3300 ICP General Information Guide
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• Last Call Repeat The optional Last Call Repeat Facility enables up to 8 users quick access to
their last calls from their own telephone. This enables a user to monitor recorded conversations
from any telephone throughout the world, 24 hours a day, without relying on any administrative
personnel.
• Threat Call Recording This software package in combination with the MARATHON recording
system allows selective recording of important calls and threat calls. The software is installed on
each corresponding PC workstation that can be associated with a specific telephone. The calls
are selected by a mouse click and automatically transferred to a call collection box. From there
critical calls can be accessed and played back.
Optional Management for the Marathon TDI
• Search & Query via Low-Bandwidth (WWW) connections
• Features (Webplayer 2.1)
• Truly Browser Based – No Applet‘s need to beloaded
• Quick Access – fast query & replay
• Access Control via Login,
• Quick Search (by time, channel, call comment, CLI, Agent ID)
• Detailed Search (by all DB-fields)
• Last Call(s) Repeat – quick playback of the most recent calls
• Save recording as Wav
• Add and save Call Comment
• Multi Language- Time-Format Support (English UK, USA, German)
• Quality Assurance (browser-based application overlays recording platform) – See the 6170
Quality Monitoring Solution for additional product details.
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