Mitel Inter-Tel Specifications Page 1

Inter-Tel CS-5200/5400Administrator GuideCommunication Server

Page viContentsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005CONTENTS PAGESystem Features(Continued) 87Intercom Calls . . . . .

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 82 ITP and SIP Supported FeaturesMicrophone Mute On/Off 314√√P

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005IP and SIP Feature ExceptionsPage 83IP and SIP Feature ExceptionsSom

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 84 Optional System EquipmentFeature Codes: The two feature cod

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Additional Information and TroubleshootingPage 85Off-premises endpoi

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 87CONTENTS PAGEIntroduction. . . . . . . . . . . . . . . . . .

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005CONTENTS PAGEPage 88ACD Hunt Groups Span Nodes. . . . . . . . . . .

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 89CONTENTS PAGEProgramming for Private Intercom Calls. . . . .

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005CONTENTS PAGEPage 90Transfers and Outside Calls. . . . . . . . . .

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 91CONTENTS PAGEHouse Phone . . . . . . . . . . . . . . . . . .

Page viiContentsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005CONTENTS PAGEVoice Processing Features 219Introduction . . . . . .

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 92 Special Button and HookflashIntroductionThe Inter-Tel syste

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Speaker ButtonsPage 93Speaker ButtonsOn the Model 8600, 8620, 8660,

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 94 Endpoint Feature CodesEndpoint Feature CodesThe following p

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Endpoint Feature CodesPage 95Call Forward If Busy 357 Immediately fo

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 96 Endpoint Feature CodesDo-Not-Disturb Override 373 (Inter-Te

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Endpoint Feature CodesPage 97Page 7 When followed by a paging zone c

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 98 Administrator Feature CodesAdministrator Feature CodesThe f

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Diagnostics Feature CodesPage 99Diagnostics Feature CodesThe Diagnos

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 100 Diagnostics Feature CodesDiagnostic - Dump Exten-sion9922/

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Diagnostics Feature CodesPage 101Diagnostic - Mark As Leaks9945/9145

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 102 Extension NumbersExtension NumbersExtension numbers are re

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Network and Local Primary AttendantsPage 103Network and Local Primar

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 104 Attendant Recall• It allows the Attendant to monitor the l

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Hunt Group Call DistributionPage 105Hunt GroupsThe Hunt Group featur

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 106 Hunt Groups and Call Forwardingcall is answered or the No

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Hunt Group Remove/Replace and Do-Not-DisturbPage 107• Hunt groups ca

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 108 Announcement and Overflow Endpoints ExampleFigure 5.Announ

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Voice Processing System Applications as Announcement/Overflow Statio

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 110 UCD Hunt Group Priority LevelsFigure 6.UCD Hunt Group Prio

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Supervisor Barge-InPage 111The supervisor endpoint cannot use the Ag

FCC RegulationsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page ixFCC RegulationsIMPORTANT1. This equipment complies with Part

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 112 Accessing the Barge-In FeaturesAccessing the Barge-In Feat

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005ACD Hunt GroupsPage 113To steal a call: press the STEAL menu buttono

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 114 ACD Call DistributionACD Call DistributionWhen an intercom

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005ACD Agent Log In and Log OutPage 115Members: If the hunt group is no

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 116 ACD Hunt Group Agent Log In and Log OutTo log in to all of

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Restart ACD Idle Time Upon Login FlagPage 117 2. Dial the pilot num

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 118 Group Call Pick-UpWhen the ACD agent logs in or removes th

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005ACD Hunt Groups Span NodesPage 119ACD Hunt Groups Span NodesThere is

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 120 Maintenance of Node-Spanning Hunt Groups— Hunt group membe

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Enabling the Send Camp-On Notifications to Members in DND FlagPage 1

Page xFCC RegulationsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 20054. The telephone company may make changes in its facilities,

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 122 Inter-Tel Endpoint Displays• Automatic Numbering Identific

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Outgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 123Disp

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 124 Answer Feature Codeallowed-answer access only (no ring-in)

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Automatic Route Selection (ARS)Page 125• Facility Groups: A facility

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 126 ARS Example 4. Adds or deletes digits according to the fa

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Class Of ServicePage 127• Exemption from ARS-Only Restriction: Each

