Mitel 8528 User's Guide download pdf (Page 74)

Reference

Trunk Access Codes

Page 62 Mitel

5000 CP Administrator Phone Guide – Issue 5.0, February 2011

Trunk Access Codes

Table 23 lists trunk access codes used to select trunks when placing outgoing calls.

Phone Feature Codes

Table 24 lists phone feature codes.

Table 23. Trunk Access Codes

Feature Name

Code

U.S. (Eur.)

Definition

Automatic Route Selection

(ARS)

92000 Allows the system to select the route wanted for placing a call, as

programmed in the database.

Trunk Group Access 1–208 92001–92208 Selects an available trunk from a programmed group of trunks for

placing an outside call.

Emergency Call 911

(999/112 or as

applicable)

Entering this feature code selects an outgoing trunk and

automatically dials the programmed Emergency Call number, which

is routed by default out Trunk Group 1.

Outgoing Call 8 Selects an outgoing trunk according to the programmed outgoing

access mode for that phone.

Table 24. Phone Feature Codes

Feature Name Code Definition

Account Code –

All Calls Following

391

Allows the phone user to enter a forced or optional account code

that will apply to all calls following the entry of this feature code

and will appear in the SMDR. To disable the All Calls Following

feature, the feature code is entered again without an account code.

Account Code – Optional

390

Allows the phone user to enter an optional account code for SMDR

reports during an outside call.

ACD Agent Login

ACD Agent Logout

ACD Agent Login/Logout Toggle

326

327

328

These feature codes allow an ACD hunt group member (agent) to

log into and out of one or more ACD hunt groups. The agent will

only receive calls through the ACD hunt group while logged in.

ACD Agent Wrap-Up Terminate

329

When an ACD agent completes a call, no other ACD hunt group

call will ring at the phone until the ACD Wrap-Up Timer expires or

the agent enters this feature code to terminate the wrap-up

session.

Activate Door Relay

332

If enabled, activates a door relay switch on the system to unlock a

door (i.e., “buzz” it open).

Agent Help

375

The Agent Help feature allows a phone user to request help from a

designated “Agent Help Extension” during a two- or three-party

call.

Agent Help Reject

376

When a request-for-help call rings, the Agent Help Extension can

choose to join the call or enter this feature code to reject the

request.

Answer (Ringing Call)

351

Answers the call that has been ringing or holding the longest at

that phone.

Audio Diagnostics

320

When initiated, users are prompted to answer questions about the

audio problems by pressing specific keypad buttons.

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