1783300 ICP Technician’s HandbookCX II/CXi IITo replace the AMB in a CX II/CXi II:1. Power down the controller and remove the controller cover; see pa

179Install and Replace UnitsAnalog Option BoardCX/CXiAdd an AOB to a CX/CXi controller to increase LS CLASS circuits from 6 to 12 and ONS CLASS circui

9Getting StartedTo upgrade software, confirm a current password, or purchase new options and receive a new password, use the AMC at Mitel Online any t

1803300 ICP Technician’s HandbookCX II/CXi IIAdd an AOB to a CX II or CXi II controller to increase LS CLASS circuits from 6 to 12 and ONS CLASS circu

181Install and Replace Units3. Remove the four screws that secure the Analog Main Board (AMB) to the bottom of the chassis.4. Replace the screws remov

1823300 ICP Technician’s Handbook7. Attach the mounting plate to the standoffs and the back panel of the controller using the supplied screws.Figure 4

183Install and Replace Units13. Select 3300 Expanded Analog and click Save.14. Configure the board. See “Configure Embedded Analog Boards” on page 18

1843300 ICP Technician’s HandbookApplication Processor CardAPC-MXe ServerThe Application Processor Card (APC-MXe) is an embedded PC card that is insta

185Install and Replace UnitsFigure 52: Removing the APC-MXe Retaining Screws4. Place the faulty APC-MXe into an anti-static bag.5. Remove the replac

1863300 ICP Technician’s Handbook.Figure 53: Installing an APC-MXe in the MXe Server8. Install the five mounting screws into the holes on the APC-MX

187Install and Replace Units13. Reconnect the blue IDE cable connector to the ETX PATA connector on the MXe carrier board (see Figure 33 for the locat

1883300 ICP Technician’s HandbookFigure 54: Removing the Battery3. Install the new battery with "+" sign facing up towards you.- Lift the

189Install and Replace UnitsTo add or replace the APC-CX(i):1. Remove the controller, hard drives, and APC-CX(i) from their packaging.2. Remove the to

NOTICEThe information contained in this document is believed to be accurate in allrespects but is not warranted by Mitel Networks™ Corporation (MITEL®

103300 ICP Technician’s Handbook

1903300 ICP Technician’s Handbook4. To seat the connectors, grasp the APC Module with your index finger and thumb and press down firmly on edges. You

191Install and Replace UnitsFigure 57: Positioning the Heat Spreader on the APC Module7. Tighten the screws in an alternating pattern until they are

1923300 ICP Technician’s HandbookFigure 58: Tightening the Screws8. Slide the bracket back into the chassis, and fasten the screws connecting the br

193Install and Replace UnitsTo install the APC hard drive in a CX/CXi:1. Unplug the ribbon cable and the power cable from the old hard drive.2. Remove

1943300 ICP Technician’s HandbookAPC-CX(i) II AssemblyThe APC-CX(i) II Assembly is an embedded PC with support for USB, VGA, RS-232,10/100/1000-base-T

195Install and Replace UnitsTo install an APC-CX(i) II Assembly in a CX II/CXi II:1. Power down the controller and remove the controller cover; see pa

1963300 ICP Technician’s Handbook- one end of the Ethernet cable to the Ethernet jack on the APC-CX(i) II; (5) in Figure 62 (page 196).4. Before insta

197Install and Replace Unitsmate to secure the APC-CX(i) II Assembly to the controller. Two additional screws secure the assembly through holes in the

1983300 ICP Technician’s Handbook8. Complete the remaining cable connections as follows (refer to Figure 62 (page 196) above for connector locations):

199Install and Replace Units9. Remove the blanking plate from controller cover to expose the APC-CX(i) II connectors.10. Replace the controller cover.

Chapter 2Initial Setup

2003300 ICP Technician’s HandbookFigure 67: APC-CX(i) II Hard Disk Drive Removal5. Place the faulty hard disk drive into an anti-static bag.6. Remov

201Install and Replace Units- Lift the clip that holds the battery in place with the index finger of one hand- Pry up the battery and slide it out fro

2023300 ICP Technician’s HandbookE2T or RTC ProcessorTo add or replace an E2T or RTC processor in an MXe or MXe Server:1. Access the main board; see “

203Install and Replace Unitsdisconnect the I2C and SATA cables from the RTC (host) IDE connector (see Figure 70). Figure 70: Disconnecting the I2C R

2043300 ICP Technician’s HandbookFigure 71: MXe, MXe Server: RTC / E2T/ APC on the Main Board, bottom view

205Install and Replace UnitsHard DrivesHard Drive Replacement OverviewCX/CXi To replace the hard drive in a CX or CXi:1. If possible, back up your dat

2063300 ICP Technician’s Handbook3. Remove the screws connecting the bracket to the back of the controller, then slide the bracket forward and remove

207Install and Replace Units8. Restore the connections to the Maintenance PC.9. Manually install the software on the hard drive (see “Install System S

2083300 ICP Technician’s Handbook5. Reconnect the data cable and power cable to the hard disk drive. The cables are keyed for proper connection.6. Rep

209Install and Replace Units6. Secure the new hard drive backing plate with the hard drive attached, to the controller cover using the screws provided

123300 ICP Technician’s Handbook

2103300 ICP Technician’s Handbook6. Reconnect the controller to the network.7. If you backed up your database in Step 1, restore the database (see “Re

211Install and Replace UnitsTo replace one hard drive in an MXe II/MXe Server:1. If the hard drive is already off-line (normally or faulted) go to ste

2123300 ICP Technician’s HandbookReplace Both Hard Drives in an MXe II Use this procedure if: - both drives are defective, or - the system is still un

213Install and Replace Units15. To copy data onto the second new hard drive, complete steps 11 to 13 of the “Replace One Hard Drive in an MXe II/MXe S

2143300 ICP Technician’s Handbook15. To copy data onto the second new hard drive, complete steps 11 to 13 of the “Replace One Hard Drive in an MXe II/

215Install and Replace Units3. Tighten the captive screw. 4. Manually install the software on the hard drive or SSD (see “Install System Software Manu