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 128 Emergency Call FeatureEmergency Call FeatureThe system imm

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Emergency Call FeaturePage 129• If the user dials the emergency feat

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 130 Emergency Call FeatureThe system will allow the Dialing Wa

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Calling Party Number FieldPage 131node other than the user’s node if

FCC RegulationsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page xiThis equipment generates and uses radio frequency (RF) energy

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 132 Day and Night Modes.When configured with an MGCP Gateway,

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Security CodesPage 133When a DISA user calls an extension number, th

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 134 DISA ExampleFigure 12.DISA ExampleDISACaller dials DISAnum

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Volume ControlsPage 135Inter-Tel Endpoint FeaturesThe following sect

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 136 Selectable Ring ToneSelectable Ring ToneThe tone of the en

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005“Transient Call Indication On Call Answer” Endpoint FlagPage 137The

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 138 Standard/Alternate Keymap SwitchingEnter the feature code

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Automatic Call AccessPage 139Automatic Call AccessThis feature allow

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 140 Music-On-Hold and Background MusicMusic-On-Hold and Backgr

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EndpointsPage 141Multilingual CapabilityThe system provides a choice

Page xiiSafety RegulationsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Safety RegulationsIMPORTANT SAFETY INSTRUCTIONSThe follo

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 142 Trunksbe set to any specific language along with the Use P

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Voice Processing SystemPage 143Voice Processing SystemWhen a voice p

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 144 Change Language Feature CodeChange Language Feature CodeA

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Handsfree Enable/DisablePage 145Handsfree Enable/DisableAn Inter-Tel

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 146 Placing Intercom CallsPlacing Intercom CallsWhen placing a

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Intercom Camp On and Queue CallbackPage 147endpoint, use the Do-Not-

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 148 Busy Endpoint Callback QueueQueue callbacks do not follow

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Leaving MessagesPage 149Endpoint-to-Endpoint MessagesIntercom caller

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 150 Silent Messages 2. To have the called party call you: Han

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Responding to MessagesPage 151Responding to MessagesViewing Waiting

Safety RegulationsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page xiii11. Never push objects of any kind into this product th

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 152 Canceling a Waiting Message.To answer messages at a non-di

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Placing Outside CallsPage 153Outside CallsWhen a trunk is selected f

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 154 Placing Outside Callsdialing is ended and the call is dete

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Receiving Outside CallsPage 155 2. Dial the phone number. Use the

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 156 On-Hook MonitoringTo receive a call that was transferred t

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Trunk Camp On and Busy Trunk Callback (Queue)Page 157Trunk Camp On a

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 158 Account CodesTo cancel a queue before the callback:Inter-T

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Optional Account CodesPage 159• Forced – Long-Distance Toll Calls No

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 160 Enabling the Account Codes for All Calls Following Feature

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Individual HoldPage 161is not answered before the Abandoned Call tim

Page xivNetwork Security StatementINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Network Security StatementAlthough no telecommun

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 162 Consultation HoldConsultation HoldTo use consultation hold

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Microphone MutePage 163endpoint. In the default state, busy tones ar

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 164 Feature CodesSingle line endpoints: Hookflash and enter a

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Transfer to RingPage 165transferred party hears a single tone and th

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 166 Transfer to HoldTransfer to HoldA call transferred to hold

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Transfer RecallsPage 167Call ScreeningCalls transferred from the Aut

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 168 Transfer Recalls• “Unannounced” Calls: This is the default

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Placing a Conference CallPage 169Conference CallsUsers can establish

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 170 Placing a Conference CallTo place the party on conference

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Add Parties to a ConferencePage 171Add Parties to a ConferenceTo add

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 1CONTENTS PAGEOverviewIntroduction. . . . . . . . . . . . . . . . . .

