Mitel 1000 guide Technical Information

TECHNICIAN’S HANDBOOKLIGHTWARE 32, Release 1.0

Technician’s Handbook10

Technician’s Handbook90Cancelling a Logs Read CommandLOGSys CAncelCancels the previously entered Logs Read command.Printing Maintenance LogsFour logs

Maintenance Commands91MaintenanceCommands Main Control CommandsSwitching Activity (Redundant Systems Only)ACTivity FREeze ON/OFF(Introduced in P02.3.2

Technician’s Handbook92ACTivity Switch DisplayDisplays the activity switch schedule.ACTivity Switch ON/OFFTurns automatic activity switching on or off

Maintenance Commands93MaintenanceCommands FIRmware ALLEpromLists the firmware in all cards that are equipped with EPROM software.FIRmware PLID <pli

Technician’s Handbook94FIRmware KILL PLID <plid>Updates the firmware on all devices at the specified PLID (that support firmware download).FIRmw

Maintenance Commands95MaintenanceCommands Testing PCM LinksPCM STATUS <Tx or Rx> <link number>Shows the status of a PCM circuit switch lin

Technician’s Handbook96WARNING: A Non-redundant switch is never recommended for use where the need for constant telecommunications availability is req

Maintenance Commands97MaintenanceCommands TRAFfic FilesLists the traffic files stored in the system.TRAFfic Print <mmm-dd hh:mm:ss>Prints the sp

Technician’s Handbook98Database CommandsChecking the DatabaseDBMs CHeck FULLGives the number of database errors. There should always be zero view erro

Maintenance Commands99MaintenanceCommands Saving and Restoring the DatabaseDBMs SAveSaves the database to ∗.REDUNDB catalog on the hard disk.DBMs SAve

Chapter 1About This Handbook

Technician’s Handbook100DATA Query Displays details about the database saved in the catalog ∗.DR.CONFIG on the hard drive.DATA Query ∗.<volume name

Maintenance Commands101MaintenanceCommands Redundant File System CommandsPartitioning and JoiningPARTitionIsolates redundant processors and disables t

Technician’s Handbook102Which Main Controller is Active?WHereIndicates which main controller the maintenance terminal is connected to, and whether the

Maintenance Commands103MaintenanceCommands VOlume Restore <volume name> FROM <device>Restores the contents of the volume (for example, SYS

Technician’s Handbook104Formatting a VolumeVOlume Format <RSD> <volume name> RES SCRatchErases, formats, and renames the device to the spe

Maintenance Commands105MaintenanceCommands Peripheral Devices CommandsLocating an Extension or TrunkLOCate EXtension <extension number>Gives the

Technician’s Handbook106Finding the Directory Number of a Set or TrunkLOCate PLID <plid>Gives the directory number of the set or trunk at the sp

Maintenance Commands107MaintenanceCommands Moving, Adding, and Swapping Telephone UsersMOVe User <X> TO <Y>Moves name and attributes from

Technician’s Handbook108Digital Trunk CommandsDisplaying the Status of a Digital LinkDTstat Read <plid>Gives the status of a digital link that c

Maintenance Commands109MaintenanceCommands RTS <plid of CEPT or DS1 Formatter card> <hybrid or link>Returns busied circuits to service in

Technician’s Handbook2

Technician’s Handbook110NEtsync SUmmary <shelf> LAST <number of hours>Gives a performance history of the sync source that the system has u

Maintenance Commands111MaintenanceCommands DS1/CEPT Formatter I Card (MC263CA and MC264CA) CommunicationsUse the following VT100 terminal emulation se

Technician’s Handbook112line len # (T1 only)Sets the line length for T1 where “#” is replaced with the following: 1 = 0-133, 2 = 134-266, 3 = 267-399,

113Chapter 5Troubleshooting andRepair

Technician’s Handbook114

Troubleshooting and Repair115TroubleshootingIdentifying FaultsThe Bootstrap SequenceTable 24: System Bootstrap SequenceNormal Numeric Display on Mai

