Mitel 8528 User's Guide download pdf (Page 60)

Phone and System Administration

Seizing a Device

Page 48 Mitel

5000 CP Administrator Phone Guide – Issue 5.0, February 2011

Seizing a Device

For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk

or extension by entering the module, circuit, and device number.

The Seize Device feature is affected by trunk restriction. The administrator phone must have

outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed

after the trunk is seized.

To seize a device:

1. Dial 9900 (9100 in Europe), to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Press the Special button (see page 7), and then dial 9973 (9173 in Europe). ENTER

BOARD appears.

3. Enter the board (module) number, not the unit number, where the device to be seized is

located, while observing the following conditions:

 If you enter a single digit, press # after the digit to continue.

 If you enter an incorrect module number or if the module is not entered in the

system, INVALID BOARD NUMBER appears.

 If you have multiple ports (for example, dual-T1 or Internet Protocol Resource

Application (IPRA) ports) ENTER PORT appears.

4. Enter the (port) circuit number of the device to be seized. If you enter a single digit,

press # after the digit to continue. Valid numbers depend on the type of module. If you

enter an invalid module number, INVALID MODULE NUMBER appears.

If there is only one device on the selected port, the selected device is seized as if the

user had directly entered the extension or trunk number.

If there is more than one device on the selected port, ENTER DEVICE appears. Enter

the number of the device to be seized. Valid numbers depend on the type of devices

installed. If you enter an invalid device number, INVALID DEVICE NUMBER appears.

When the device has been selected, it is seized as if the user had directly entered the

extension or trunk access number.

5. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

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Mitel 8528 User's Guide Page 60