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 172 Ending the Conference and Placing All Parties on HoldTo re

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Placing the Entire Conference on HoldPage 173To place the conference

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 174 Placing the Entire Conference on HoldIn a network setting,

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Placing the Entire Conference on HoldPage 175 3. You hear a confirm

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 176 Placing the Entire Conference on HoldThe type of endpoint

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Placing the Entire Conference on HoldPage 177If the call is being mo

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 178 Placing the Entire Conference on HoldSystem ForwardingSyst

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Individual Endpoint Forwarding PointsPage 179principal does not answ

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 180 Manual Call Forwarding and System ForwardingTable 26. Hand

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System Forward and Manual Call Forward ExamplePage 181If a forwardin

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 2 Intended AudienceIntroductionThis Administrator Guide provides info

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 182 System Forward Enable/DisableIf an infinite forward loop r

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Unanswered System Forward CallsPage 183Call ForwardingWith call forw

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 184 FWD Buttonuntil a call is placed to the forwarding station

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Forward to an Outside NumberPage 185under a user-programmable button

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 186 How to Forward Calls to an Extension or Outside NumberHow

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System Speed DialPage 187Speed DialThree system features provide Spe

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 188 Viewing System Speed Dial NumbersViewing System Speed Dial

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Programming Station Speed Dial Numbers and NamesPage 189Programming

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 190 Programming Station Speed Dial Numbers and Names • Scroll

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Viewing Station Speed Dial NumbersPage 191To program Station Speed D

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Multicultural ReferencesPage 3Multicultural ReferencesThis document support

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 192 Dialing Station Speed Dial NumbersTo view the stored numbe

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Dialing Station Speed Dial NumbersPage 193Intercom, Speed Dial, and

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 194 Dialing Station Speed Dial NumbersTable 29. Using the Dial

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Dialing Station Speed Dial NumbersPage 195 4. If desired, press the

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 196 Dialing Station Speed Dial NumbersIncoming calls take prec

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Dialing Station Speed Dial NumbersPage 197RedialingThe Redial featur

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 198 Using the Last Number Saved FeatureUsing the Last Number S

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Using the Last Number Dialed FeaturePage 199• Calls may not be redir

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 200 Using the Last Number Dialed FeatureTo make a page: 1. Li

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Using the Last Number Dialed FeaturePage 201Do-Not-Disturb messages

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 4 System Network Capacitiessupplies IP functionality for the system a

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 202 Using the Last Number Dialed FeatureTable 33. Programming

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Using the Last Number Dialed FeaturePage 203 4. If desired, customi

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 204 Endpoint PasswordDo-Not-Disturb OverrideIf your Inter-Tel

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Remote Do-Not-Disturb ProgrammingPage 205To change the endpoint pass

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 206 Remote Forward Programming 5. To turn on Do-Not-Disturb:a

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Remote Forward ProgrammingPage 207 3. Enter the extension to be for

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 208 Remote Forward Programming• Returns endpoints to the stand

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Remote Forward ProgrammingPage 209Reminder MessagesReminder messages

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 210 Call Cost Accountingb. If the system is set for 12-hour di

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Daytime Rate X Multiplicative Factor X Connect TimePage 211Daytime R

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System Administrator FunctionsPage 5• Use diagnostic mode features to:— Fre

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 212 System Error/Message PrintThe messages can be programmed t

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Power Failure CapabilitiesPage 213• Date: The Date field shows the d

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 214 Customized System Programming ReportsCustomized System Pro

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Specifying Audio DirectionPage 215Specifying Audio DirectionAfter se

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 216 Responding to the Audio Diagnostics FeatureIf the Record-A

System FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Responding to the Audio Diagnostics FeaturePage 217When created, pha

Page 219CONTENTS PAGEVoice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Voice Processing FeaturesIntroduction

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 220CONTENTS PAGEVoice Mail . . . . . . . . . . . .

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Call to Automated Attendant ExamplePage 221IntroductionThi

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 6 System Administrator FunctionsBVM can be replaced with an external

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 222 Automated Attendant Applications• Dial the Voice

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Automated Attendant Recall DestinationPage 223Automated At

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 224 Call ScreeningCall Screening Calls transferred f

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Extension IDPage 225— To refuse the call, press or the R

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 226 Fax E-mail RequirementsIf the feature is enabled

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Automatic Speech RecognitionPage 227The following ASR guid

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 228 Automated Attendant Custom Audiotex RecordingsCa

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Call ScreeningPage 229Call routing announcements are recor

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 230 Sample Call Routing Announcement TreeFigure 15.