2163300 ICP Technician’s Handbook7. Tighten the thumb screw. 8. The rebuild process starts automatically. Mirroring is indicated by the HD LEDs. The s

217Install and Replace Units11. Push to seat the hard drive into the hard drive backplane.12. Tighten the thumb screw. 13. Install the controller cove

2183300 ICP Technician’s HandbookFan ComplexMXe/MXe ServerTo replace the fan in an MXe or MXe Server:1. Remove the controller cover (see page 47).2. R

219Install and Replace Units5. If you have a new fan assembly with longer cables, loop and tie them together using the supplied cable ties as shown in

13Initial SetupConnect PC to ControllerTo configure the system, you must connect a PC to the controller.PC RequirementsYou need a Windows-based comput

2203300 ICP Technician’s HandbookCX II/CXi IITo replace the fan assembly in an CX II/CXi II:1. Power down the controller and remove the controller cov

221Install and Replace UnitsPower Supply UnitMXe, AXTo replace a power supply unit in a single power supply MXe or AX:1. Turn off the power switch on

2223300 ICP Technician’s HandbookRedundant Power SupplyAX, MXe, MXe Server To add or replace a redundant power supply in an AX, MXe or MXe Server:1. S

223Install and Replace UnitsRAID Controllers The RAID (Redundant Array of Independent Disks) controller mirrors all data on two hard drives. In the ev

2243300 ICP Technician’s HandbookFigure 79: Position the RAID Controller Board7. Slowly retract the RAID controller from the LED module holes until

225Install and Replace UnitsFigure 80: Routing the Pre-formed IDE Interconnect Cable12. Carefully lower the MXe carrier chassis back into place. Ens

2263300 ICP Technician’s HandbookTo replace a faulty RAID controller1. Remove the controller cover (see page 47).2. Disconnect the IDE interconnect ca

227Install and Replace Units4. Position the new RAID controller board by carefully inserting the LED indicators into the holes in the controller rear

2283300 ICP Technician’s HandbookFigure 82: Hard Drive Backplane ConnectorsFigure 83: RAID Controller Connectors 12. Using the supplied power cabl

229Install and Replace UnitsFigure 84: Power Connectors 13. Reinstall the Stratum 3 clock module with the retained screws.14. Replace the top cover

143300 ICP Technician’s Handbook3. Connect a straight-through Ethernet cable (RJ-45) from the controller leftmost Ethernet port (port 17 on the CXi an

2303300 ICP Technician’s Handbook6. Position the replacement RAID controller by carefully inserting the LED indicators into the holes in the controlle

231Install and Replace UnitsLine CardsAXTo install 24 Port ONS, 16 Port ONS, or 4+12 Port Combo line cards:1. If necessary, loosen the thumb screw and

2323300 ICP Technician’s HandbookController Card (AX)To replace the AX controller card:1. Power down the controller and disconnect cables.2. From the

233Install and Replace UnitsFlash Cards (AX)There are two flash cards for the AX controller: • System flash (labeled Compact Flash 2): under the MMC S

2343300 ICP Technician’s Handbook6. Replace the controller card and connect the cables. 7. Plug in and turn on the power supplies and power up the con

235Install and Replace UnitsMemory Module (CX, CXi, AX)Follow this procedure to upgrade the factory-installed 256M RAM to 512M:1. Power down the contr

2363300 ICP Technician’s Handbook5. Install the replacement memory module as follows:- remove the module from its protective packaging, holding the mo

Appendix AHardware Reference

2383300 ICP Technician’s Handbook

239Hardware ReferenceSystem ConfigurationsThere are several basic versions of the 3300 ICP:• MXe Server• AX Controller• MXe Controller• CXi and CXi II

15Initial SetupThe MXe Server is shipped with default IP addresses assigned. The defaults are shown in Table 1.Before You BeginTo complete this proced

2403300 ICP Technician’s HandbookController Hardware DetailsFor detailed information on the 3300 ICP components, see the 3300 ICP Hardware Technical R

241Hardware ReferenceFigure 90: AX Controller Card ViewFigure 91: AX Controller – Rear Panel

2423300 ICP Technician’s HandbookFigure 92: MXe Controller – Front PanelFigure 93: MXe Controller – Back Panel, Redundant

243Hardware ReferenceFigure 96: MXe Server – Front panel – CIM ports not usedFigure 94: MXe Controller – Back Panel, Non-RedundantFigure 95: MXe

2443300 ICP Technician’s HandbookFigure 97: MXe Server – Back panelFigure 98: CX Controller – Front Panel

245Hardware ReferenceFigure 99: CXi Controller – Front PanelFigure 100: CX and CXi Controller – Back Panel

2463300 ICP Technician’s HandbookFigure 101: CX II Controller - Front PanelFigure 102: CXi II Controller - Front Panel

247Hardware ReferenceController Cabinet Numbering• Cabinet 1 (hardcoded): internal.• Cabinets 2 to 13: module ports (left to right).Figure 103: CX I

2483300 ICP Technician’s HandbookT1/E1 Combo CardThe T1/E1 combo module provides T1 trunking and DSP functionality for the CX with Release 6.0 softwar

249Hardware ReferenceFigure 105: T1/E1 Combo Card - Resilient, from Release 7.0Table 23: T1/E1 Combo Card Tip/Ring AssignmentsPin SignalNT/LT Sett

163300 ICP Technician’s HandbookConnect Laptop PC1. Power up the MXe Server and wait approximately 3 minutes for the software to enable the printer po

2503300 ICP Technician’s HandbookDual T1/E1 FramerFigure 106 below shows the dual T1/E1 module, which provides embedded PRI and embedded T1/D4 functio

251Hardware ReferenceAnalog Board (CX/CXi, CX II/CXi II, and MXe Controllers)Analog Boards provide connectivity for analog trunks and telephones..Tabl

2523300 ICP Technician’s HandbookONS 1 - 4 3 Ring4 TipONS 3 - 4 2 Contact sensor5 Contact sensorRelay 1/2 (not used)13 RLY1_Common4 RLY1_NO (normally

253Hardware ReferenceLine Cards (AX Controller)The AX controller line cards are the same as those for the ASU II. See Table 40: ASU II/AX Line Card Lo