Technician’s Handbook116Flowchart 1: Getting StartedYesNoFlowchart 1:Power subsystem is faulty.Check the AC power source.Areall system LEDs on the mai

Troubleshooting and Repair117TroubleshootingFlowchart 1: ContinuedIs a minor, major or critical alarm LED on?NoYesIs the system in the process of a no

Technician’s Handbook118Flowchart 2: The System is Not Booting UpIs the main controller cardnumeric display flashing EE followed by an error code (2-d

Troubleshooting and Repair119TroubleshootingFlowchart 2: ContinuedCNoAre any of the peripheral control complex card numeric displays flashing EE follo

3About ThisHandbookAbout This HandbookPurposeThis handbook provides:! quick reference to maintenance commands! abbreviated instructions for frequently

Technician’s Handbook120Flowchart 3: An Alarm is PresentEnter this command:SHOW STATUS ALARMSThe terminal displays the alarm category.Enter:SHOW FAULT

Troubleshooting and Repair121TroubleshootingFlowchart 4: Correcting Set/Dataset ProblemsSwap the set/dataset with a known working set/dataset (of the

Technician’s Handbook122Flowchart 4: ContinuedDSee the SX-2000 Peripheral Troubleshooting Procedures section of the Technical Documentation CD-ROM for

Troubleshooting and Repair123TroubleshootingFlowchart 5: The Bootstrap SequenceFlowchart 5:The system bootstrap sequenceSee The Bootstrap Sequence on

Technician’s Handbook124Flowchart 5: ContinuedInterpret the system response using Table 25 on page 125.Enter:FILE STATUS REDUNfirst from the active pl

Troubleshooting and Repair125TroubleshootingFlowchart 5: ContinuedFTable 25: Status of Redundant File System FILE STAT REDUN on the active Plane FI

Technician’s Handbook126Flowchart 5: ContinuedIs an alarmpresent?Troubleshooting complete.NoYesGFlowchart 3:An alarm is present

Troubleshooting and Repair127TroubleshootingFlowchart 6: Maintenance Terminal TroubleshootingWere you able to correct the fault?See the SX-2000 Mainte

Technician’s Handbook128Fixing Database ErrorsIf the DBMS CHECK command finds errors in the database, fix it by restoring an uncorrupted version from

Troubleshooting and Repair129TroubleshootingThis message appears:Delete old log file? (Yes/No)Enter YES.This message appears:Existing Data Save will b

Technician’s Handbook4Important Safety InstructionsFailure to follow all instructions may result in improper equipment operation and/or risk of electr

Technician’s Handbook130Redundant Systems1. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON.2. Enter PARTITION first from the active plane and the

Troubleshooting and Repair131Troubleshooting- Enter YES.- Remove the datasave RSD.- Hold down PANEL ENABLE and press the inactive plane’s RESET button

Technician’s Handbook132If the System Reports a Blank DatabaseIf you set the DBMS FLAG off by issuing the DBMS FLAG OFF command, the database is blank

Troubleshooting and Repair133TroubleshootingFixing Redundant File CorruptionBoth of the following symptoms indicate redundant file corruption! if you

Technician’s Handbook134FS info: Continue? (yes/no)Enter YESORThis message appears:FS info: File system redundancy disabled.DBMS warning: Unable to re

Troubleshooting and Repair135Troubleshooting9. EnterVOL DISMOUNT SYSUSER10.Enter:VOL FORMAT DISK SYSUSER REDUND ONLY11.Hold down PANEL ENABLE and pres

Technician’s Handbook136Power-down ProceduresPowering Down the Control Node1. End any customer data entry sessions.2. If you don’t have an up-to-date

Troubleshooting and Repair137TroubleshootingPowering Down the Peripheral Nodes1. Remove the front panels.2. If your system is redundant, set ACTIVITY

