Mitel SUPERSET 4025 User Manual download pdf (Page 15)

Queue Status at a Glance

The indicator beside a QUEUE STATUS key shows the current status of the call

waiting queue for the associated agent group. Refer to Table 5 in the Reports

and Indicators section for information on how to interpret the queue status

indicator flash rates.

Displaying a Group’s Queue Status

A QUEUE STATUS key allows you to display an agent group’s queue status.

1. Press a QUEUE STATUS key.

The following information is displayed from left to right:

a) the agent group number

b) the number of calls waiting in the queue

c) the longest time that a call has been in the queue.

2. Press NAME to display the agent group name.

3. Press another QUEUE STATUS key to display queue information for

another agent group

-or-

Press SUPERKEY to exit.

1 2 ... 10 11 12 13 14 15 16 17 18 19 20 ... 45 46

No comments

Mitel SUPERSET 4025 User Manual Page 15