2543300 ICP Technician’s HandbookNetwork Services UnitsThe Network Services Unit provides connectivity to digital trunks.There are three variants of t

255Hardware ReferenceUniversal and R2 NSU DIP Switch SettingsTable 30: Message Link DIP Switch SettingDIP Switch Use NotesRear panel, left sidePrima

2563300 ICP Technician’s HandbookUniversal and R2 NSU Pin AllocationsTable 33: Quad1 or Single CIM Port Connector2 (Controller and ASU)RJ-45 Connect

257Hardware ReferenceTable 35: RS-232 Maintenance ConnectorRJ-45 Connector Pin Signal Name1 DCD (data carrier detector)2 RXD (receive data)3 TXD (tr

2583300 ICP Technician’s HandbookBRI NSUTable 37: NSU Trunk Type Programming InformationNSU ProtocolLink Descriptor (Integrated Access)MSDN Trunk Ci

259Hardware ReferenceBRI NSU DIP Switch SettingsTable 39 below shows the settings for the CEPT port DIP switch for the BRI NSU.Table 38: BRI Connect

17Initial SetupConfigure MAS Parameters4. After the Server Console screen appears, you are prompted to accept the End-User License Agreement. Select A

2603300 ICP Technician’s HandbookAnalog Services UnitThe Analog Services Unit (ASU) provides connectivity for analog trunks and telephones (POTS and O

261Hardware ReferenceThere are three line cards available for the ASU II:• 24 Port ONSP card• 16 port ONSP card• 4 + 12 port Combo card (4 LS trunks a

2623300 ICP Technician’s HandbookTable 41: ASU II/AX 25-Pair Male D-Type Connector PinoutPin Color Code16 port and 24 port ONSPLID4 + 12 port ComboP

263Hardware ReferenceNote: In the PLID column, n represents the unit number and x represents the number of the slot in which the card is installed (ei

2643300 ICP Technician’s Handbook44/19 Y/BR, BR/Y ONS Ring/Tip 19 n 1 3 3 LS Ring/Tip 2 n 1 3 245/20 Y/S, S/Y ONS Ring/Tip 20 n 1 3 4 LS Ring/Tip 1-2

265Hardware ReferenceTable 45: Universal ASU Pager Connector Pinout Pin Signal Zone Virtual Circuit1 Tip 00 n 1 5 12 Ring 00 n 1 5 13 Common contac

2663300 ICP Technician’s Handbook5485 IP Paging UnitTable 46: 5485 IP Paging Unit PinoutPin Color Code Signal9 BR/R Audio output, Positive34 R/BR Au

267Hardware ReferenceSX-200 BayThe SX-200 Bay provides connectivity for up to 96 analog and digital sets, including ONS, OPS, and Mitel SUPERSET 4000

2683300 ICP Technician’s Handbook 38 BK-G SPARE 13 G-BK SPARE 39 BK-BR 1 T1 1 T1 14 BR-BK R1 R1 40 BK-S 2 T21-J1 15 S-BK R2or 41 Y-BL 3 T3 2 T23-J2

Appendix BInstallation Planner

183300 ICP Technician’s HandbookConfigure Server Manager Fields6. Connect the ethernet cable from the Network Interface Card (NIC) connector on your l

2703300 ICP Technician’s Handbook

271Installation PlannerReserved IP AddressesTable 48 identifies the IP addresses that are reserved for the Analog Main Board (AMB) and the CIMs on the

2723300 ICP Technician’s HandbookMXe Server/MXe/AX/CXi/CXi II Requirements for IP NetworkingLAN Requirements• A subnet with IP addresses reserved for

273Installation PlannerWAN Requirements• Internet Gateway (WAN interface) IP address details; program one of the following address assignment methods:

2743300 ICP Technician’s Handbookapplies to untagged and VLAN 1 tagged packets only; voice VLAN tagging is always preserved.• IP Routing form - When t

275Installation Planner• Data VLAN (CXi - Release 9.0 and later and CXi II)- The CXi/CXi II switch can be assigned a data VLAN to override the default

2763300 ICP Technician’s HandbookDHCP Configuration SettingsThe MXe Server has no internal DHCP and relies on external DHCP, or the internal DHCP of a

277Installation PlannerHardware Address:Type MAC AddressOther - Type n/aAddress MAC address of controller E2T (see the Note)00:12:3a:4b:c5:67Other - A

2783300 ICP Technician’s HandbookTable 52: Mitel DHCP Server OptionsOption ID Name TypeValue(notes, example)3 Router IP address IP Address. 192.168.

279Installation PlannerUse the settings in Table 53 for all scopes supporting IP voice devices.132(See note)VLAN ID (optional) HEX, numeric2 (for exte

19Initial SetupFigure 2: Example of Mitel Communications Director Screen11. Click Modify to change the existing System IP Address and the APC Gatewa

2803300 ICP Technician’s Handbook(Router) Default Gateway003 IP Address Options (at Global Scope for WEB devices)DNS Server 006 IP Address DNS Domai

281Installation PlannerNote: Option 128-135 correspond to the following Option 43/125 tags:OptionEquivalent Option 43/125 Tag128sw_tftp129call_srv130i

2823300 ICP Technician’s HandbookProgramming E2T via Debug Cable or Secure TelnetUse the settings in Table 54 below to program the E2T using a debug c

283Installation PlannerConfiguring External DHCP Settings for E2TYou must reserve an IP address for the E2T on the DHCP server; assign options 66 and

2843300 ICP Technician’s Handbook4. Click Options in the Properties dialog box.5. In the DHCP Options: Reservation window, select option 066 Boot Serv

285Installation Planner6. In the New Class dialog box, type “Mitel Vendor Class” or other name for the new option.7. Type “ipphone.mitel.com” in the r

2863300 ICP Technician’s Handbook14. In the Predefined Options and Values dialog box, select 001 Mitel Option as the Option name and enter the Mitel I

287Installation PlannerIncreasing DSP ResourcesYou can add Dual or Quad DSP modules to• increase the number of voice mail ports• increase telephony re

2883300 ICP Technician’s HandbookAbout the DSP II ModuleIn Release 9.0 and later, the DSP II module replaces the earlier DSP modules in some applicati

289Installation Planner• Installing a DSP II module into a system already upgraded to Release 9.0 or later may generate a Check Bootrom or Check FPGA

iiiTable of ContentsChapter 1 : Getting StartedPurpose of This Handbook ...