Technician’s Handbook138Power-up ProceduresPowering Up the Control Node1. Ensure the control cards are installed before powering up. Control cards can

Troubleshooting and Repair139TroubleshootingPowering Up the DSU Nodes1. Connect the external power cord at the rear of the node.2. Set the power switc

5About ThisHandbookField Change InstructionEvery software release is accompanied by a Field Change Instruction (FCI). The FCI describes software chang

Technician’s Handbook140Recovering from a Corrupted Hard DiskTo determine whether your hard disk is corrupted, enter the following command from the ma

Troubleshooting and Repair141Troubleshooting7. Hold down PANEL ENABLE and press A RESET.8. Enter:MSSIf hard disk errors are reported, you must replace

Technician’s Handbook1423. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON.4. Enter PARTITION first from the active plane then from the inactive p

Troubleshooting and Repair143Troubleshooting13.Log on to the inactive plane and select maintenance mode.14.Enter:JOINThis message appears: JOIN COMPLE

Technician’s Handbook1445. Enter VOL DISABLE SYSUSER on the plane with the faulty hard disk (inactive plane).6. Power down the control node (see page

Troubleshooting and Repair145Troubleshooting18.If the operating system software was not installed on the replacement hard disk at the factory, you mus

Technician’s Handbook146Replacing Circuit CardsHazardous voltages can exist on installed peripheral cards even when power is removed from the system.

Troubleshooting and Repair147Troubleshooting4. Push the upper and lower latches away from you until they are vertical and the card is locked in place.

Technician’s Handbook1487. Disconnect the (inactive plane) power cord from the power source.Wear an anti-static wrist strap whenever you handle circui

Troubleshooting and Repair149TroubleshootingReplacing a Control Resource Card (CRC)1. If you have a redundant system, hold down PANEL ENABLE and press

Technician’s Handbook6

Technician’s Handbook150Replacing CEPT or DS1 Formatter Cards with DS1/CEPT I or II CardsIf your system software is Lightware 31 R1.0 or higher, use t

Troubleshooting and Repair151Troubleshooting6. Configure the customer data entry forms- If you are installing the CEPT or DS1/T1 Formatter II variants

Technician’s Handbook1529. Test the card- Inspect the faceplate LEDs to verify that the card is functioning.Note: The replacement cards may take longe

153Chapter 6Routine Maintenance

Technician’s Handbook154

Routine Maintenance155RoutineMaintenanceIs the System Healthy?Non-redundant Healthy System Checklist" No alarms present" No database errors&

Technician’s Handbook156Is the System Secure?" No SECURITY alarms are present" Passwords and usernames have been changed" Passwords and

Routine Maintenance157RoutineMaintenanceChecking a Non-redundant System1. Log on to the maintenance terminal and select maintenance mode.2. Enter the

Technician’s Handbook158Checking a Redundant System1. Log on to the maintenance terminal and select maintenance mode.2. Enter the following commands (

Routine Maintenance159RoutineMaintenanceACT SW SCHED Displays the scheduled automatic activity switching. The default is 2:15 a.m. daily.ME S Checks t

7Chapter 2Installation

Technician’s Handbook160Making Your System Secure1. Log on to the maintenance terminal and select maintenance mode.2. Change your username and passwor

Routine Maintenance161RoutineMaintenance10.In the Station Service Assignment form, assign all voice mail ports, auto attendants, and RADs a COR that p

Technician’s Handbook162RSD Copier FunctionalityTo download a software image from the Mitel support web site onto a laptop, connect the computer to th

Routine Maintenance163RoutineMaintenanceFormatting a Removable Storage Device (RSD)Never format an RSD with the volume name SYSUSER.Never reset the sy

Technician’s Handbook164Making a DATA SAVE BackupThe DATA SAVE command copies the database from RAM to an RSD and to the hard disk. Perform a DATA SAV

Routine Maintenance165RoutineMaintenanceMaking a Message Center BackupThe MSGCTR BACKUP command copies Message Center messages from RAM to RSD.To Make

