Mitel 1000 guide Technical Information Page 6
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- Table of contents
- TROUBLESHOOTING
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Technician’s Handbook
6
Deleting Log Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Checking the Log Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Setting the Size of the SMDR Log File. . . . . . . . . . . . . . . . . . . . . 90
Main Control Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Switching Activity (Redundant Systems Only) . . . . . . . . . . . . . . . 91
Scheduling an Activity Switch (Redundant Systems Only) . . . . . 91
Turning Background Diagnostics On/Off . . . . . . . . . . . . . . . . . . . 92
Displaying the Card Configuration . . . . . . . . . . . . . . . . . . . . . . . . 92
Identifying System Resource Shortages . . . . . . . . . . . . . . . . . . . 92
Identifying and Downloading Firmware . . . . . . . . . . . . . . . . . . . . 92
Identifying Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Checking for Mass Storage Subsystem Errors . . . . . . . . . . . . . . 94
Loading Software into a Card’s Processor. . . . . . . . . . . . . . . . . . 94
Testing PCM Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Scheduling a System Reboot (Non-redundant Systems). . . . . . . 95
Displaying the Status of Communication Paths. . . . . . . . . . . . . . 96
Collecting Traffic Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Displaying Traffic Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Database Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Checking the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Saving and Restoring the Database . . . . . . . . . . . . . . . . . . . . . . 99
RSD Copy from Mitel Support Web Site . . . . . . . . . . . . . . . . . . 100
Backing Up and Restoring Message Center Messages. . . . . . . 100
Redundant File System Commands . . . . . . . . . . . . . . . . . . . . . . 101
Partitioning and Joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Disabling and Enabling File Redundancy . . . . . . . . . . . . . . . . . 101
Which Main Controller is Active? . . . . . . . . . . . . . . . . . . . . . . . . 102
Displaying Information on a Volume . . . . . . . . . . . . . . . . . . . . . 102
Mounting and Dismounting a Volume . . . . . . . . . . . . . . . . . . . . 102
Backing Up and Restoring a Volume . . . . . . . . . . . . . . . . . . . . . 102
Enabling and Disabling Access to a Volume . . . . . . . . . . . . . . . 103
Formatting a Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Peripheral Devices Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Locating an Extension or Trunk . . . . . . . . . . . . . . . . . . . . . . . . . 105
Locating Where a Number is Used . . . . . . . . . . . . . . . . . . . . . . 105
Locating a Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Listing the Active Features for an Extension or PLID. . . . . . . . . 105
Finding the Directory Number of a Set or Trunk . . . . . . . . . . . . 106
Finding Free Directory Numbers or PLIDs. . . . . . . . . . . . . . . . . 106
- TECHNICIAN’S HANDBOOK 1
- Chapter 2: Installation 3
- Chapter 3: Programming 4
- Technician’s Handbook 10
- Chapter 1 11
- About This Handbook 11
- Important Safety Instructions 14
- Additional Information 14
- Chapter 2 17
- Installation 17
- Cabinet Card Layouts 19
- DSU Cabinet Card Layout 26
- Circuit Cards 30
- DSU Cards 32
- Control Cards 33
- Card Settings 34
- S8) as follows: 36
- Figure 9: OPS Line Card 36
- Figure 10: Dual E1 PRI Card 38
- Peripheral Interface Cabling 39
- Chapter 3 55
- Programming 55
- Handling 57
- Programming Printer Ports 58
- SUPERCONSOLE 1000 59
- Printer Port 59
- DATASET Printer Port 61
- Single Line Telephones 62
- Multiline Telephones 65
- Programmable Key Module 66
- Upgrade a PKM 66
- Attendant Consoles 67
- Moving a Telephone User 71
- Swapping Users’ Telephones 72
- Programming Call Rerouting 73
- Programming Trunks 75
- Analog Non-dial-in Trunk 76
- DISA Dial-in Trunk 77
- DISA Non-dial-in Trunk 78
- Digital Trunk 78
- Programming Automatic Route 81
- Selection (ARS) 81
- Chapter 4 85
- Maintenance Commands 85
- Basic Commands 87
- Changing the Password 88
- Resetting Usernames 88
- Displaying Usernames 88
- Changing the Baud Rate 90
- Printing to LPR3 91
- Printing a CDE Form 91
- Checking the Print Queue 93
- Cancelling a Print Job 93
- Creating a Catalog 94
- Displaying Catalogs 94
- Troubleshooting Commands 95
- Setting Alarm Thresholds 96
- Testing Circuits 98
- Reading Maintenance Logs 99
- Printing Maintenance Logs 100
- Deleting Log Entries 100
- Checking the Log Parameters 100
- Main Control Commands 101
- Identifying Cards 104
- Testing PCM Links 105
- Collecting Traffic Data 106
- Displaying Traffic Files 107
- Database Commands 108
- Partitioning and Joining 111
- Formatting a Volume 114
- Peripheral Devices Commands 115
- (Introduced in P07.2.1) 116
- Deleting Telephone Users 117
- Changing an Extension Number 117
- Digital Trunk Commands 118
- Settings 121
- Commands 121
- Chapter 5 123
- Troubleshooting and 123
- Identifying Faults 125
- Flowchart 1: Getting Started 126
- Flowchart 1: Continued 127
- Flowchart 2: Continued 129
- Troubleshooting and Repair 131
- Troubleshooting 131
- Flowchart 4: Continued 132
- Flowchart 5: Continued 134
- Fixing Database Errors 138
- Don’t Match 142
- Power-down Procedures 146
- Powering Down the DSU Nodes 147
- Power-up Procedures 148
- Powering Up the DSU Nodes 149
- Formatting the Hard Disk 150
- Replacing Circuit Cards 156
- DS1/CEPT I or II Cards 160
- Chapter 6 163
- Routine Maintenance 163
- Is the System Healthy? 165
- Is the System Secure? 166
- Checking a Redundant System 168
- Making Your System Secure 170
- RSD Copier Functionality 172
- Device (RSD) 173
- Making a DATA SAVE Backup 174
- Data Restore or Data Convert? 178
- RSD or Tape? 178
- Before You Begin 179
- Performing a Software Upgrade 180
- RSD 5 min 182
- Tape 60 mi 182
- RSD 15 mi 184
- – Load DNI line cards. Enter: 187
- – Enter: 187
- RSD 20 min 191
- Tape 60 min 191
- RSD 15 min 194
- – Proceed to the next step 202
- Performing an Option Upgrade 204
- Index of Maintenance Commands 213
- E-Doc Tips 225
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