203300 ICP Technician’s Handbook14. Click Next. After you click Next, you should see a message stating that the addresses were successfully modified d

2903300 ICP Technician’s HandbookMXe Controller and MXe Server - DSP ResourcesThe following table identifies the DSP resources available for the MXe c

291Installation Planner192 Gateway 3(with 363 DSP)1 x DSP II,2 x 128 VEC3(144 T1)(180 E1)192 192 128(80)0(16)64 64 192 30192 Gateway 3,4(with 363 DSP)

2923300 ICP Technician’s HandbookNotes:1 All 3300 systems can support a maximum of 64 members in a group page. However, the MXe Standard with 64 E2T c

293Installation PlannerCX/CXi Configurations - DSP ResourcesTable 58 and Table 59 list the DSP resources available on the CX/CXi.Table 58: CX/CXi DS

2943300 ICP Technician’s Handbook.Table 59: CX/CXi DSP Configurations without DSP IIConfiguration# of DSPsEcho CancellerG729ConfE2TT.38DTMF Receiver

295Installation PlannerCX II/CXi II Configurations - DSP ResourcesThe following tables list the DSP resources available on the CX(i) II with and witho

2963300 ICP Technician’s HandbookDSP NotesVoice mail:• Program the additional voice mail ports, then add the DSP MMCs if necessary (for the MXe Server

297Installation PlannerTo determine the number of DSP modules required in a system, refer to the table above. • MXe Server ships with two Quad Echo Ca

2983300 ICP Technician’s Handbook

Appendix CTypical Network Configurations

21Initial Setuplatest upgrade. On an initial installation of the 3300 ICP, this field displays "Not Installed".MCD Version: current Mitel Co

3003300 ICP Technician’s Handbook

301Typical Network ConfigurationsNetwork Configuration ExamplesThis section shows examples of the three most common, non-resilient, network configurat

3023300 ICP Technician’s HandbookConfiguration 1: One DHCP Server per VLANTable 60 shows the DHCP settings programmed for this configuration.Figure 12

303Typical Network ConfigurationsLayer 2 Switch Settings (Example)Table 61 and Table 62 show examples of settings on a Cisco and an HP Layer 2 switch

3043300 ICP Technician’s HandbookConfiguration 2: One DHCP Server for Two VLANsTable 63 shows the DHCP settings programmed for this configuration. Fig

305Typical Network ConfigurationsLayer 2 Switch Settings (Example)See “Layer 2 Switch Settings (Example)” on page 303.Configuration 3: Router on a Sti

3063300 ICP Technician’s HandbookCisco Discovery Protocol (CDP)Prior to Release 5.1 the Mitel IP devices discovered VLAN information dynamically throu

307Typical Network ConfigurationsCXi/CXi II/MXe/MXe Server ConfigurationFirewall/Port ForwardingThe Port Forward Table form allows external traffic to

3083300 ICP Technician’s HandbookConfiguration A: CXi/CXi II/Typical Voice-Only NetworkFigure 123: CXi/CXi II Voice-Only Configuration ExampleIP Add

309Typical Network ConfigurationsConfiguration B: MXe Typical Voice-Only NetworkFigure 124: MXe Voice-Only Configuration ExampleIP Address 192.168.1

223300 ICP Technician’s Handbook- Click OK.- In the Network and Dial-up Connections window, right-click on the connection for the laptop NIC and click

3103300 ICP Technician’s HandbookConfiguration C: CXi/CXi II Typical Voice and Data NetworkFigure 125: CXi/CXi II Voice and Data Configuration Examp

311Typical Network ConfigurationsConfiguration D: MXe Typical Voice and Data NetworkFigure 126: MXe Voice and Data Configuration ExampleIP Address 1

3123300 ICP Technician’s HandbookAX Configuration ProceduresAX Typical Voice-Only NetworkFigure 127: AX Voice-Only Configuration ExampleIP Address 1

313Typical Network ConfigurationsAX Typical Voice and Data NetworkFigure 128: AX Voice and Data Configuration ExampleIP Address 192.168.1.2Subnet 25

3143300 ICP Technician’s HandbookCXi, CXi II, MXe and AX-Specific GuidelinesThis section describes VLAN behavior, and the different types of network c

315Typical Network ConfigurationsData VLAN (CXi - Release 9.0 and later and CXi II)The CXi/CXi II switch can be assigned a data VLAN to override the d

3163300 ICP Technician’s HandbookFigure 129: CXi/CXi II VLAN BehaviorNote:The default VLAN may not be 1, but it is untagged.

317Typical Network ConfigurationsImplementing a Voice-Only NetworkIn a voice-only network, IP telephony devices are the only devices connected to the

3183300 ICP Technician’s HandbookMXe/AX/CXi/CXi II IP SettingsNo changes to the controller’s default IP settings are required for a voice-only network

319Typical Network ConfigurationsImplementing a Voice and Data NetworkUsing a CXi/CXi II ICPA voice and data network uses the CXi/CXi II controller’s

23Initial Setup30. Launch the 3300 ICP System Administration Tool and enter the following maintenance command:- UpgradeBootrom ALL31. Launch the Group

3203300 ICP Technician’s HandbookUsing an MXe or AX ICPProgramming of VLANs on the AX differs from the CXi/CXi II and the MXe. On the AX, the 4 least

321Typical Network ConfigurationsDHCP Server: The default address information and options may need to be changed when installing the controller on a n

3223300 ICP Technician’s Handbookon the default VLAN (1), and make sure that it treats packets with priority 6 as the highest priority. If another VLA

323Typical Network Configurations• The MXe and AX do not support PoE. The phones need to be powered from an adapter or power brick, or from a powered

3243300 ICP Technician’s HandbookProgram the uplink port of the expansion switches to send and receive tagged packets on the default VLAN (1), and mak