Technician’s Handbook166Making an RSD Copy of the Hard DiskThe VOL BACKUP SYSUSER ON RSD command copies the operating software, updates, options, and

Routine Maintenance167RoutineMaintenanceTo prevent loss of service on redundant systems, perform this procedure on the inactive plane.To Back Up the H

Technician’s Handbook168Loading Software on Your SystemSoftware Upgrade or Software Update?Compare the software code on the old RSD with the code on t

Routine Maintenance169RoutineMaintenanceBefore You BeginRead the Field Change Instruction (FCI) for the new software.! The FCI includes the latest inf

Technician’s Handbook8

Technician’s Handbook170! Usernames, passwords, alarm thresholds, Do Not Disturb information, and SUPERCONSOLE 1000 firmkey assignments are not saved

Routine Maintenance171RoutineMaintenanceLoad the Operating System Software from RSD1. Insert the software RSD in the RSD drive.2. Hold down PANEL ENAB

Technician’s Handbook172When formatting is complete, this message appears:FS info: Formatted volume on device DISK with name: SYSUSEREnter:VOL RESTORE

Routine Maintenance173RoutineMaintenance17.If no update files were applied in step 14, proceed to the next step.If updates were applied in step 14, ho

Technician’s Handbook17410.Hold down PANEL ENABLE and press A RESET.11.Go to Restore the Database on page 174.Restore the Database1. Insert the datasa

Routine Maintenance175RoutineMaintenance• Enter NOThese messages appear:Currently restoring: SMDR Options AssignmentCurrently restoring: DTE Session P

Technician’s Handbook176This message appears:Delete old log file? (Yes/No)Enter YESThis message appears:Existing Data Save will be deleted from Harddi

Routine Maintenance177RoutineMaintenanceDBMS Info: Save Completed14. If your software is earlier than P02.3.2 AND you have the Property Management Sys

Technician’s Handbook178– Enter:MSGC R ∗.<volume name of RSD>– Enter:VOL DISMOUNT <volume name of RSD>21.Enter:PROG R ONTo turn on the aut

Routine Maintenance179RoutineMaintenance6. Remove the RSD.7. Enter:DBMS STATThe initialized flag should be on.8. Hold down PANEL ENABLE and press A RE

Installation9InstallationCabinet Card LayoutsRedundant Control Cabinet Card LayoutFigure 1: Redundant Control Cabinet Card Layout

Technician’s Handbook1804. Restore the database from RSD to the inactive plane.5. Copy the software to the other plane and JOIN the system.Save the Da

Routine Maintenance181RoutineMaintenanceThis message appears:FS info: File system redundancy disabled.DBMS warning: Unable to read/write state file. R

Technician’s Handbook18216.Enter:UPDATE APPLY <volume name of RSD> FROM ∗.<volume name of RSD>This message appears:Update startedUpdate ap

Routine Maintenance183RoutineMaintenance4. Set all options to match those on the SX-2000 Feature Options Record sheet that was shipped with the softwa

Technician’s Handbook1844. If you are loading software P02.3.2 or later, enter:DATA RESTORE ∗.<volume name of RSD>If you are loading software ea

Routine Maintenance185RoutineMaintenanceCustom Dimensions have been detected:Overwrite the current dimensions? (y/n)Enter YESThis message appears:Rest

Technician’s Handbook186Currently restoring: Form Access AuthorizationCurrently restoring: Cabinet Assignment••Currently restoring: Traffic Options As

Routine Maintenance187RoutineMaintenanceattendant consoles. For software loads P17.6.4 and later, enter:LOAD CONTROLLERSFor software loads earlier tha

Technician’s Handbook188ORThis message may appear:FS info: File system redundancy disabled.DBMS warning: Unable to read/write state file. Reason: Node

Routine Maintenance189RoutineMaintenance14.Log on to the active plane and enter:JOINThe inactive plane resets.15. Wait 10 - 20 minutes, then enter FIL