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Locating a NamePage 231DirectoriesThe following two types

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System Administrator FunctionsPage 7programmed for each digit from 0 throug

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 232 Changing the First/Last Name Search• Quick Spell

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Accepting a NamePage 233Accepting a NameWhen the caller is

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 234 Searching the Voice Mail DirectoryEM Directories

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Searching the Voice Mail DirectoryPage 235A caller begins

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 236 Searching the Voice Mail Directory5. If more th

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Searching the Voice Mail DirectoryPage 237When the caller

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 238 Searching the Voice Mail Directoryor ending the

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Searching the Voice Mail DirectoryPage 239logo to be used

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 240 Searching the Voice Mail DirectoryIn a network s

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Voice Mail and Message Notification/Retrieval Applications

OverviewINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 8 Voice Mail NetworkingVoice Mail NetworkingA voice processing system

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 242 Mailboxes• Message Notification/Retrie-val: Only

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Group ListsPage 243• There can be only one Voice Mail Admi

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 244 Message Notification to EndpointsMessage Notific

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005All Messages, Priority Only, and Each New Message FlagsPag

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 246 Notification NumbersNotification NumbersEach cas

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Version 2.2Page 247asked questions, guidelines for using A

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 248 Level 1not limited by the security button; only

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Levels 2 and 3Page 249The following list shows the e-mail

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 250 Version 2.3• Subject: This line will say “Voice

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Integrated Solution Installation ExamplePage 251Figure 16.

Page 9CONTENTS PAGEAdministrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Administrator ProceduresIntroduction . .

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 252 Integrated Solution Installation Example• Forwar

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Outlook Client-Based SolutionPage 253• WAV File Attachment

Voice Processing FeaturesINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 254 Outlook Client-Based Solution Installation Examp

Page 257CONTENTS PAGEVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Default Voice Processing Prompts . .

Page 258Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Default Voice Processing PromptsDefault Voice Proc

Page 259BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005014 To spell a new n

Page 260Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts040 Since you are ac

Page 261BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005064 For personal opt

Page 262Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts093 To listen to you

Page 263BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005122 ...time and date

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 10IntroductionWhen programming your site’s database,

Page 264Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts151 For personal pho

Page 265BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005179 Second180 Third1

Page 266Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts208 Thirty-first209

Page 267BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005236 ...an unknown ca

Page 268Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts270 ...Fourteen271 .

Page 269BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005299 For Saturday, pr

Page 270Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts324 Zero is not a va

Page 271BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005350 You have chosen

Page 272Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts377 Please enter the

Page 273BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005404 Your current mes

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Placing the System in Night ModePage 11System Administrator

Page 274Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005BVM, EM, and VPU Voice Prompts523 To forward this

Page 275BVM, EM, and VPU Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005560 ...message purge

Page 276Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice PromptsEM Voice PromptsThe following tabl

Page 277EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005009 Mailbox number... N/A010 If th

Page 278Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts029 Message play stopped. To conti

Page 279EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005045 To accept this entry, press po

Page 280Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts065 To setup remote messaging, pre

Page 281EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005085 To save this message, press se

Page 282Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts106 Message received from an outsi

Page 283EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005126 To turn on all envelope option

©Inter-Tel, Inc., April 2005, printed in the US Issue 1.0, April 2005CS-5200/5400COMMUNICATION SERVERADMINISTRATOR GUIDEPart Number580.8001

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 12 Placing Nodes in Day or Night ModeTo turn day mode

Page 284Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts147 To change the telephone number

Page 285EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005168* March N/A169* April N/A170* M

Page 286Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts190* Thirteenth N/A191* Fourteenth

Page 287EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005212 ...is turned on to call your p

Page 288Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts231 No message left. N/A232 ...las

Page 289EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005252 Not used N/A253 This is a retu

Page 290Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts274* ...Eighteen N/A275* ...Ninete

Page 291EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005296 For Wednesday, press four. For

Page 292Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts317 Not used N/A318 You have chose

Page 293EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005338 Please enter the cascade level

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Synchronizing Network TimePage 13To set the network date an

Page 294Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts359 You have selected one document

Page 295EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005379 Your fax is scheduled to be de

Page 296Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts399 ...documents. N/A400 Hello, yo

Page 297EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005420 Not used N/A421 Not used N/A42

Page 298Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts442 Not used N/A443 Not used N/A44

Page 299EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005464 Not used N/A465 Not used N/A46

Page 300Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts486 Not used N/A487 Not used N/A48

Page 301EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005507 The system already contains th

Page 302Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts527 To change the time and date, p

Page 303EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005547 You have one deleted message.