325Typical Network Configurations8. Mitel telephones can receive power from an adapter, a power brick or a powered Ethernet connection. The 10/100 802

3263300 ICP Technician’s HandbookWindows 2000 FTP ServerFigure 135, Figure 136 and Figure 137 below show examples of the settings needed on a Windows

327Typical Network ConfigurationsFigure 136: Windows 2000 Security Accounts TabFigure 137: Windows 2000 Home Directory Tab

3283300 ICP Technician’s Handbook

Appendix DStatus LEDs

243300 ICP Technician’s HandbookSetting your DNS Server IP1. Log in to the MXe-Server System Administration Tool (for example 10.x.y.25).2. Navigate t

3303300 ICP Technician’s Handbook

331Status LEDsThis appendix describes the following LEDs in the 3300 ICP.• Controller LEDs (page 332)• Network Services Unit LEDs (page 349)• Analog S

3323300 ICP Technician’s HandbookController LEDsFigure 138: AX Controller Card LEDsPower LED (page 336) T1/E1 Combo (page 346)Flash Activity LED (pa

333Status LEDsFigure 141: MXe Server – Rear PanelFigure 140: MXe Controller – Rear Panel with AnalogPower Supply LED (page 345)RAID Controller LED

3343300 ICP Technician’s HandbookFigure 142: Controller LEDs (CX/CXi)Figure 143: Controller LEDs (CX II/CXi II)Power LED (page 336)Ethernet LEDs (

335Status LEDsFigure 144: Controller LEDs (LX)Power LED (page 336) CIM LEDs (page 342)Hard Drive LED (page 336) Alarm (Relay) LEDs (page 342)FIM LED

3363300 ICP Technician’s HandbookController Alarm LEDs (AX, MXe/MXe Server)Controller Power LED (AX, MXe/MXe Server, CX/CXi, CX II/CXi II)Hard Drive o

337Status LEDsRAID ControllerRefer to Knowledge Base Article 11-5191-00213 “SATA RAID Controller Operations Manual” for RAID operation details. MXe II

3383300 ICP Technician’s HandbookRequest off-line OFF GREEN flashing (1/sec)Button pushed while onlineGoing off-line OFF GREEN Button released, proces

339Status LEDsMXe III Figure 146: MXe III RAID Controller LEDsTable 72: MXe III RAID Controller LEDsHost MeaningOFF • System off or reset • Hard d

25Initial SetupEstablish Communication with ControllerSet Controller RTC IP Address (AX, MXe, CX, CXi, CX II, CXi II)1. Start the communication progra

3403300 ICP Technician’s HandbookFIMThe top LED indicates the status of local FIM. The bottom LED indicates the status of the remote FIM.The controlle

341Status LEDsLAN Ethernet PortsFigure 147: Controller LAN Ethernet Port LEDs (LX)Table 75: Controller Ethernet Port LEDs (LX)LED MeaningTop Botto

3423300 ICP Technician’s HandbookCIM, Embedded and Quad MMCController AlarmYellow on Data transmission/reception is at 100 Mbps (the port speed for th

343Status LEDsTable 78 below shows the meaning of the Alarm LEDs. Table 78: Controller Alarm (Relay) LEDs (LX)Alarm State MeaningCritical Red on Ser

3443300 ICP Technician’s HandbookTable 79 below shows the meaning of the alarm LEDs. Table 79: Controller Alarm LEDs (CX/CXi, CX II/CXi II/MXe/MXe S

345Status LEDsPower Supply Unit LEDsDual T1/E1 Framer ModuleLED Status MeaningInput OK Green ON Input is within parameters.OFF Power supply is OFFOutp

3463300 ICP Technician’s HandbookT1/E1 Combo CardFigure 151: Controller T1/E1 Combo Card (Rel 6.0)Figure 152: Resilient T1/E1 Combo Card (Rel 7.0)

347Status LEDs Quad BRI Framer ModuleFor each BRI port on the Quad BRI MMC, there are two LEDs - red on the upper left and green on the upper right. T

3483300 ICP Technician’s HandbookTable 82: Controller BRI Framer LEDsLEDMeaningAlarm StatusRedGreenOFFOFFBRI port not programmed. Link Descriptor is

349Status LEDsNetwork Services Unit LEDsUniversal/R2 NSUNSU FIM LEDsNSU CIM LEDsFigure 154: Universal and R2 NSU LEDsTable 83: NSU FIM LEDs LED St

263300 ICP Technician’s HandbookConfigure System IP Address (MXe Server)To replace the default System IP address with a new IP address:1. Launch the M

3503300 ICP Technician’s HandbookUniversal NSU LED StatesTable 85: Universal NSU LED StatesLED State MeaningLAN flashing LAN activityMS (message sys

351Status LEDsNSU Card StatusR2 NSU LED States Table 86: Message Link Controlled (Card Status)LEDMeaningGreen Yellow RedON — — No error.— ON — Out o

3523300 ICP Technician’s HandbookBRI NSUL0 and L1(on front and rear)right side - solid red Error (no physical layer is present or network/line side ju

353Status LEDsBRI NSU LED StatesFifteen circuit LEDs and one status LED are mounted on the faceplate. The status LED shows the status of the CEPT link

3543300 ICP Technician’s HandbookAnalog Services Unit LEDsThe Universal ASU has 16 ONS LEDs, 4LS LEDs, and a CIM Status LED.The ASU has 24 ONS LEDs, a

355Status LEDsUniversal ASU, ASU, and ASU II CIM Status LEDsUniversal ASU LS Circuit LEDsAnalog Services Unit II Alarm LEDAnalog Services Unit II Acti

3563300 ICP Technician’s HandbookASU II Card LEDsASU II ONS and Combo Card Alarm LEDASU II ONS Card Activity LEDASU II Combo Card Activity LEDTable 93

357Status LEDsIP Device LEDsThe IP Phones and IP Appliances have LAN Line Status LEDs on the back of the device. The network connection (LAN) LEDs are

3583300 ICP Technician’s HandbookPeripheral Cabinet LEDsPeripheral Cabinet FIMTable 97: Peripheral Cabinet LEDsFigure 159: Peripheral Cabinet FIM