SX-2000, SUPERSET, and SUPERCONSOLE 1000 are trademarks ofMitel Networks Corporation.Other product names mentioned in this document may be trademarks

Technician’s Handbook10Non-redundant Control Cabinet Card LayoutFigure 2: Non-redundant Control Cabinet Card LayoutBB0409MAIN CONTROLLER CARDCONTROL

Technician’s Handbook19023.Perform the procedure Checking a Redundant System on page 158.24.The software upgrade is complete.Performing a Software Upd

Routine Maintenance191RoutineMaintenance10.Hold down PANEL ENABLE and press the inactive plane’s RESET button.11.Log on to the inactive plane and sele

Technician’s Handbook192If this message appears:Main Controller update applied successfully.The update has been successfully applied.– Updates have be

Routine Maintenance193RoutineMaintenance9. To check the update version, enter:VERJOIN the Planes1. Log on to the inactive plane and select maintenance

Technician’s Handbook194Performing an Option UpgradeOptions and MFRDs are Password ProtectedOptions and MFRDs are password protected. Call the MITEL o

Routine Maintenance195RoutineMaintenancenumber of cabinets is 5. Otherwise select FD2 and a maximum number of 12 cabinets.10.Press the <generate>

Technician’s Handbook196••If your software is load P02.3.2 or later, this message appears:Restore system dimensions from saved data? Enter NONote: Dim

Routine Maintenance197RoutineMaintenanceThis message appears:DBMS info: Request has been queued.DBMS info: Starting DBMS SaveDBMS SAVE info: 10% compl

Technician’s Handbook1983. Enter PARTITION from the inactive plane.This message appears:ENTER <YES> to proceed with PARTITION, <NO> to can

Routine Maintenance199RoutineMaintenance15.Quit the form.16.Select maintenance mode and enter:DBMS FLAG OFF17.Hold down PANEL ENABLE and press the ina

Installation11InstallationMICRO LIGHT Cabinet Card LayoutFigure 3: MICRO LIGHT Cabinet Card Layout

Technician’s Handbook200Enter YESThese messages appear:Currently restoring: SMDR Options AssignmentCurrently restoring: DTE Session Profile Assignment

Routine Maintenance201RoutineMaintenance31.Enable the new options on the newly inactive plane.32.Repeat steps 8 to 14.33.Hold down PANEL ENABLE and pr

Technician’s Handbook202

Index of Maintenance Commands203Index of Maintenance CommandsSymbols+dchan-inv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Technician’s Handbook204DATA Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99DATA Restore *.<volume name of

Index of Maintenance Commands205force dl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112FOrmprint <form

Technician’s Handbook206LOGSys Size <SMDR> FILE <entry count> . . . . . . . . . . . . . . . 90Mmain old . . . . . . . . . . . . . . . .

Index of Maintenance Commands207PROM <plid> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94RRCD <plid> .

Technician’s Handbook208TEst Hybrid <plid of CEPT or DS1 formatter card> <hybrid or link> . . . . . . . . . . . . . . . . . . . . . . . .

209IndexAAccessing desktop mode 77Activity status, main controller 102Adding users 107Alarmssetting thresholds 86showing 85showing faults 85Assigning

Technician’s Handbook12MICRO LIGHT Cabinet - Valid Card CombinationsFigure 4: MICRO LIGHT - Valid Card Combinations

Technician’s Handbook210powering up 138Control resource cardreplacement 149switch settings 24Courtesy down, removing request 87Creating a catalog 84DD

Index211GGetting help 77HHard diskbacking up 166checking for errors 94formatting, non-redundant system 140recovery 140removal and replacement 143Helpd

Technician’s Handbook212Peripheral cabinetadding 17card layout 15Peripheral interface cabling 29Peripheral interface cardstable of 20Peripheral nodesp

