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Superset 4025
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Mitel SUPERSET 4025 User Manual Page 2
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Telephones
1
All rights reserved
3
Contents
4
GETTING STARTED
5
Introduction
7
Using a Headset
8
Logging In / Out
11
QUEUE STATUS
13
Queue Status at a Glance
15
Displaying Reports
16
Scrolling Through Reports
17
About the SHIFT Key
19
Need a reminder?
20
AGENT STATUS
21
About Agent Status Keys
23
Agent Status at a Glance
23
Displaying an Agent’s Status
24
About the Shift Key
26
AGENT MONITORING
29
About Agent Monitoring
31
A few conditions:
32
To monitor an agent:
32
Agent Help
33
REPORTS AND INDICATORS
35
Queue Status Reports
37
Agent Status Reports
38
Status Indicators
39
ADDITIONAL FEATURES
41
Some Additional Features
43
Making a directed page:
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