359Status LEDsRed ON Card has a fault in some or all of its circuits or it is in manbusy state.Red OFF Card is in service.Circuit Status LEDsON Circui

27Initial Setup1. Connect an Ethernet cable between the Layer 2 switch on your network and one of the following ports:- leftmost available Ethernet (p

3603300 ICP Technician’s HandbookSX-200 Bay LEDsBCC IIIFigure 160: Peripheral Cabinet FIM LEDs

361Status LEDsTable 100: FIM or LEDsTable 99: BCC III LEDsTX/RX LED Ethernet LED Alarm LEDMeaningON Not applicableSee Note.ON BCC III is starting

3623300 ICP Technician’s HandbookTable 101: Peripheral Card LEDsLED Status Meaning (All LEDs)Card Alarm Status LEDsON Wrong card is plugged into the

363Status LEDsDigital Services Unit LEDsBRI CardOne status LED and fifteen circuit LEDs are mounted on the BRI card faceplate. The status LED shows th

3643300 ICP Technician’s HandbookBRICircuit Off BRI circuit not in use (no device connected to circuit)Flashing at 1 Hz Idle device connected to the c

365Status LEDsDSU PRI and R2 Card LEDsThree status LEDs and 14 circuit LEDs are mounted on the DSU card faceplate. Each of the card circuit LEDs shows

3663300 ICP Technician’s HandbookIn-Line Power Unit LEDsThe In-Line Power Unit LEDs are grouped as follows:• AC Power (below)• Power Unit Alarm (page

367Status LEDsPower Unit AlarmTable 105 below shows the meaning of the Alarm LED.Power Unit Port StatusEach port pair has two Status LEDs:• Power Acti

3683300 ICP Technician’s Handbook

Appendix EFRU Part Numbers

283300 ICP Technician’s HandbookWhen you configure the Layer 2 Switch, ensure that you do the following:1. Connect an Ethernet cable between the Layer

3703300 ICP Technician’s Handbook

371FRU Part NumbersHardware Part NumbersTable 107: Hardware Part Numbers Part Number Description3300 ICP Controllers, software, and components500062

3723300 ICP Technician’s Handbook50004451 Quad CIM MMC50004403 Analog Main Board (CX/CXi only), Version INote: AMB Version I and AOB Version I are sup

373FRU Part Numbers50005491 Brazil Connectivity Kit (for 50005104, 50005080, 50005096, 50005097, 50005362, 50005363, 50004871, 50003724, 3725)Services

3743300 ICP Technician’s Handbook50005091 ASU II AC Power Supply50005182 AX AC Power Supply50005183 AX DC Power Supply (FUTURE)50005320 48VDC Power Su

375FRU Part Numbers50002376 Peripheral Cabinet Door 19 inch, dark grey, (Qty 2)50002572 Peripheral Cabinet FRU 19 inch50004201 Redundant Control Node

3763300 ICP Technician’s Handbook9400-200-164-BA Redundant Control Cabinet with MCIIIE (DC) UK9400-200-163-NA Redundant Control Cabinet with MCIIIE (D

377FRU Part NumbersMC330AB DNI Line Card (16 circuits)MC340BA LS/GS Trunk Card (8 circuits) - (available in NA only)MC341CA DID/Loop Tie Trunk Card (4

3783300 ICP Technician’s HandbookSoftware Part Numbers9180-510-002-NA Fibre Interface Module - 1300 nM Multi-mode. Connects to 3300 Part Number 500036

379FRU Part Numbers9125-501-002-NA ISDN Auto Min/Max Software Option for the PRI Card9125-501-003-NA ISDN NFAS Software Option for the PRI Card9125-50

29Initial SetupEnable Licenses and OptionsThe online licensing process, managed by the Mitel Application Management Centre (AMC) allows Solution Provi

3803300 ICP Technician’s Handbook

Appendix FSystem Capacity and Parameters

3823300 ICP Technician’s Handbook

383System Capacity and ParametersSystem ParametersPort UsageTable 109: Port Usage Function Port/Socket NumberIP Trunk (unsecured) 1066IP Trunk (SSL)

3843300 ICP Technician’s HandbookFor a more complete list, refer to the 3300 ICP Engineering Guidelines.Encryption SupportSignaling encryption is devi

385System Capacity and ParametersIP Set FeaturesTable 112: IP Set FeaturesOption5201, 52075212, 5215, 5230, 5235, 5240, 5312, 53245220, 52245320,533

3863300 ICP Technician’s HandbookIP Phone Power ConsumptionTable 113: Actual Phone Set Power ConsumptionDeviceTypical Power consumption (W)5001 IP P

387System Capacity and ParametersCapacityHardware CapacityThe following tables provide a view of the maximum capacity of the 3300 ICP. The capacities

3883300 ICP Technician’s HandbookIP Trunks per controller 2000 2000 2000 2000 2000 2000Attendant Consoles 24 24 24 8 8 8IP Devices 1400350 / 150045600

389System Capacity and ParametersSystem CapacityTip:Digital Links are also limited by the number of dual FIMs available on the controller.Table 116:

ivEnter document Title using VariableInstall Controller Modules ...

303300 ICP Technician’s HandbookMCD Software Installer Tool Requirements for AMCThe PC that is running the Software Installer has the following networ

3903300 ICP Technician’s HandbookConferees in a conference; maximum (see note 2) 8Default Account Codes (10-600) 225Departments (in Telephone Director

391System Capacity and ParametersPKM Devices (2-500) 75Routes (10-2400) 200 / 1200 (see note 1)Route Lists (10-1200) 128 / 600 (see note 1)Single Line

3923300 ICP Technician’s Handbook

Appendix GOlder Hardware and Software

3943300 ICP Technician’s Handbook

395Older Hardware and SoftwareProcedures for Older ControllersProgramming the Controller DHCP Server Settings (prior to Rel 7.0) For additional inform

3963300 ICP Technician’s Handbook- 133 Priority, integer value of 1-6 (Optional. Required if a voice VLAN is in use. For external server use Hex LONG;