Index213Settingalarm thresholds 86card settings 24the size of the SMDR log file 90Showingalarms 85faults 85Softwaredisplaying the revision 79displayin

Technician’s Handbook214Notes:

E-Doc TipsAdvanced Graphical User Interface ExampleHow Do I Print a Procedure from the Infobase?1. In the Table of Contents, select the check box of t

E-Doc TipsHow Do I Get More Information?The documentation CD-ROM contains all of the technical information in an electronic file called an "infob

Installation13InstallationTable 1: Completing the MICRO LIGHT Cabinet Assignment Form CONFIGURATION 1 - CABINET ASSIGNMENTMain Control Fiber Interf

Technician’s Handbook14Note: You can also connect the FIM in this slot to a FIM in a DSU cabinet. If you are connecting a DSU cabinet, enter the follo

Installation15InstallationPeripheral Cabinet Card LayoutFigure 5: Peripheral Cabinet Card LayoutNote: Depending on the peripheral cabinet type, slot

Technician’s Handbook16DSU Cabinet Card LayoutFigure 6: DSU Cabinet Card LayoutBB0410FIBER INTERFACE MODULEFIBER INTERFACE MODULEPERIPHERAL RESOURCE

Installation17InstallationAdding a Peripheral or DSU CabinetService will be lost during this procedure.1. If your system is redundant, hold down PANEL

Technician’s Handbook18Comments: Enter the location of the new cabinet.For MICRO LIGHT systems, refer to Figure 4 (page 12) to determine the letter de

Installation19Installation5. Restore the database (see page 174).After service is restored, enter the System Configuration form and program the Periph

Table of Contents3Chapter 1: About This HandbookAbout This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Purpose

Technician’s Handbook20Circuit CardsPeripheral Interface CardsTable 2: Peripheral Interface CardsCard Devices Supported Circuits Maximum Loop Resis

Installation21InstallationFiber Interface ModuleInterfaces control node with DSU and peripheral nodes.1 Maximum Permitted Loss in Fiber:6 dB, using 62

Technician’s Handbook22DSU CardsTable 3: DSU CardsCard Devices Supported # of Channels/LinksBRI Card ISDN Basic Rate Interface card 6 or 15 BRI Cir

Installation23InstallationControl CardsTable 4: Control CardsCard Important DetailsMain Controller II E Provides 8 Mbytes of RAM if system is runni

Technician’s Handbook24Card SettingsControl Resource Card Switch SettingsThese switches determine which maintenance terminal ports are active.Figure 7

Installation25InstallationE&M Trunk Card Switch SettingsSet switch SN-1 and SN-2 on the E&M trunk cards.∗Positions are SN-1 and SN-2 where N i

Technician’s Handbook26OPS Line Card Message Waiting SwitchesSet message waiting switches for each circuit (S1 through S8) as follows:Figure 9: OPS

Installation27InstallationDS1 Formatter Card Line Equalizer SwitchesSet the line equalizer switches S1 and S2 as follows: Note: The DS1 interface meet

Technician’s Handbook28E1/T1 (DS1) Formatter Card Switch SettingsSet E1/T1 mode using the E1/T1 switches on the card’s sidePRI Cards and DS1/CEPT I an

Installation29InstallationPeripheral Interface CablingUse the tables in this section to cable the peripheral node card connectors to the Main Distribu

Technician’s Handbook4Chapter 3: ProgrammingProgramming Class of Service, Interconnect Restriction, and Intercept Handling . . . . . . . . . . . . . .

