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General Information Guide
54
• Allow callers to leave a voice mail message or input a call back number which is then
displayed on the mailbox owners pager
• Schedule automatic wake-up calls to any phone at any date and time
• Record voice messages and have them automatically distributed to multiple users
• Deliver new, unplayed voice messages to an on- or off-system phone number of choice
• Route calls to predetermined destinations based on time of day, day of week, or day of year
• Property management integration and custom hotel prompts
• Configure up to six fax channels/ports for each NuPoint server. The Fax feature works in
a network configuration where the NuPoint server is integrated directly with an MCD system
or with another PBX.
• Perform Mailbox Maintenance, System Maintenance, Report Generation, and Call Director
management from a web-based console
• Support integration with up to four MCD systems
• Enhance InBand integration to permits users to interface with legacy PBXs, using enhanced
inband with DTMF
• Control voice mail functions through context-sensitive keys on the phone
For more information, refer to Mitel NuPoint Unified Messaging General Information Guide on
Mitel edocs.
Mitel Unified Communicator
Mitel Unified Communicator enhances business communication and collaboration with
co-workers, customers, and partners, helping employees to make better decisions, be more
responsive, and deliver greater value to their clients.
Mitel Unified Communicator Express
Mitel Unified Communicator (UC) Express is a cost-effective, server-less desktop unified
communications client that provides system tray access to productivity enhancements like
click-to-call, incoming caller ID pop-up, call history, speed call list, plus personal (Microsoft®
Outlook®) and Corporate (Microsoft Active Directory) directory integration with public instant
message presence engines. UC Express is tightly integrated with Mitel IP Phones, resulting in
a converged infrastructure that enhances the user experience and the effectiveness of "in the
moment" communications.
UC Express is designed for easy configuration and installation, providing IT personnel with a
number of implementation options—from simple end-user downloads to large-scale pull or
pushed-based mass deployments.
UC Express is a fast and easy way to simplify routine communications and help users maximize
operational efficiency.
- COMMUNICATIONS DIRECTOR 1
- About this Document 7
- Overview 9
- Devices that Support Users 12
- Extensive System Feature Set 12
- Migration Made Easy 13
- MCD Software Overview 15
- Individual User Licences 16
- Compression 17
- IP Networking 18
- SIP Trunking 19
- Bandwidth Management 20
- Resiliency 21
- Advantages Over Redundancy 22
- Rapid Spanning Tree Protocol 23
- Hot Desking 23
- External Hot Desking 24
- Embedded Unified Messaging 25
- Embedded Voice Mail 26
- Embedded System Management 26
- Desktop Tool 27
- Administration Tools 27
- System Administration Tool 28
- Alarms Management 31
- Remote Alarms Notification 31
- Controlled System Access 31
- Hospitality 32
- Property Management System 34
- Clustered Hospitality 34
- Redundant CPU Platform 36
- Tenanting 37
- Emergency Services Support 37
- Enterprise Licencing 39
- Shared Enterprise Systems 40
- MCD System Functionality 41
- CX II and CXi II Controllers 42
- AX Controller 45
- MXe III Controller 47
- Processors (E2T/RTC) 49
- Analog Support 50
- R2 Network Services Unit 52
- Dual T1/E1 Module 52
- Bay Support 53
- Bay Peripheral Cards 54
- MCD Network Support 55
- Applications 57
- MAS Support 58
- Mitel Unified Communicator 60
- Mitel Live Content Suite 63
- Mitel Applications Builder 63
- Mitel Live Business Gateway 64
- Microsoft Lync 65
- Mobility Solutions 66
- Unified Communicator Mobile 67
- Wireless Support 68
- Automatic Call Distribution 73
- Commander Contact Centre 75
- General Business Solutions 77
- Third-Party Developer Support 78
- Secure Recording Connector 79
- MCD Software Installer 82
- Line Measure Tool 82
- Display Phones 89
- Desktop Application Phones 90
- 5360 IP Phone5340 IP Phone 92
- 5320 IP Phone 5330 IP Phone 92
- Mitel 5505 Guest IP Phone 94
- Mitel 5560 IPT 95
- Wireless IP Phones 96
- IP Phone Accessories 98
- Mitel 5310 IP Conference Unit 99
- Mitel Bluetooth Module 101
- Mitel Gigabit Ethernet Stand 102
- Mitel IP DECT Stand 102
- Mitel IP Paging Unit 102
- Mitel 5550 IP Console 103
- Mitel 5540 IP Console 104
- Figure 41: 5540 IP Console 105
- Desktop Devices 105
- Dutch and Portuguese 105
- General Information Guide 106
- Features 107
- Auto Attendant Features 135
- Voice Mail Features 136
- MSDN/DPNSS 142
- Security Features 143
- Phone and User Authentication 144
- Worm and Virus Protection 144
- Prevention of Toll Abuse 144
- Secure Management Interfaces 144
- Secure Applications 145
- SIP Security 145
- North America 147
- Asia Pacific 148
- EMEA Region 150
- Latin America 153
- NUMERICS 155
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