397Older Hardware and SoftwareConfiguring a Windows 2000 DHCP Server (prior to Release 7.0)You can modify a Windows 2000 DHCP server to support IP Pho

3983300 ICP Technician’s Handbook-Value: MITEL IP PHONE. Click OK.9. In the Predefined Options and Values window click Add again.10. (optional) In the

399Older Hardware and SoftwareProgram DHCP for VLAN (prior to Rel 7.0):Follow this procedure if using two DHCP servers: central server (external) on a

31Initial Setup3. ICP behind an HTTP Proxy Server: The MiSync client uses HTTPS to communicate with the AMC. The HTTP/1.1 CONNECT method is the standa

4003300 ICP Technician’s HandbookFigure 163: Windows 2000 FTP Site TabFigure 164: Windows 2000 Security Accounts Tab

401Older Hardware and SoftwareConnect a Windows 95/98 PC to the NSU via Dial-UpBy default, Windows does not support a direct cable connection. You mus

4023300 ICP Technician’s Handbook6. Click Have Disk.7. Type c:\Program Files\Mitel\Imat in the Copy manufacturer's files from field, then click O

403Older Hardware and Software1. On the Start menu, point to Programs, point to Accessories, and then click Dial-Up Connections.2. Double-click Make N

4043300 ICP Technician’s Handbook11. Select the Scripting tab and enter:- for a 3300 Universal NSU: c:\program files\mitel\ Imat\pridun.scp.- for an R

405Older Hardware and SoftwareFIM circuit 1 must always be connected, as it provides the master clock for the other circuits. Identify circuit 1 as a

4063300 ICP Technician’s HandbookTo collect the logs through PC to controller network connectivity:1. At the DOS prompt, type cd c:\3300log (example f

407Older Hardware and SoftwarewvSpy 20, “system.wvr”, 3iHardResetHookAddTaskName “DRATask. . .. . .HardResetHookGroupTaskTrace2. FTP sysinfo.txt file

4083300 ICP Technician’s Handbook

409IndexIndexAAddingcompression channels 287TDM devices 287voice mail ports 287Alarm LEDs 344Alarmscontroller LEDs 342controller port pinout 253LEDs,

323300 ICP Technician’s Handbook8. In the License and Option Selection screen, enter the ARID (Application Record ID) and click Retrieve Licenses.- If

4103300 ICP Technician’s HandbookCCabinets, installing 58Cache, clear browser 138Capacityhardware, all controllers 387system 389Cautions, replacing ha

411Indexrack-mount the controller 54slot locations 43CX/CXi, CX II/CXi IIcontroller options 45embedded analogcircuits/ports 251music on hold pinout 25

4123300 ICP Technician’s HandbookEE2Tprogramming via debug cable 282replacing 202Echo canceller, installation notes 170Electro-static discharge, preca

413IndexHHandbook, symbols in 3Hard driveCX II/CXi IIinstall APC-CX(i) II 199replace hard drive 207replace SSD 207CX/CXiinstall APC-CX(i) 192replace h

4143300 ICP Technician’s HandbookInstallingASUs 61BRI NSUs 60connecting maintenance PC 13DMP 66DNIC music on hold 66Embedded Analog 61Flexed Dimension

415Indexcombo cardactivity, ASU II 356alarm, ASU II 356front photoASU 354ASU II 354Universal ASU 354ONS cardactivity, ASU II 356alarm, ASU II 356ONS/L

4163300 ICP Technician’s HandbookMMaintenance PC 13verifying connections 24Maintenance ToolsController Hardware Profile 118Device connectivity 123IP D

417Indexreplace one 210hard drive, redundant, replace both 213illustration, back 244illustration, front 243IP addresses 71Linux logs 119RAID controlle

4183300 ICP Technician’s Handbookpinout 267Phonesconsumption, actual power 386installing 64PinoutsPeripheral Cabinet 267SX-200 Bay 267SX-200 Bays 267P

419IndexII, CXi II) 25RTC processor, replacing 202SSafetyconsiderations 159instructions 3Security Certificate, install 118Service unitsinstalling 58Se

33Initial Setup15. In the License and Option Selection screen, enter the Application Record ID and select Retrieve Licenses:- If licenses exist, the s

4203300 ICP Technician’s HandbookTCP/IP Socket Numbers 121TCP/IP source portAMC connection 30Technical supportcontacting 9Telephonesinstalling 64user

343300 ICP Technician’s Handbook3. Click Next to display the In Progress screen. Click Save to commit your changes.4. Click Start. After the reboot is

35Initial SetupManual License and Options Entry via System Administration Tool1. In the System Administration Tool, access the License and Option Sele

363300 ICP Technician’s HandbookInstall the Online Help (Optional)You can install the online Help on all 3300 ICP controllers with the exception of th

37Initial SetupVerify the Operation of the Controller1. On the Maintenance PC, access the System Administration Tool.2. In the System Hardware Profile

383300 ICP Technician’s Handbook

Chapter 3Installation and Programming

vTable of ContentsChapter 5 : MaintenanceCheck System ...

403300 ICP Technician’s Handbook

41Installation and ProgrammingInstall HardwareDetermine Controller Module Configuration The following illustrations include available components for e

423300 ICP Technician’s HandbookCIM Yes Yes Yes Yes No NoDSP Yes Yes Yes Yes Yes YesDSP II No No No Yes Yes YesEcho Canceller Yes Yes Yes Yes Yes YesT

43Installation and ProgrammingFigure 7: Slot Locations for the CXi Controller (with an Ethernet L2 Switch)Note: Only three ASU ports are supported s

443300 ICP Technician’s HandbookNote: Only three ASU ports are supported system-wide.Figure 9: Slot Locations for the CXi II Controller(with an Ethe

45Installation and ProgrammingIdentify Controller Component OptionsTable 6: Controller Component and Upgrade OptionsProcessor Speed 2 G 450 450 533

463300 ICP Technician’s HandbookHard Drives (page 205) —    RAID controller (page 223)  —  ——Redundant Hard Drives Mxe II/MXe Server (page 210

47Installation and ProgrammingRemove Controller CoverTo remove the controller cover:1. Power down the controller (see page 129).2. Disconnect all cabl

483300 ICP Technician’s HandbookFigure 12: MXe/MXe Server - Removing the CoverInstall Controller ModulesRead the Safety Instructions before performi

49Installation and Programming1. Shut down the controller (see page 129).2. Disconnect all cables from the controller.3. Remove the controller cover (

viEnter document Title using VariableAnalog Main Board ...