Technician’s Handbook30Table 11: USCO Connector Pin DesignationsPin Color CodeRJ2IX RJ2EX RJ2GX RJ2FX RJ2HX26 W/BL T T T T T1 BL/W R R R R R27 W/O T

Installation31Installation40 BK/S T T E M E15 S/BK R R M SB SG41 Y/BL T E T T M16 BL/Y R M R R SB42 Y/O T T T1 E T17 O/Y R R R1 SG R43 Y/G T E

Technician’s Handbook32Card-slot Connections to Cross-connect FieldTable 12 (page 33) through Table 23 (page 44) show the pin-out signals of the inter

Installation33InstallationTable 12: Card Slot 1 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/

Technician’s Handbook34Table 13: Card Slot 2 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/2 T

Installation35InstallationTable 14: Card Slot 3 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/

Technician’s Handbook36Table 15: Card Slot 4 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/2 T

Installation37InstallationTable 16: Card Slot 5 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/

Technician’s Handbook38Table 17: Card Slot 6 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/2 T

Installation39InstallationTable 18: Card Slot 7 Connections to Cross-connect Field Pin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID

Table of Contents5Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Resetting the Password for a Lower Level. .

Technician’s Handbook40Table 19: Card Slot 8 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/2 T

Installation41InstallationTable 20: Card Slot 9 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/

Technician’s Handbook42Table 21: Card Slot 10 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/2

Installation43InstallationTable 22: Card Slot 11 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID

Technician’s Handbook44Table 23: Card Slot 12 Connections to Cross-connect FieldPin Color CodeONSL COPSL CLS/GS TrunkE&M TrunkDID/LT TrunkDID/2

45Chapter 3Programming

Technician’s Handbook46

Programming47ProgrammingProgramming Class of Service, Interconnect Restriction, and Intercept Handling1. Class of Service Options Assignment form! Cre

Technician’s Handbook48Programming Printer PortsSystem Printer Port1. System Port Assignment form! Assign a logical name to the system printer port (L

Programming49ProgrammingSUPERCONSOLE 1000® Printer Port1. DNI Circuit Assignment form! Assign a SUPERCONSOLE 1000 (SC1000) to channel #1 and a SUPERCO

Technician’s Handbook6Deleting Log Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Checking the Log Parameters . . . .

Technician’s Handbook50SUPERCONSOLE 2000™ Printer Port1. Ensure the computer’s COM 1 port is not assigned to other applications. See the Microsoft Win

Programming51ProgrammingDATASET Printer Port1. DNI Circuit Assignment form! Assign DS110x or DS210x against channel #2 of the required PLID.2. Dataset

Technician’s Handbook52Programming Peripheral DevicesSingle Line TelephonesBefore You BeginProgram Class of Service, Interconnect Restriction, and Int

Programming53Programming3. Single Line Set Assignment form! Assign a directory number, circuit descriptor number, and interconnect number to the circu

Technician’s Handbook54Analog Devices Connected to an AIMBefore You BeginProgram Class of Service, Interconnect Restriction, and Intercept Handling (s

Programming55ProgrammingMultiline TelephonesBefore You BeginProgram Class of Service, Interconnect Restriction, and Intercept Handling (see page 47).1

Technician’s Handbook566. Default Account Code Definition form (Optional)! Create a default account code number that will appear in all SMDR records f

Programming57ProgrammingAttendant ConsolesBefore You BeginProgram Class of Service, Interconnect Restriction, and Intercept Handling (see page 47).1.

Technician’s Handbook587. Station Service Assignment form! Assign the console’s directory number a class of service, class of restriction, and interce

Programming59ProgrammingProgramming the Telephone DirectoryTelephone Directory form! Assign a name to the telephone’s directory number.! If more than

Table of Contents7Moving, Adding, and Swapping Telephone Users . . . . . . . . . . . 107Deleting Telephone Users . . . . . . . . . . . . . . . . . . .