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 14 Endpoint Programming:An Administrator endpoint can

Page 304Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts568 Fax destination saved. N/A569

Page 305EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005589 Not used N/A590 Not used N/A59

Page 306Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts610 To listen to faxes, press six.

Page 307EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005631 e-mail N/A632 Fax N/A633 Not U

Page 308Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts653 ...faxes... N/A654 This messag

Page 309EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005674 You have one priority voice ma

Page 310Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts696 Not Used Not Used697 Not Used

Page 311EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005717 …one saved voice mail N/A718 …

Page 312Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts738 Not Used Not Used739 Speech re

Page 313EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005760 and deleted N/A761 Not Used No

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Endpoint ProgrammingPage 15(Note that letters correspond to

Page 314Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts782* right parenthesis N/A783* und

Page 315EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005804* lower G N/A805* lower H N/A80

Page 316Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts827* lower R N/A828* lower S N/A82

Page 317EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005849* plus sign N/A850 Please hold

Page 318Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts870 Not Used Not Used871 Not Used

Page 319EM Voice PromptsVoice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005889 E-mail Reader was unable to re

Page 320Voice Processing PromptsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005EM Voice Prompts909 To copy this message to additi

Page 321Default Feature CodesInter-Tel® CS-5200/5400 Administrator Guide ‚ Issue 1.0 — April 2005Default Feature CodesTrunk Access Codes*These featur

Page 322Default Feature CodesInter-Tel® CS-5200/5400 Administrator Guide ‚ Issue 1.0 — April 2005Administrator Feature CodesDiagnostics Feature Codes

Page 323IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Symbols“All Transient Displays” Endpoint Flag 136“DKTS Alternate Tr

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 16 Endpoint ProgrammingThe endpoint Database Programm

Page 324IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Attendant Stations 102Attendantsforwarding to 185hunt groups as

Page 325IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Changingdirectory name 46fax destination number 49message envelop

Page 326IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005EEM Directories 235EM, BVM, and VPU voice prompts 258E-Mail Form

Page 327IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Feature Buttons 92feature codes 98, 322Feature Codes 93, 16

Page 328IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005IIC Key 73, 74Importing Fax Documents 50Individual Endpoint Fo

Page 329IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Mailboxes (Continued)receive only 243remote messaging 243standard

Page 330IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Notification Numbers 247Numeric Mode 14, 33OOff-Premises endpo

Page 331IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Prompts (Continued)multilingual capability 141network date and time

Page 332IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005SIP (Session Initiation Protocol)endpoints 68SMDR and Error Messag

Page 333IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005DSS Lamp Behavior 35Entering Alphanumeric Information 15, 33,

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Endpoint ProgrammingPage 17 5. The display shows ENTER END

Page 334IndexInter-Tel® CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005Unlisted Numberextension ID 226mailbox 234, 235Unsupervised CO

Voice Mail FlowchartNOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say“Accept” or press to acc

Part No. 580.8001Issue 1.0, April 2005A691/9112A

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 18 Endpoint Programming3.) When the correct COS is di

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Endpoint Database Programming FlowchartPage 19Figure 1. End

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 20 System ProgrammingSystem ProgrammingYou can use yo

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System ProgrammingPage 21.When two languages are enabled an

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 22 System Programming 3. The display shows ENTER DAT

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System ProgrammingPage 23If programming a endpoint:1.) Pres

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 24 System ProgrammingScroll through the numbers: To s

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005System Database Programming FlowchartPage 25Figure 2. Syste

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 26 Trunk ProgrammingTrunk ProgrammingThe trunk inform

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Trunk ProgrammingPage 27Trunk groups: • Day/Night Answer Ac

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 28 Trunk ProgrammingAnswer Supervision: To program th

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Trunk ProgrammingPage 29 5. To Program A Trunk Group: Pres

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 30 Trunk ProgrammingARS, press or the YES menu butt

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Trunk Database Programming FlowchartPage 31Figure 3. Trunk

NOTICEThis Inter-Tel® CS-5200/5400 Communication Server Administrator Guide is released by Inter-Tel, Inc.as a guide for system and voice mail adminis

