Mitel SUPERSET 4025 User Manual Page 3
- Page / 46
- Table of contents
- BOOKMARKS
- Telephones 1
- All rights reserved 3
- Contents 4
- GETTING STARTED 5
- Introduction 7
- Using a Headset 8
- Logging In / Out 11
- QUEUE STATUS 13
- Queue Status at a Glance 15
- Displaying Reports 16
- Scrolling Through Reports 17
- About the SHIFT Key 19
- Need a reminder? 20
- AGENT STATUS 21
- About Agent Status Keys 23
- Agent Status at a Glance 23
- Displaying an Agent’s Status 24
- About the Shift Key 26
- AGENT MONITORING 29
- About Agent Monitoring 31
- A few conditions: 32
- To monitor an agent: 32
- Agent Help 33
- REPORTS AND INDICATORS 35
- Queue Status Reports 37
- Agent Status Reports 38
- Status Indicators 39
- ADDITIONAL FEATURES 41
- Some Additional Features 43
- Making a directed page: 44
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