Technician’s Handbook60Changing a Telephone’s Attributes1. Change Attribute Assignment form! Enter the directory number of the device and recall the f

Programming61ProgrammingMoving a Telephone UserUse the MOVE USER command to move a user from one telephone to another. Enter the command in the follow

Technician’s Handbook62Swapping Users’ TelephonesUse the MOVE SWAP command to swap two users’ telephones. Enter the command in the following format:MO

Programming63ProgrammingProgramming Call Rerouting1. Call Rerouting Always Alternative Assignment form! For First Always Alternative Number 1— Leave a

Technician’s Handbook643. Call Rerouting Second Alternative Assignment! For Second Alternative Number 1— Leave all values as “Normal”.! For other Seco

Programming65ProgrammingProgramming TrunksAnalog Dial-in TrunkBefore You BeginProgram Class of Service, Interconnect Restriction, and Intercept Handli

Technician’s Handbook663. Trunk Assignment form! Assign the trunk a trunk number, trunk service number, and trunk circuit descriptor number.! Assign t

Programming67Programming3. Trunk Assignment form! Assign the trunk a trunk number, trunk service number, and trunk circuit descriptor number.! Assign

Technician’s Handbook68DISA Non-dial-in Trunk1. Miscellaneous Assignment form! Create a DISA forced account code number- or -! Create a plain DISA num

Programming69ProgrammingBefore You BeginProgram Class of Service, Interconnect Restriction, and Intercept Handling (see page 47).1. System Configurati

Technician’s Handbook8Recovering from a Corrupted Hard Disk. . . . . . . . . . . . . . . . . . . 140Formatting the Hard Disk . . . . . . . . . . . .

Technician’s Handbook707. Trunk Group Assignment form! For an outgoing trunk, enter the trunk number in the desired trunk group.8. Network Synchroniza

Programming71ProgrammingProgramming Automatic Route Selection (ARS)1. Trunk Group Assignment form! Create a trunk group number! Assign trunks to the t

Technician’s Handbook726. (Optional - Advanced ARS only) Day and Time Zone Assignment form! Create a day and time zone plan.7. (Optional - Advanced AR

Programming73ProgrammingHint:To bar a station from all outgoing trunks1. Class of Restriction Group Assignment form! Assign the class of restriciton o

Technician’s Handbook74

75Chapter 4Maintenance Commands

Technician’s Handbook76

Maintenance Commands77MaintenanceCommands Basic CommandsAccessing Desktop ModeDESktopReturns the screen to desktop mode.Logging OutDESktop [Return] [E

Technician’s Handbook78Changing the PasswordCHange PasswordChanges the password of the logged-in user.Resetting the Password for a Lower LevelRESEt Pa

Maintenance Commands79MaintenanceCommands Stepping Back through Commands[Esc] [Ctrl] JDisplays the previously issued command in the command line. You

Table of Contents9Performing an Option Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . 194Options and MFRDs are Password Protected . . .

Technician’s Handbook80Change Tenant Day/Night ServiceCP Service <day>CP Service <night1>CP Service <night2>To set the default (tena

Maintenance Commands81MaintenanceCommands Cancelling a Maintenance Command[Ctrl] CTerminates testing. It does not cancel all maintenance commands.Prin

Technician’s Handbook82Prints instance n of the specified multiple instance form to the specified printer port.FOrmprint <form name> /ALL /PORT

Maintenance Commands83MaintenanceCommands Switching the Terminal from Screen Mode to Print ModeENable Print /NonqueuedSwitches the terminal from scree

Technician’s Handbook84Assigning a New Default PrinterMYprinter <printer name>Assigns a new default printer to the maintenance terminal.Creating

Maintenance Commands85MaintenanceCommands Troubleshooting CommandsStarting, Ending, and Printing a Session LogSESsion StartBegins a session log and st

Technician’s Handbook86Setting Alarm ThresholdsSET Threshold <alarm category> <x> <y> <z>Defines the thresholds for a minor, m

Maintenance Commands87MaintenanceCommands Busying Out a Card, Circuit, or Channel for TestingBUsy <plid>If the circuit is busy when you issue th

Technician’s Handbook88Testing CircuitsTEst <plid>Tests the circuit(s) at the specified PLID.TEst EXT <extension number>Tests the circuit(

Maintenance Commands89MaintenanceCommands Displaying the Call Path of a SetRESOurces <plid>Indicates the call path and destination device of the