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 32 Trunk Database Programming Flowchart (Continued)Tr

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Programming System Speed Dial NumbersPage 33Programming Sys

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 34 Programming and Using DSS ButtonsTo program or cha

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Managing System and Network AlarmsPage 35Together, the lamp

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 36 Network AlarmsTo respond to a minor alarm from any

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Clearing AlarmsPage 37To respond to a major alarm from any

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 38 Alarm QueueTo use the feature codes to clear alarm

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Alarm QueuePage 39data (if applicable) and time. For exampl

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 40 Enabling/Disabling the Internal ModemEnabling/Disa

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Seizing a DevicePage 41To run the Network Group Diagnostics

Voice Mail Administrator FeaturesIf your voice mail system has Automatic Speech Recognition (ASR) capabilityand it is enabled for the administrator ma

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 42 Freezing/Unfreezing the System HistoryFreezing/Unf

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Freezing/Unfreezing the Network HistoryPage 43Voice Mail Ad

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 44 Broadcasting MessagesTo access the voice mail admi

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Mailbox and Extension ID Personal OptionsPage 45For details

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 46 Mailbox and Extension ID Personal Optionsdled. Tra

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Mailbox and Extension ID Personal OptionsPage 47To change a

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 48 Mailbox and Extension ID Personal OptionsTo set up

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Mailbox and Extension ID Personal OptionsPage 49 4. Say “M

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 50 Importing Fax DocumentsGroup ListsA group list is

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Creating Audiotex RecordingsPage 51 4. When prompted, say

To Program System Speed-Dial Numbers:— While on-hook, enter . — Enter the speed dial location code (000-999) or (0000-4999). — To change or progra

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 52 Creating Audiotex Recordingsapplication with a lis

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Recording Custom Voice Mail PromptsPage 53 5. Select the m

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 54 Recording Custom Voice Mail Prompts 5. The curren

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Recording Custom Voice Mail PromptsPage 55Administrator Pro

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 56 Recording Custom Voice Mail PromptsEndpoint Progra

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Recording Custom Voice Mail PromptsPage 57:Reminder Message

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 58 Recording Custom Voice Mail PromptsChanging Statio

Administrator ProceduresINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Recording Custom Voice Mail PromptsPage 59Individual Trunk

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 61CONTENTS PAGESystem HardwareIntroduction. . . . . . . . . . .

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005CONTENTS PAGEPage 62IP and SIP Feature Exceptions . . . . . . . .

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005IntroductionPage 63IntroductionThe Inter-Tel CS-5200/5400 platform c

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 64 Hard Multi-Protocol EndpointsHard Multi-Protocol EndpointsM

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Hard IP EndpointsPage 65Hard IP EndpointsModels 8664 and 8665The Mod

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 66 Off Premises Extensions (OPX)Off-premises endpoint users ga

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005GatewaysPage 67GatewaysAudioCodes MP-104 MGCP GatewayThe system also

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 68 IP and SIP ConnectivityIP and SIP ConnectivityDevices using

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Power SuppliesPage 69Power SuppliesEach SIP and IP device must use a

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 70 Automated Boot Code UpdateAutomated Boot Code UpdateInforma

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Model 8660 or 8662 Endpoint DisplayPage 71If the Alternate Keyset Me

Page vCONTENTS PAGEContentsINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005FCC Regulations ixSafety Regulations xiiNetwork Security

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 72 Default Inter-Tel Endpoint Feature ButtonsThe following tab

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005KeymapsPage 73KeymapsA keymap group determines the layout of the but

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 74 Keymaps• Hunt Group Key: This button dials a hunt group pil

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Secondary Extension AppearancesPage 75Secondary Extension Appearance

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 76 Flashing Light IndicatorsNormally, the secondary extension

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Flashing Light IndicatorsPage 77FEATURE2The feature is in use.FWDCal

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 78 Headsets1For transfers, the IC or CALL button LED goes out

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Operating ModesPage 79To connect a headset to all other Inter-Tel en

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005Page 80 Inter-Tel Protocol (ITP) ModeInter-Tel Protocol (ITP) ModeW

System HardwareINTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005ITP and SIP Supported FeaturesPage 81Automatic Line Access On/Off 36