Mitel SUPERSET 4025 User Manual download pdf (Page 38)

Agent Status Reports

Table 4: Agent Status Reports

Key Number Sample Display Description

0 398 Bob Agent identification number and name

1 WAIT TIME 01:55 Average waiting time for agent

2 # ACD CALLS 25 Number of ACD calls answered by the agent

3 ACD CALL 02:14 Average duration of ACD calls

4 # NON ACD 3 Number of non-ACD calls made/answered by agent

5 NON ACD 01:27 Average duration of non-ACD calls

6 # MADE BUSY 4 Number of times agents made busy

7 AVG BUSY 03:42 Average duration of make busy state

8 # ON HOLD 5 Number of ACD calls put on hard hold

9 AVG HOLD 00:32 Average duration of ACD calls on hard hold

1 2 ... 33 34 35 36 37 38 39 40 41 42 43 44 45 46

No comments

Mitel SUPERSET 4025 User Manual Page 38