Mitel 5760 VC Specifications Page 101
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3300 ICP General Information Guide
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Auto Attendant Features
Feature Description
Open and Closed Greeting A company greeting can be programmed to automatically
change from open business hours to closed or after hours.
Expire at a preset Time Greeting
A Company Greeting can be programmed for use over holidays
or shutdowns that will automatically expire after a specified
number of days.
Alternate Greetings Each port can use one of eight alternate greeting sets (Open,
Closed, or Temporary) to allow special greetings per port. This
feature is useful in multi-tenant configurations.
Play Greeting by Incoming Trunk
Assignment
Each port can be assigned to answer calls on specific incoming
trunks and play a greeting based on the destination dialed – for
example, Sales, Shipping and Receiving, Customer Service.
This feature is also useful in multi-tenant-type applications where
the voice mail system services two or more businesses.)
Flexible Mailbox Numbering (Dial
Plan)
In addition to supporting single-digit mailboxes (1 - 8), a mailbox
dial plan of 2, 3, 4, or 5-digits can be selected.
Directory Also known as Name Dialing. Callers may access a mailbox
directory where they will be able to reach a mailbox owner by
dialing the person’s first or last name rather than their mailbox
number. The system can be configured for either first or last
name dialing (but not both at the same time).
Caller Type-Ahead Callers who are familiar with the system may enter their key pad
selections without waiting for the system prompts.
Operator Revert Callers may reach a live attendant at any time by dialing "0".
Fax Finder Detects an incoming fax tone and directs it to the fax
mailbox/extension.
Operator Transfer to a Mailbox Allows an operator to transfer an outside caller to a specified
mailbox where the caller will immediately hear the subscriber’s
personal greeting and will be prompted to leave a message.
Callers press # to bypass or interrupt the greeting and begin
recording a message.
Transfer to Any Extension Allows the user to dial any internal extension defined in the
system.
Quick Message Feature Allows a caller reaching the auto-attendant to leave a message
in a specific mailbox without transferring to the mailbox
extension and possibly speaking live with the subscriber.
Multiple Message Capability Allows an outside caller to leave more than one voice mail
message per call, therefore saving on toll charges.
User Programmable Dial 0
Extension
Allows the user to program the dial 0 extension to any internal
extension, for example, a personal or departmental secretary.
The administrator can override the system default ("0" for the
operator) with any valid phone number, including an external
number or even a long distance number. The administrator can
also override the system default on an extension by extension
basis, with any valid phone number.
- GENERAL INFORMATION GUIDE 1
- Table of Contents 3
- Overview 9
- System Architecture 10
- Physical System Features 11
- Controller 11
- Network Services Units 13
- Analog Services Units 15
- Migration 16
- Mitel Networks SX-2000 LIGHT 17
- Maintenance 19
- Security 20
- Specifications 21
- Dimensions and Weights 22
- Tone Plans 23
- Applications 24
- Voice Mail 25
- Management Applications 26
- Mitel Networks 6500 Attendant 36
- Desktop Applications 42
- Manual Maker 43
- Peripherals 44
- Mitel Networks 5001 IP Phone 46
- Mitel Networks 5005 IP Phone 47
- Mitel Networks 5010 IP Phone 48
- Mitel Networks 5020 IP Phone 49
- Mitel Networks 5201 IP Phone 52
- Mitel Networks 5205 IP Phone 53
- Mitel Networks 5215 IP Phone 54
- Mitel Networks 5220 IP Phone 55
- 5230 IP Appliance with PDA 57
- 5230 IP Appliance without PDA 57
- SUPERSET 4001 63
- SUPERSET 4015 65
- SUPERSET 4025 66
- SUPERSET 4150 67
- Symbol MiNET Wireless Phone 68
- Consoles 70
- Accessories 73
- IP Networking 84
- Compression 84
- ISDN Support 85
- ISDN Connectivity 85
- ISDN Primary Rate Interface 85
- Traffic and Performance 87
- Trunking 87
- (typical) 88
- Features 90
- Auto Attendant Features 101
- Voice Mail Features 102
- Asia Pacific 105
- EMEA Region 107
- Latin America Region 109
- Solutions 111
- Multiple Site 113
- Installed Base Migration 115
- Disclaimer 117
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