Mitel Inter-Tel Specifications download pdf (Page 201)

System Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Unanswered System Forward Calls

Page 183

Call Forwarding

With call forwarding, a user can route incoming intercom and outside calls (including direct

ring-in calls) to another endpoint, to a hunt group, or to an outside phone number, if allowed by

toll and trunk restrictions. In a network setting, the network allows the user to forward calls to

endpoints or hunt groups on another node. (See also page 205.)

The four forwarding options are:

• Forward all calls: All incoming calls are immediately forwarded.

• Forward if no answer: Incoming calls are forwarded if they are not answered before

the Forward No Answer timer expires.

• Forward if busy: Incoming calls are immediately forwarded if the endpoint is busy.

• Forward if no answer or busy: Incoming calls are forwarded immediately if the end-

point is busy or if calls are not answered before the Forward No Answer timer expires.

If forward all calls is enabled, display endpoints show the call forwarding status and destina-

tion until the request is canceled. If one of the conditional forwards is enabled (no answer,

busy, or no answer/busy), display endpoints show the forward status for five seconds and then

return to normal. If the station receiving the forward is equipped with a display endpoint, it

shows EXT XXXX FWD FROM EXT XXXX for each forwarded call received.

Users can chain Forwards from station to station provided that the Forwards do not form a log-

ical loop and the chain does not include more than 10 endpoints. The conditional Forward fea-

tures (if busy, if no answer, if busy/no answer) may form a loop that the system cannot detect

Transfer from

a station,

Automated

Attendant, or

Voice Mail

Recalls the transferring station's

transfer recall destination when the

System Forwarding Advance timer

expires at the last forwarding point.

If immediate forwarding is enabled, rings

the principal station until the applicable

Transfer timer expires. Then it recalls the

transferring station's transfer recall desti-

nation.

If a conditional forwarding is enabled,

rings principal station until the System

Forward Initiate timer expires. Then it

recalls the transferring station's transfer

recall destination.

DISA (includ-

ing Call Rout-

ing to DISA)

Rings at last forwarding point until

the Abandoned Call timer expires.

Rings at the principal station until the

Abandoned Call timer expires.

Recalls Recalls the principal station's Atten-

dant when the System Forwarding

Advance timer expires at the last

forwarding point.

If the principal station does not have

an Attendant, the call continues to

ring at the last forwarding point until

the Abandoned Call timer expires.

If immediate forwarding is enabled, rings

principal station until the Recall timer

expires. Then it recalls the principal sta-

tion's Attendant.

If a conditional forwarding is enabled,

rings principal station until the System

Forward Initiate timer expires. Then it

recalls the principal station's Attendant.

If the principal station does not have an

Attendant, the call continues to ring at

the principal station until the Abandoned

Call timer expires.

Table 27. Final Destinations for Types of Calls(Continued)

TYPE OF

CALL

ALL FWD POINTS ARE

BUSY OR DO NOT ANSWER

ALL FWD POINTS ARE

IN DO-NOT-DISTURB

1 2 ... 196 197 198 199 200 201 202 203 204 205 206 ... 351 352

Mitel Inter-Tel Specifications Page 201

Comments to this Manuals

Mitel Inter-Tel Specifications Page 201

Comments to this Manuals

Related products and manuals for Software Mitel Inter-Tel