503300 ICP Technician’s Handbook6. Carefully slide the MMC face plate under the lip of the controller face plate. See Figure 13. Do not push the MMC p

51Installation and ProgrammingInstall Controller Stratum 3 Clock ModuleTo install the clock module in the CX/CXi, and MXe:1. Power down the controller

523300 ICP Technician’s HandbookFigure 15: MXe and CX II/CXi II Controller Rack-Mount 4-PieceBracket InstallationMXe (Two-piece Bracket Installation

53Installation and Programming5. Tighten all six of the mounting screws.AX1. Mount the rack ears to the chassis front or rear facing, centre or face-m

543300 ICP Technician’s HandbookCX/CXi1. Peel off the rubber bumper from one of the brackets. Removing the rubber bumper makes it easier to insert the

55Installation and ProgrammingCX II and CXi II1. Position a mounting bracket inside the rack frame at the desired height. Fasten the mounting bracket

563300 ICP Technician’s Handbook4. Replace the cover on the controller.5. Set the controller cabinet onto the mounting brackets and slide the controll

57Installation and ProgrammingCX/CXiTo wall mount the CX/CXi controller:1. Turn the controller upside down.2. Locate the two holes on the bottom of th

583300 ICP Technician’s HandbookCX II/CXi IITo wall mount the CX II/CXi II controller:1. Turn the controller upside down.2. Fasten the mounting bracke

59Installation and ProgrammingYou can double the number of Universal and R2 NSUs in a system by chaining a secondary NSU to each primary NSU connected

viiTable of ContentsDual T1/E1 Framer ...250Quad BR

603300 ICP Technician’s HandbookNext: Install any other required services units. When all the services units are installed, go to “Install Telephones”

61Installation and ProgrammingAnalog Services UnitThis procedure applies to the ASU, the Universal ASU, and the ASU II (compatible only with Release 7

623300 ICP Technician’s HandbookPeripheral Cabinet, SUPERSET HUB, and Digital Service Unit, Installing SX-200 BaysYou can connect up to seven SX-200 B

63Installation and Programming2. Remove all trunk interface cards and other unsupported cards from the SX-200 Bay. 3. Install the SX-200 Bay, includin

643300 ICP Technician’s Handbook7. Power up the SX-200 Bay. Once the CIM or FIM link synchronizes, the CIM or FIM LEDs turn on. The controller detects

65Installation and ProgrammingIP phone firmware is automatically downloaded from the 3300 controller to the IP Phones (requires a DHCP server configur

663300 ICP Technician’s HandbookInstalling a DNIC Music on Hold/Paging Unit (DMP)To install DNIC Music on Hold (not supported on the AX, CX/CXi, CX II

67Installation and Programming- Enter the MAC address. 3. In the Feature Access Codes form (optional)- Assign a code to Direct Page Paging. 4. Multili

683300 ICP Technician’s HandbookBefore you begin• Ensure a Set Registration Access Code and a Set Replacement Access Code are assigned in the System O

69Installation and Programming• each member of the cluster is programmed with the directory numbers of the other controllers. This information must be

viiiEnter document Title using VariableImplementing a Voice-Only Network ... 31

703300 ICP Technician’s HandbookProgram SystemProgramming ToolsThe system includes a number of programming tools:• Embedded System Management (ESM) co

71Installation and ProgrammingLog into the Programming ToolsEmbedded System Management ToolsTo log into one of the ESM tools:1. Launch a browser and g

723300 ICP Technician’s HandbookMitel Integrated Configuration WizardInstall the Configuration Wizard on a maintenance PC that meets the following req

73Installation and ProgrammingTo launch IMAT on the Installation/Maintenance PC:• On the Start menu, point to Programs, and click IMAT.IP Phone Analyz

743300 ICP Technician’s HandbookProgram an IP Address into the NSUYou must change the IP and gateway addresses to match an available address on the LA

75Installation and Programming9. At [VXWorks Boot], type @, or press the Reset button on the controller.10. Connect the NSU Ethernet port to the LAN.D

763300 ICP Technician’s HandbookProgram the Controller DHCP Server (MXe, CX/CXi, CX II/CXi II) For additional information on programming DHCP settings

77Installation and Programming1. On the Maintenance PC, access the System Administration Tool (see "Log into the Programming Tools" on page

783300 ICP Technician’s HandbookTo use an alternative DHCP server:1. In the DHCP Server form, disable the internal DHCP server.2. Program your DHCP se

79Installation and ProgrammingBoth types of lines will work satisfactorily with the 3300 ICP, however line type ‘3’ is the preferred line type for con

ixTable of ContentsAppendix G : Older Hardware and SoftwareProcedures for Older Controllers ...

803300 ICP Technician’s Handbook6. If you assigned Music on Hold to an E&M port on the AMB (on a controller with embedded analog) reboot the contr

Chapter 4Software Installation

823300 ICP Technician’s Handbook

83Software InstallationAbout Installing and Upgrading SoftwareYou can install software manually or you can install it using the MCD Software Installer

843300 ICP Technician’s HandbookTip: You need a new Options Password to change the purchased options or perform an upgrade for a major software releas

85Software InstallationInstall System Software ManuallyUse this manual procedure to install software• on systems with Release 3.3 software or earlier•

863300 ICP Technician’s Handbook1. Back up the 3300 ICP database to the Installer PC (page 130).2. Install the software on the FTP Server (page 106).3

87Software Installation9. At [VXWorks Boot], type @, or press the controller Reset button. inet on ethernet (e)IP address and subnet mask (hex) for co

883300 ICP Technician’s Handbook10. If you have an E2T card, do the following: • Launch Internet Explorer and type the IP address of the controller (f

89Software Installation14. Restore the database backup (page 132). Not all steps are required. 15. If you do not have a database backup:- Reset the co