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General Information Guide
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a customized, on-phone hospitality application for Mitel 5360 IP Phone sets. The builder creates
a hospitality guest application based on your input and selections.
Online Demo and On-Phone Capabilities
After you create an application, you can send an email link to customers that provides an online
simulation of the application. You can also demonstrate the application to customers using a
Mitel IP 5360 phone.
Ability to Push Live Advertising to Guest Phones
When used in conjunction with Mitel Live Content Suite, Mitel Live Application Builder enables
hotel operators to create and manage live advertising content by simply editing a blog.
Supported Mitel IP Phones
Live Application Builder supports the Mitel 5360 IP Phone.
Mitel Live Business Gateway
Mitel Live Business Gateway enables Microsoft Office Communications Server 2007 to
communicate with a MCD host platform. Users can see the telephony status and presence of
other users on the network and can make calls from Microsoft Office Communicator 2007 using
Mitel IP desktop phones. They can access key business resources quickly and efficiently and
be notified with pop-ups when other users finish calls (become available).
Live Business Gateway integrates with Microsoft Outlook and Office to track all voice and IM
conversations and any missed calls. Users can view the telephony status of business users
and make calls from within these applications with the click of a mouse. Out of office messages
and calendar information can be synchronized with Communicator 2007, enabling users to
readily communicate their availability and whereabouts.
The combination of Office Communications Server 2007 and Live Business Gateway enhances
information worker productivity and greatly improves business process efficiencies by
combining a wide range of collaboration tools with Mitel’s trusted IP telephony solution.
Note: Live Business Gateway continues to fully support Microsoft Live Communication Server
2005 and Communicator 2005; however, in this document reference is made only to Office
Communications Server 2007 and Communicator 2007.
This integrated solution from Mitel and Microsoft includes
• Microsoft Office Communicator 2007 R2
• Microsoft Office Communications Server 2007 R2
• Mitel Live Business Gateway 3.1 or greater
• Mitel 3300 IP Communications Platform (ICP) Controller
- COMMUNICATIONS DIRECTOR 1
- About this Document 7
- Overview 9
- Devices that Support Users 12
- Extensive System Feature Set 12
- Migration Made Easy 13
- MCD Software Overview 15
- Individual User Licences 16
- Compression 17
- IP Networking 18
- SIP Trunking 19
- Bandwidth Management 20
- Resiliency 21
- Advantages Over Redundancy 22
- Rapid Spanning Tree Protocol 23
- Hot Desking 23
- External Hot Desking 24
- Embedded Unified Messaging 25
- Embedded Voice Mail 26
- Embedded System Management 26
- Desktop Tool 27
- Administration Tools 27
- System Administration Tool 28
- Alarms Management 31
- Remote Alarms Notification 31
- Controlled System Access 31
- Hospitality 32
- Property Management System 34
- Clustered Hospitality 34
- Redundant CPU Platform 36
- Tenanting 37
- Emergency Services Support 37
- Enterprise Licencing 39
- Shared Enterprise Systems 40
- MCD System Functionality 41
- CX II and CXi II Controllers 42
- AX Controller 45
- MXe III Controller 47
- Processors (E2T/RTC) 49
- Analog Support 50
- R2 Network Services Unit 52
- Dual T1/E1 Module 52
- Bay Support 53
- Bay Peripheral Cards 54
- MCD Network Support 55
- Applications 57
- MAS Support 58
- Mitel Unified Communicator 60
- Mitel Live Content Suite 63
- Mitel Applications Builder 63
- Mitel Live Business Gateway 64
- Microsoft Lync 65
- Mobility Solutions 66
- Unified Communicator Mobile 67
- Wireless Support 68
- Automatic Call Distribution 73
- Commander Contact Centre 75
- General Business Solutions 77
- Third-Party Developer Support 78
- Secure Recording Connector 79
- MCD Software Installer 82
- Line Measure Tool 82
- Display Phones 89
- Desktop Application Phones 90
- 5360 IP Phone5340 IP Phone 92
- 5320 IP Phone 5330 IP Phone 92
- Mitel 5505 Guest IP Phone 94
- Mitel 5560 IPT 95
- Wireless IP Phones 96
- IP Phone Accessories 98
- Mitel 5310 IP Conference Unit 99
- Mitel Bluetooth Module 101
- Mitel Gigabit Ethernet Stand 102
- Mitel IP DECT Stand 102
- Mitel IP Paging Unit 102
- Mitel 5550 IP Console 103
- Mitel 5540 IP Console 104
- Figure 41: 5540 IP Console 105
- Desktop Devices 105
- Dutch and Portuguese 105
- General Information Guide 106
- Features 107
- Auto Attendant Features 135
- Voice Mail Features 136
- MSDN/DPNSS 142
- Security Features 143
- Phone and User Authentication 144
- Worm and Virus Protection 144
- Prevention of Toll Abuse 144
- Secure Management Interfaces 144
- Secure Applications 145
- SIP Security 145
- North America 147
- Asia Pacific 148
- EMEA Region 150
- Latin America 153
- NUMERICS 155
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